Jan 24, 2022
Good storage facility
The storage is clean and the manager, Deb was very cordial. Good customer service.
Dec 03, 2021
Handicapped access is a little tough.
I am very handicaped and must use a walker. My rental space is a long walk to get to. I would love to see a sit down battery powered grocery type cart that could be available for use there. But that's just a wish. It would make a huge difference for my access and moving items from the dock to the rental space I have. I get tremendously fatigued walking so far with the push cart you have there.
Aug 22, 2021
Really friendly staff and clean building.
Feb 26, 2021
Facility is fine. Pricing is extremely misleading
$29 per month advertised for 5x10 unit
Additionally, all of these items are charged, making their advertised pricing extremely misleading:
$36 Initiation fee (ok fine)
$5 on each monthly payment unless you walk in with cash (eyeroll)
$11 temperature control fee (and all units are temp controlled, so no way to avoid it - seems like that should be included in the advertised cost)
$5 fee to mail a monthly invoice (I'm sure you're auto enrolled in this, still haven't found how to opt out)
Might as well tell people you charge $0 for the storage unit and then tack on a $29 fee for actually putting items into it if you're going to be misleading about everything else /end sarcasm
Jun 01, 2020
This is great however just know all units are climate controlled and it is an extra 11 per month on a 5x10 unit. This doubled our costs. Seemed like a bait and switch but we are happy with the location and cleanliness.
Jan 29, 2020
Happy Camper Customer
I am very pleased with my unit here...very clean..I am retired Senior on fixed income, so the cost is important to me...the price has been reasonable..I am very pleased with the manager, John..he has always been pleasant and professional...he answers all of my questions in an immediate fashion....very pleased...thanks
May 31, 2018
Great customer service
I needed an outdoor storage spot on short notice and short term over a holiday weekend. Other storage facilities would not return my call but New Hope Storage worked with me to accommodate my needs. Great customer service. Thanks!
Taliy Adamyan Mercielago
Aug 01, 2016
You need to be more equipment for customer use since it's a lager area. (Cart or two, dolly, flat cart. + it will make the price seam lil better lolð)
-Alsobe nice have 24 hr access, at lest on weekdays.
Otherwise I am happy ., staff been very helpful every time.
Jul 30, 2016
Excellent Customer Service
Five stars excellent services. Thank You!
Jun 19, 2016
It was bit slow signing up but overall clean and reasonably priced.
Clean and reasonably priced. Kind of a long walk to the actual unit.
dan peterson (robbinsdale area shrine club)
Apr 29, 2016
very easy access, no hassle picking up our trailer.
Apr 29, 2016
Description does not match the space offered
Description implies parking inside a structure. This is a parking space on asphalt that is breaking up. The office hasn't been in the same place on any consecutive visits. They keep moving it. Staff is friendly and helpful.
Dec 26, 2015
clean facility helpful staff
Two very helpful and friendly women operate this storage facility, which is clean as a whistle and very accessible.
Nov 07, 2015
positive and value was good, staff were helpful
Oct 04, 2015
Sep 24, 2015
clean and 24/7
i like the price the cleanliness the size and the security oh yea 24 hour access. thanks for making one part of my life eazy
Sep 16, 2015
Ez e lease
24 hours and indoors good price
Sep 10, 2015
Sep 03, 2015
Best price found, but was not aware of the loading dock. We had to unload our items on a loading dock which was 5 feet high.
Aug 31, 2015
It was everything that was advertized
Great space and easy access to RV. Good value for the price.
Aug 26, 2015
Fantastic place with unbeatable prices
New, well kept facility. Great customer service and plenty of options. Couldn't be happier with the service I received and my unit. They were able to show me several options before moving my stuff in, which was great.
Aug 25, 2015
Excellent customer service
Very helpful and down to earth employees.
Aug 19, 2015
Great price, great customer service.
Price is great, I couldn't beat it anywhere else in the Twin Cities. Customer service is great, if for some reason there isn't a staff member at your location the phone number is redirected to another location and they can help you with whatever you need. Indoors and climate control really makes me feel good about the security of my stuff with the crazy weather that we get in MN.
Aug 19, 2015
No one is perfect, never give 5's.
Nice place, nice staff, best choice!
Aug 11, 2015
Great Manager and Great Facility
What more can I say? Both the manager and the facility were far beyond my expectations. Paula, the manager went out of her way to help me and the locker is great.
Aug 05, 2015
Great facility for the price.
Staff was helpful, the site was clean, the unit was nice and secure, and it was better than most places I had previously seen/looked at.
Jul 29, 2015
having a ramp into the facility for items not coming via truck would be convenient. Hauling a few boxes, which may be heavy isn't fun.
May 28, 2015
Great customer service and convenient location!
I love having a drive up unit. The staff was very friendly and knowledgable. Pricing was very competitive and reservation process very simple. I'm very pleased!
Feb 07, 2015