East Bank Storage - 3rd Street

Efficient location.

The only flaw I have is being relegated to not open on Sundays but everything else is great.

Recommended: Yes

Budget friendly

It's a nice storage space that you can find in your budget.

Recommended: Yes

Great price and space

So far so good, no issues or complaints and staff was friendly and helpful

Recommended: Yes

Great

Just wish they were open little longer hours

Recommended: Yes

College Summer Storage

Experience was amazing! Well organize and pretty fast.

Recommended: Yes

First time using this storage location and I enjoyed myself

The customer service was really nice and friendly very helpful

Recommended: Yes

Storage room

I was satisfied with my storage

Recommended: Yes

Cleanliness stood out for me!

Customer service was Great too!

Recommended: Yes

I was helped right away and had great service.

I would recommend especially to college aged individuals.

Recommended: Yes

Super great place.

Thank you for making the transaction so easy.

Recommended: Yes

Great location, facility

Great customer service answered all my questions. Cheap

Recommended: Yes

Great!

Amazing customer service, very clean, great price!

Recommended: Yes

Facebook

Customer service was great. The young lady answered all the questions I had great. I was very impressed with the building

Recommended: Yes

Easy to book

I enjoyed the ease of booking online and the follow up calls of the cheery employees. Visiting the facility was a bit tricky in finding but once I arrived the attitude of the workers was pleasant. The paperwork took less than 10 minutes vs 20-30 minutes at other facilities. The hospitality is what sold the unit along with the pricing. I've already recommended East Bank to a few others!

Recommended: Yes

A great choice!

Sam is efficient and gives friendly customer service. The storage facility is clean. I highly recommend.

Recommended: Yes

Manager Seth and worker Sam ,excellent management.

Seth the manager for 17 yr.s, was very straightforward, honest, clear and even verging on witty with his direct straightforward answers to my many specific pre-purchase Q.s.. Once i had paid for the unit in full, I was having trouble lifting a very very heavy chair. SAM helped me, for Free. VERY nice fellow. Thanks Guys. i'm grateful to You for your help. K.

Recommended: Yes

Very clean, kind, and well-priced!

The price can’t be beat, the facility is super clean and well managed. It’s a great place!!

Recommended: Yes

excellent service

the move was seamless and the staff was excellent

Recommended: Yes

Great experience

Good service and clean place. Very near to our place which is perfect.

Recommended: Yes

Policies disadvantage long-term customers

Prices are reasonable compared to other facilities. However, if you intend to rent a storage locker for the long term, you will find that they raise your rent far above what they charge for a new customer. They call new customer rates "teaser rates" on the phone, but nowhere on their website are they called that, just "rates". They will allow you to recover the posted rate, but you will have to move to a different storage locker. In my case, for a 6x11 locker I was initially charged about 50/month. After 14 years this had increased to 80/month at the same time they were offering similar size lockers for 55-60/month to new customers. They apparently don't value long-termers and as a result I moved out on the 10th day of the month. At first the front desk person said that I would be responsible to pay the prorated portion - the manager then corrected her and said that after the 5th the customer has to pay for the entire month. No problem, but again it is a kick in the pants to a good customer. As a landlord, I know the value of keeping good tenants by limiting rent increases, since turning over an apartment can be costly especially if it isn't re-rented right away.

Recommended: Yes

Pretty good for the price!

Everything is excellent, but I do wish they opened until later. They close at 5pm, and that's way too close to when I'm done with work.

Recommended: Yes

Great prices, friendly owner, and clean

Great prices, friendly owner, and clean /well kept. Have to bring your own lock though.

Recommended: Yes

Excellent

The manager was very kind. The staff was available when need it.

Recommended: Yes

Such a great place!

The employee that helped me was so kind and patient. He explained everything I needed and made the process very smooth. The facility itself is wonderful as well! It smells great and is very clean. I like that it’s small and some what lowkey!

Recommended: Yes

Friendly and helpful staff

Some of the units, including the 5x5 one I had booked, are listed as being on the first floor but are actually located above other units, meaning you’d have to lift heavy boxes 6-7ft in the air to get it into the unit. This is obviously not practical - booking a 5x5 unit means that you are likely to be storing heavy objects, which can’t be lifted 7ft. Staff however are friendly and helpful and sorted me out with a more practical unit at extra cost, so overall would reccommend.

Recommended: Yes

Great area and clean facility

Great customer service. The gentleman explained everything in detail. Clean storage unit with a good climate controlled temperature. Very clean bathrooms!

Recommended: Yes

Great storage facility. Would recommend

Very clean facility, storage containers are inexpensive and roomy.

Recommended: Yes

Thank you

Great prices and customer service.

Recommended: Yes

First Time Storage User

I'm very happy I chose this facility to store my things while I'm in transition of moving to Milwaukee. The staff is super friendly and helpful with every question I have. This is an extremely clean environment, that's what is most important to me. I like the fact that when I come in and out of the facility, I feel safe. I couldn't have chose a better unit to store my belongings. Thank you all so much!!!

Recommended: Yes

East Bank Storage is clean with friendly staff and easy to move into

I found moving into East Bank Storage to be very convenient. The access to dolleys and carts allowed for move in to be quick and efficient. The employees were friendly and knowledgeable. I would definitely recommend them.

Recommended: Yes

Love this place!!

I love this place. Just wish they had a location on the northwest side of town. Other then that the rates, staff, storage space is AWESOME!

Recommended: Yes

Need more locations

I love this place just wish they had a location near northwest side of town

Recommended: Yes

Great

Great Customer Service & Nice Storage Space

Recommended: Yes

TEN STARS!

This place has got it together! They are attentive, responsive and do what they say they're going to do. If I could give them TEN stars, I would!! The facility is gated and you can drive right into the facility to unload, which will be great in the winter time. They were also the most affordable of all the places we called in the Milwaukee area.

Recommended: Yes

Nice and secure storage facility

There is a good and knowledgeable staff there and feel safe with my property in their care

Recommended: Yes

2nd time renting

Very well organized friendly staff

Recommended: Yes

"Very Friendly and Helpful"

Great Customer Service, and the safe environment feel. Really enjoyed my visit.

Recommended: Yes

Excellent experience

I'm very happy to have found East Bamk Storage. I couldn't be more impressed!!!!

Recommended: Yes

Well done!!!

As someone with asthma and having my storage space on the third floor it is wonderful when the young men working there go upstairs to bring the elevator down for me. Such customer service is so welcomed in today's world. Well done, gentlemen...well done!

Recommended: Yes

So far not to bad its working out pretty well.

I like that it feels safe. And its very clean.

Recommended: Yes

Great

Awesome place to store your stuff for the summer! Very helpful folks!

Recommended: Yes

Convenient location. Friendly staff. Easy access.

Nice facility. Our moving truck was able to unload inside building since weather wasn't great. Easy access to unit. Friendly staff. Expanded access hours would be nice but it wasn't a deal-breaker for us.

Recommended: Yes

Very easy and fast move in.

Recommended: Yes

Easy entry. The unit advertised had a huge structural post in it, and it wasn't being offered at a discounted rate. I had to pry to see other units that were better sized. Fortunately I came out with a large unit at the right price.

Recommended: Yes

Cheap and easy storage in the city

The facility is clean with a variety of storage unit sizes. The access hours are limited, but that wasn't a problem for me. I was a little disappointed when the manager showed me a 10x7 unit with a large structural post in the middle, and claimed it was still 10x7. There were other units available, so I pushed to see the rest and ended up with a great unit that had a large entry.

Recommended: Yes

The men working there were very friendly, honest and helpful during our recent move in. The unit itself has lots of room, its accessible and clean.

Recommended: Yes

Not bad , but cheapest one was upper level need use ladder

When I called staff , cheapest storage was low level , but when I come , cheaoest one was upper , need to use ladder . I had to finish up boxes moving before return to JAPAN , I choise one reluctantly . IF staff told upper level first , I could go other storage . Should tell the truth .

Recommended: No

fast, easy and flawless service

Recommended: Yes

On line and in person service was excellent .....Great service

Recommended: Yes

my daughter was moving back home and needed to store her furniture

nice experience overall. Excellent customer service. Jordan was informative and helpful

Recommended: Yes

this place is very easy to understand and they have thing to help you move your belonging. thank you guys

yes I love this storage place. the men I got help from was amazing. it was very easy to get my stuff in the storage. so thank you

Recommended: Yes

Great

Recommended: Yes

It was very nice and clean

I'm a little upset it doesn't have 24 hour access but it's still really nice

Recommended: Yes

Great staff and well-maintained

Staff were very friendly, helpful, and accommodating. Space was clean and easily accessible. Good price for the unit.

Recommended: Yes

This facility was in a good location for me and very secure the only complaint is they are only open Monday through Friday 9 to 5 and if you want to access your storage you might want more extended hours

Recommended: Yes

I am pleased with my storage and my customer service.

Recommended: Yes

Awesome

Nice and secure place to store your things would recommend everyone to use this place if ever in need of storage.

Recommended: Yes

very secure, great customer service, incredibly clean

I was pleasantly surprised by the accessibility of the facility in addition to its great security, helpfulness of the staff, and overall cleanliness.

Recommended: Yes

Staff very friendly and helpful. Building very clean.

Everyone was very helpful, the storage area was clean and secure.

Recommended: Yes

very friendly and clean

Place was clean and secure, staff very accommodating

Recommended: Yes

Prices Increase every year

I am upset that this facility has increased my fees every year they I have been here.. with only a one month advanced notice... this is not a good thing since everything in life is going up also, and being taken away daily, the increase is actually more painful to me because I really like the place, and feel it's a good place to store your stuff, but I can deal with any more price increase on my income.

Recommended: No

the storage was a reasonable size and affordable

people there were very nice and the prices were very reasonable

Recommended: Yes

Could wish for a wider range of available hours, but pricing is fair and staff are helpful.

Recommended: Yes

Good price, secure facility, helpful service

Recommended: Yes

Excellent service - coming here for years.

Recommended: Yes

The staff and the facility left me feeling welcome and safe. My home was recently burglarized and I lost a lot of my belongings. My experience with East Bank Storage-MLK was such that I felt relieved and encouraged. I can't say enough about how wonderful East Bank Storage-MLK is. WOW!

Recommended: Yes

Very pleasant.

Recommended: Yes

Very satisfying.

Recommended: Yes

Very helpful and professional

First time user of a storage facility. Made a reservation online. Manager was very proficient, helpful and courteous. Could not ask for more.

Recommended: Yes

I HAD A PROBLEM WITH THE ELEVATOR ON THE 4TH FLOOR AND THE CUSTOMER REP WALKED ALL THE WAY UP TO HELP WITHOUT ANY PROBLEMS. THIS TYPE OF SERVICE IS GREATLY APPRECIATED.

Recommended: Yes

It was a great experience, the staff was very friendly and helpful. Carts were always available, making the process of moving extremely easy. The facility was clean and orderly, no dust or mold spots. The pricing was great, a good $25 dollars under other indoor storage units.

Recommended: Yes

"First Timer"

I have never had to use a storage unit before and did not know what to expect. East Bank Storage exceeded all of my expectations with their friendly staff and clean facilities.

Recommended: Yes

The manager Seth was very friendly and helpful.

Recommended: Yes

one of the elevators wasnt working.. which slowed things down a bit.. but other than that it was a good move

Recommended: Yes

Excellent

Recommended: Yes

building is clean, bright

building is clean, bright. people are friendly. for my very small unit, price is good.

Recommended: Yes