Public Storage - Milpitas - 1080 Pecten Court

Customer service

Everyone that is at that place is super nice helpful they are always smiling

Recommended: Yes

First time locker rental, not so good experience.

I registered online and when I arrived there was nobody at the office. The guy also failed to mention to me that my access code would only work for the other gate. There is no way for them to get you access to all gates, so that's lame. Overall, customer service is sub-par, average prices.

Recommended: No

Excellent price and easy move in

Got a great rate for labor day sale. Easy access with app to open the gate. Only downside is no 24h access, else great.

Recommended: Yes

Awesome facility

Staff was super friendly and helpful. They sold me on my unit on the same day and I'm super happy with it.

Recommended: Yes

Excellent customer service

Thanks to the customer service agent mr Sunil who has the expertise in customer service who helped me to get this storage unit and finish the paperwork in a very professional manner. I highly recommend this place is very convenient and friendly staff

Recommended: Yes

Not a great first impression

I reserved and paid for my unit a week in advance. I arrived at the facility about 15 minutes before they opened and waited in the car. The website said they opened at 9:30am. 9:30am hit and I waited for about 10 minutes for someone to show up, no one did. I called multiple times and left a couple voicemails hoping for a call back. Around 10am someone showed up but she advised she wasn’t working that day, despite this she did try and help locate the person working should have been working. It took another 15 minutes for the office person to show up. I only realized he was inside because a customer was now standing at the counter. I attempted to open the door but it was locked, he ignored me and did not unlock the door even though I know he saw me standing there. I walked back to my vehicle to grab a few things and then walked back to the office and the door was now open. Once inside we took care of completing my my reservation. I got to my unit and saw they had provided a lock which was left inside, I closed the unit and put my own lock on the door and proceeded to return the lock to the office. The same gentleman who checked me in, had an attitude and said that it needed to be approved ahead of time and asked me if I had a disk type lock. To which I replied, yes. I also advised him that I had notified the office prior to my visit that I would not need a lock because I had my own. Without saying another word he walked back into the office, I then handed him the lock and he issued the credit. I have to say all of my other interactions with Public Storage have been great. This was the first time that I experienced anything like this as I have rented and are currently renting several units with public storage.

Recommended: No

Great

There storage is clean and nice

Recommended: Yes

Its good

Its clean and is in a good location next to the freeway plus i gotthe unit for 60 a mont

Recommended: Yes

The application process was awesome, Stephanie did a good job..

I would definitely share this experience with friends who are looking for storage.

Recommended: Yes

Clean and convenient and minor hidden fees

Nikki at the front desk was really helpful, and helped us get the trolley and space. The space itself was clean. There is a 25 upfront admin fee, and a 20 fee to buy their lock (which I think is worth it, since it's a pretty specific type and shape). Offset by the $1 first month promotion. Fees may go up in one month or in seven, but can only go up once a year. So that's okay by me. I'm still a bit paranoid about safety of the place, and will update this review in a few months when we check out.

Recommended: Yes

Great facility and staff.

Check in was a breeze, facility is clean.

Recommended: Yes

Easy , good price

Easy to get a unit, price is good

Recommended: Yes

Rental experience

We had to upgrade size on last minute, so we were scrambling. We ended up paying 2 different storage at the same site. They did not cancelled one we did not used. It was a little harder to deal with because we were in overseas and we were not able to visit the site. We were able to rent the right size but our mover had to wait for one and half hours for me to complete the e-rental process.(no one at the site for 1 hour) Then the elevator was shout down 30 minutes before the mover was finishing. The mover had to go back to the storage to finish up moving.......it was hustle. Now we are dealing cancelling the one storage we never used. The person at the storage site was helping me to complete to rent a new size.

Recommended: Yes

Everyone from the first call to check in was great

We booked it online, everyone was extremely helpful and the staff has been incredibly nice, Only a few months so far but its going great,

Recommended: Yes

nobody answered the phone

It just wasn't really explained that the lock would be in the unit already (may just be my bad), but when I called to ask about it, nobody answered the phone even though it was well within their office hours.

Recommended: Yes

Excellent Service

Good service and clean building

Recommended: Yes

Great customer service рџ‘ЌрџЏЅ

Very helpful staff & very clean facility.

Recommended: Yes

Pretty good places

The place isnt bad. I've never used a storage unit before so maybe they're all like this but this one had quite a few additional fees. also you're not allowed to store anything over $5000 and I was going to store my motorcycle.

Recommended: Yes

Pricing strategy

When I arrived about noon, the location was closed with a clock thing on the door saying they would be back by 9 (?). After waiting awhile, I left and did a few chores and returned - now they were open. I requested to add a 2nd larger storage as I already had one there already. No problem - they had several available. I asked what the rate for the 10x10 and was told $55/mo - great! I was curious and asked what was the rate I was paying already at their facility for a 5x10 - answer $67. Huh - how come a unit half size 5x10 costs more than a full size 10x10. With a straight face like I was stupid, she sez - well corp sets prices daily - so there. OK - so w t f- so I signed up. So just just up & be happy with the new prices

Recommended: Yes

Great price

I rented 10x10 and the price and customer service was great!

Recommended: Yes

Easy to book, friendly staff

Easy to book, best pricing

Recommended: Yes

good pretty much terrible access hours though

The price was great and he employees were helpful.it's safe and clean. but access hours are only from 9:30 to 6:00 and then they make you leave at 6:00. they hunt you down find you and make you leave so they can leave. I'm used to a storage place where someone who works there doesn't even have to be there. I realize they probably close early right now because of covid-19. though that doesn't make sense for a lot of places. It just crams everyone in the same place at the same time which is more unhealthy. Instead of expanding hours so they can spread out the people more.But anyway 6:00 is way too early to make people leave there storage unit.

Recommended: Yes

Opening hours not 6AM as listed on the card given

Opening hours for Sunday was listed as 6AM but when arrived, had to wait until 9:30AM. Tried calling property manager many times but no one ever responded or called back at any time. Left a voicemail and no response. The door to storage does seem completely secure either.

Recommended: Yes

Cathy was really helpful for getting our unit. She was professional and very customer friendly. Thanks Cathy for your service.

Recommended: Yes

Jennifer was very personable. I had a great customer experience. She understood I was in a time crunch and got me squared away quickly.

Recommended: Yes

Make sure to ask for Cathy! Service with a smile is so hard to find these days and Cathy goes above and beyond to make you feel welcome! She was able our first experience with public storage easy and painless! Definitely reccomend!

Recommended: Yes

Very accommodating and great storage ...

Very accommodating and great storage space. Staff was very friendly and helpful.

Recommended: Yes

Quick and easy! I called the help center and they assisted me with finding a storage nearby that fits my needs. Shabeena and Tish in the onsite location were also very helpful. So excited to finally get my storage!

Recommended: Yes

Cathy, a manager at PS Storage, kindly and completely answered my questions and concerns about renting here. Her pleasant demeanor and sweet efficiency - even on a busy end-of-month day - assured me that my storage needs would more than be fulfilled. I have used many storage facilities over the last two decades. Thank you for having a such a great representative of your company!

Recommended: Yes

great

fast, easy, great service

Recommended: Yes

I was well taken care of!

Public Storage helped me figure out what kind of storage I required for my belongings. Grateful to them for helping me through a tough time,

Recommended: Yes