Pavel
Mar 06, 2024
The attention was great!
The attendant was very helpful and showed a great customer service skill.
Recommended: Yes
Mercedes Bravo
Mar 01, 2024
Easy smooth process
It would have been nice to have guidance and instructions when first entering.
Recommended: Yes
Macdonald R. Gibson
Feb 05, 2024
Awesome customer service and facility is reasonably priced.
So far, my experience has been awesome! I had never heard of this facility until I started my research and now I'm glad I've found you guys. The premises are reasonable and the place seems secure. i received superior customer service from the manager who assisted me and if the prices remain the same, be assure you will have a customer for a long while.
Recommended: Yes
Majo
Feb 05, 2024
Good experience
Good experience, good customer service
Recommended: Yes
Derrick
Jan 27, 2024
Great Option
Customer service, pricing and location are all great.
Recommended: Yes
Marvin phifer
Dec 26, 2023
Storage of America is storage for America
We need it storage space in a hurry so without thinking we got online and first name that came up with stories of America I never heard of the place but I decided to give it a try and I was pleased to find out that they had nice little prices customer service friendly and I paid right online was easy so afterwards I waited till about 9:00 that night and when and I was kind of discouraged because I didn't have the right code to get in the cake but all I had to do is make a phone call and they straighten it out right away upon entering nice clean facility with the parking lot incredibly clean the all the floors is nice climate control and clean so I haven't seen any other personality yet so I'm kind of thinking that it wasn't no lock or anything like that when I got there and lift up my unit door there's a lot brand new lock and a pack seat right there with the keys and I thought to myself wow how easy how much easier can it get Sprint and unload my stuff simple the people who had stories that was also friendly so I feel good about it and I actually like the place and I'm not too open about anything like that but I can honestly say that this is a good place to store your things I was thinking they should come out with an apartment building I'll be the first tenant there !!
Recommended: Yes
Danielle Peterson
Sep 25, 2023
Thank you!
It’s been great so far! Thanks for your help.
Recommended: Yes
Vanessa Santos
Jun 18, 2023
Overall I love the size I got for the price they gave me
The lady that was in the front desk was really nice and helpful the place is really good overall the only bad thing was the bathroom it was really dirty but hey atheist it was open most storages close it after office hours and that socks.
Recommended: Yes
JP
Mar 23, 2023
Best experience! Very professional staff!
Just recently rented. Had a great experience. The store manager was extremely helpful and knowledgeable upon arrival. The facility is clean, well organized that staff have all been very pleasant and helpful even accommodated me in changing my unit when I arrived. I have been so pleased with their service that I rented a second unit in the same facility for my businesses equipment. Just a very well managed storage, unbeatable pricing and helpful staff. Even the gentleman that cleans helped us with unloading something that was to heavy for us to do alone and refused to be tipped. Could not be happier it’s the first storage I have ever had where I did not feel like I was getting ripped off or tricked into renting at one price then 3 or 6 months later finding out my “locked in rate” had doubled in price like what happened to me at public storage. Moving my things from Public Storage to this facility I am saving almost $600 a month on my two units.
Recommended: Yes
Aj
Feb 22, 2023
Horrible experience
No manger on site waited 2 hours to get my unit and was given 4 incorrect codes.
Recommended: No
Aa
Jan 15, 2023
Awesome
Super clean and great location!
Recommended: Yes
Zenique Padilla
Jan 14, 2023
Great pricing & fast process
On the website it didn’t say I had to pay for a lock or insurance so that was unexpected although their insurance was inexpensive. The cheapest one was $12 that covered $3,000 which I chose. Other than that, the service was great and the process was fast!
Recommended: Yes
Enlly Fuentes
Dec 25, 2022
Easy Process!
The rental units were clean and the facility is very secure! The entire process was easy and stress free!
Recommended: Yes
Wesley Suero
Dec 16, 2022
Amazing
Amazing service on the phone and in person.
Recommended: Yes
Daniela Patino
Dec 09, 2022
Excelente servicio e instalaciones
El staff es súper a amable y atento, dan la información completa y un excelente servicio. Las instalaciones son bien acondicionadas y limpias
Recommended: Yes
Jomar
Nov 12, 2022
I love it
Best storage I found in Miami
Recommended: Yes
Craig McQueen
Oct 25, 2022
so far as expected
So far as expected and viewed.
Recommended: Yes
Gina
Oct 19, 2022
Great service
Alexa was very helpful and went out of her way to help me.
Recommended: Yes
Isabel baez
Sep 26, 2022
Maravilloso
Lugar muy limpio y el personal muy amable
Recommended: Yes
Maria
Sep 11, 2022
Nice place
The space is clean, good temperature for your things, super easy to manage, best service
Recommended: Yes
Victor
Aug 29, 2022
Excellent!!!
Great facilities, Juan, the person in charge there is Excellent!!!
Recommended: Yes
Jr lilchin
Aug 19, 2022
Best experience ever
Juan was amazing since the beginning to the end. I have been to many storages but this feels like home. We need more Juan’s in every storage.
Recommended: Yes
Jay
Jul 16, 2022
Great unit
Was easy to set up and was great deal for what I got
Recommended: Yes
Denis Cruz
Jun 16, 2022
No way!
I put a review and expect it to be placed just like you put you're positive reviews put up the negative ones too I was very dissatisfied.
I was not help correctly and had to waste almost an hour to get nothing done.
Recommended: No
Denis Cruz
Jun 16, 2022
I arrived at the place good morning 1020 Sunnybrook Road Miami Florida
I arrived at this place and no one was available. Yes it was office hours . About half an hour later even after contacting rental storage of America they could not contact him even through his cell phone. This is not my disgust my discuss with having to reserve a rental unit of 5 ft x 10 ft and then asking to be shown at 5 ft × 15 ft and being asked how long I was going to keep the unit multiple times and multiple times I told them that I would have the unit until the 30% off special was available. This did not register with them. I then became frustrated and had to leave because the person that I called and operator from storage rental of America would not speak to Juan and agree to what they were trying to offer me. He kept saying that the system was not working right that there was a mix-up. I am sorry but the service was so confusing he did not want to rent and that's what I got from it the experience was terrible I was being given the runaround. Even after
calling the main office. I went in thinking I was going to get a rental space and left having to feel very neglected by office and by staff.
Recommended: No
Dean
May 02, 2022
Very clean and fell very welcomed by staff
Amazing balue and locatio. Place very clean
Recommended: Yes
Taylor Alexandria
Apr 01, 2022
Great service easy process
Great service price and customer service.
Recommended: Yes
Georgina
Feb 14, 2022
Brief summary
After I booked, I went to the facility last Friday during working hours and no one was in the front the desk to to help me. I called CS and the lady connected me with Gabriel who helped to get the security codes and closed the contract over the phone. I was able to move my stuff without any inconveniences.
Thank you.
Recommended: Yes
Juan Abreu
Jan 31, 2022
Great service
Alexa was so helpful. Nice service. So easy to move
Recommended: Yes
Lilian Paiva
Jan 27, 2022
Good Storage
I just need to know How Can I avoid the insurance. Because I don't need that.
Recommended: Yes
Princess
Jan 16, 2022
Good service but I was offered no administration fee but I got charged.
Good service but I was offered no administration fee but I got charged.
Recommended: Yes
Meshach
Nov 18, 2021
Easy move in
Easy move in. One of the elevators doesn’t take me to my floor but the other one does. Besides that everything else was good.
Recommended: Yes
Chaf
Oct 30, 2021
Broken gate for loading dock.
I pulled up to the loading dock with a 26 foot truck and I can not enter because the gate is broken. Luis the district manager doesn’t care.
Recommended: No
Christian Tobar
Oct 16, 2021
New facility with friendly staff and great customer service
I looked around for units that had affordable rates.
Looked into this facility and decided to reserve a 5 x 10 unit.
Went the same day to check out the storage units.
Right away I was greeted and the staff (Alexa) was great at showing me pricing and options. This is rare in Miami!
I decided to downgrade to 5 x 5 and she provided a new member discount for me.
Overall give them 5 stars for cleanliness and service.
Def recommend to anyone looking for extra storage.
Recommended: Yes
Fer Alvar
Sep 28, 2021
absolutely fabulous service!
totally recommended. thanks guys
Recommended: Yes
Cambria Bacon
Sep 27, 2021
RECOMMENDED!
Best storage facility in town!!
Recommended: Yes
Glory Bruno
Sep 18, 2021
Great!
Excellent customer service! They would constantly follow up to see if U was going to move in not to lose the sale.
Recommended: Yes
Paula Moscoso
Sep 17, 2021
Great!
Great place and staff! They were very friendly and knowledgable!
Recommended: Yes
Rosa
Sep 03, 2021
Wonderful staff!
Staff was very helpful! The process to start my move was quick and easy!
Recommended: Yes
Jacquelyn Dennis
Sep 01, 2021
Caesar was very helpful and very nice
Thank Caesar for being so patient with me
Recommended: Yes
Alejandra Gosselain
Aug 18, 2021
Great
Alexandra is awesome, very helpful and friendly
Recommended: Yes
Tanya Lopez
Aug 04, 2021
great staff
Very thorough with their policies and procedures. Great mamagement staff in-house.
Thank you.
Recommended: Yes
Alan Álvarez
Aug 02, 2021
Excellent Facility and Friendly Staff
Alexa and Cesar were excellent (friendly, patient and very knowledgeable). The location is clean and safe. The rates were competitive. What more can you ask ?
Recommended: Yes
Mark Albarran
Jul 16, 2021
Great location/price/and service
This is the first storage place that I use. The overall experience was excellent, from the friendly staff to the cleanliness. I just started using the storage and my experience has been great so I highly recommended.
Recommended: Yes
Hart Lee (aka Kevin Hart)
Jul 11, 2021
Super clean and new storage!
Alexa gave us excellent customer service. She was friendly, patient and took her time explaining the details of the contract.
Recommended: Yes
Mui Chan
Jul 09, 2021
Amazing storage in Miami
Friendly, responsible, effective staff who provide excellent service and the facility is highly secured with customized code, clean, well organized with AC.
Recommended: Yes
Eunice
Jul 05, 2021
Outstanding service in the storage unit and Affordable price
Very happy with the storage and great customer service
Keep up the great job
Recommended: Yes
