Public Storage - Mesquite - 3443 Sorrento Drive

Very nice

Very nice staff made us feel really comfortable

Recommended: Yes

Excellent service and staff

Excellent service and staff; very nice at a rough time in your life.

Recommended: Yes

The staff are amazing and security is...

The staff are amazing and security is very good

Recommended: Yes

The staff was very helpful

The staff was very helpful and she offered products that I hadn't even thought about. The property was very clean and I felt safe being there in my unit. The prices are very affordable and I would recommend others to use this storage.

Recommended: Yes

great

The PS unit is wonderful right by the door and it is in a climate control unit which we wanted.

Recommended: Yes

Your staff was very friendly and...

Your staff was very friendly and helpful. They made the process of renting a unit very easy.

Recommended: Yes

Great Staff Is Very Friendly and Helpful

My Experience was awesome the staff are very helpful both Ladies were super nice. They helped me find a nice storage unit that easily accessible for me that I can quickly get too. I really appreciate everyone's help at this location.

Recommended: Yes

Very professional staff who are helpful...

Very professional staff who are helpful and courteous.

Recommended: Yes

The staff was very helpful and...

The staff was very helpful and friendly. They explained everything in detail and made sure I knew exactly what I was getting.

Recommended: Yes

Clean storage

Clean storage, Good price, Good service. Thanks

Recommended: Yes

Excellent experience

Excellent experience Helpful in finding the storage I needed.

Recommended: Yes

The store clerk was very rude

The store clerk was very rude. I did my reservation on line to speed up the store process, and I still had to do everything all over again. What was the purpose doing it on line? It did not save me time, and the store clerk needs to have a little more training in u-haul rental and customer service. Nevertheless I will never rent from this location again nor will I recommend anyone to this location.

Recommended: No

The service that I received from your staff was excellent!

The service that I received from your staff member, Amy, was highly efficient and informative regarding all aspects of customer service from Public Storage. The process was expedient in setting up the contract. Facility is neat and well maintained. I would recommend without reservation your facility.

Recommended: Yes

Friendly and clean

Friendly and clean

Recommended: Yes

Best

I enjoyed the people that works their and good service

Recommended: Yes

Awesome Customer Sevice!!!

Jackie made my experience with Public Storage seamless. I really appreciate her customer service. It's not often that you meet someone as friendly and helpful as Jackie, and I am truly appreciative. I wouldn't think of storing my property anywhere else. Thank you Jackie for an amazing experience!

Recommended: Yes

Customer service was really good!!!

Customer service was really good!!!

Recommended: Yes

Polite ppl clean storage units feels...

Polite ppl clean storage units feels safe

Recommended: Yes

Very convenient and fast friendly...

Very convenient and fast friendly service needs to keep grounds cleaned more but overall great

Recommended: Yes

I would recommend this company

I would recommend this company

Recommended: Yes

Great storage

The ladies at the office were so helpful and they're customer service was excellent. The place is very clean and well maintained. It also very secure which made me feel comfortable in leaving my things there.

Recommended: Yes

Amy and team have a great first...

Amy and team provided a great first impression and demonstrates the owner commitment to fantastic customer service.

Recommended: Yes

Happy with Public Storage

Service was quick and courteous. The on-site staff worked with us to help us find the storage space that was the right size for our stuff.

Recommended: Yes

Beverly was AWESOME.!

Beverly was really nice and went above and beyond to show the true definition of 5 star customer service.! I appreciated every minute that she put forth in making sure that everything went well with my storage unit.

Recommended: Yes

Great Staff

Great Staff. Everybody was very friendly and helpful.

Recommended: Yes

The only problem I have with this...

The only problem I have with this location is the access hours. The access hours is not really convenient for people who work and would like to take care of storing their personal belongings during the week.

Recommended: Yes

I loved the professional presentation...

I loved the professional presentation of your staff, the place was clean

Recommended: Yes

The facility was very clean and the...

The facility was very clean and the staff very helpful. I made my reservation online and within 15 minutes received a call from the actual facility to set up a day/time to come in and look over the unit I wanted to rent.

Recommended: Yes

Excellent!

Excellent!! Amy and Tosha were great! They really understood my needs and were very professional! I strongly recommend this location! Staff is great!!

Recommended: Yes

Polite crew

Polite crew ....need later access hours for people with jobs but other than that loved service and fees reasonable and

Recommended: Yes

Great location

Great location! Great experience!!

Recommended: Yes

No competition

After doing some research on the website, I called in and spoke with a specialist named Rich. He was helpful, super courteous, and one of the best customer service experiences I've had. He was able to get me 50sf more than my previous estimate for $10 less, and matched the move-in special that I was given from the other company. It was a no-brainer; I reserved right then. At the facility there were some discrepancies from what I was told on and what was physically there. My 24hr unit was not at the office location but down the street and did have a secure gate afterall. The staff at the facility were friendly and accommodating. My unit was the last of its kind and from what I understand from the staff, had been auctioned and not completely cleared out. There were some items still in my unit, which I then became responsible for cleaning out if I wanted to rent it. I agreed to this as it's really not that big of a deal to me and there wasn't much in there, but just seemed to be an usual occurrence. Despite that oddity, all in all, 10 out of 10. *Edit* Ran into a small amount of trouble following the repair of the entrance gate at or 24 hour facility. We arrived in the late evening to find our code did not work at the gate. It was the first time we had even gotten to try it since the gate had been broken. It seems that either it became obsolete during the repair process, or was never truly programmed due to the malfunction itself. If course we couldn't have it even looked at until the following day. Had it not been for the quick, over-the-phone resolution given by the Sorrento Drive staff, might have lost a star on that one. Still thrilled with our experience so far!

Recommended: Yes

I would recommend this company to ...

I would recommend this company to anyone...great service.

Recommended: Yes

Great service

Great,prompt,friendly service.

Recommended: Yes

Easy access to and from facilities. Property is clean

Recommended: Yes

Tosha made my life easy she walked me thru work Grace. Thanks public storage

Recommended: Yes

Amy had great customer service really nice and fast!

Recommended: Yes

Went over to pay for my storage that I ...

Went over to pay for my storage that I reserved Online. The 3 young ladies that works there are super friendly, knows 100% of what they're doing. Customer Services outstanding. So I would like to encourage them to keep up the good work they're doing. Great Job Ladies!!!!!

Recommended: Yes

Amy, Tosha, and Chandler are amazing! Best customer service ever??

Recommended: Yes

Great place

The employees were very nice and helpful in accomodating my needs.

Recommended: Yes

Absolute best experience ever

Where so I start this has been the best experience ever. Talk about the kindness of the employees and dedication to make sure I didnt get to much or to little. The access to boxes, tape and bubble wrap was easy and reasonable price. Much better than home depot. I will always remember this experience and always suggest people to go where I did. Thank you so much!

Recommended: Yes

Garu and Zach were a great help. THANKS for helping me to save money. If I need storage again. I will come here. Awesome service! !!

Recommended: Yes

Good storage

Everything met my expectations.

Recommended: Yes

my opinion

easy convenient place to meet my storage needs

Recommended: Yes

Employees cheerful and helpful.

Employees very easy to work with in this move. Location very clean.

Recommended: Yes

Public Storage is the way to go

Moving it to Public Storage was easy and stress free due to the excellent staff and well maintined storage units.

Recommended: Yes

Its been a decent move so far

I needed to move in a hurry and found this storage unit on the top of the internet broswer. Called them and went to look at the unit and got a space. The staff was good, the facility was very clean. The outside starage units that had easy access cost more. So I got one on the inside. Its is climate controlled and costs less. It was easy to access the two elevators and go to my unit on the second floor. Complaints: The AC unit in the building didn't seem to be to cold around 75-80 degrees but felt much better that outside. found the main gate out unattended last night, and the stoage facility does not have 24 hour access. only 6am to 9pm hard to move these hours. over all so far okay. lots of fees to move in sign up fee, lock fee, deposit, insurance, taxes. make sure you are aware of these fees before you rent. Also I feel that even though they gave me half off the first month rent the unit seemed a little more expensive compared to other units. im around 150.00 month and I didn't even get the bigger unit. this classroom score this place a c plus or b minus for a grade. one week in the unit.

Recommended: Yes

Got exactly what we needed..... Nothing more! :-)

Great customer service.....Knew exactly what we needed in and out with no problems.

Recommended: Yes

best service

I scheduled an appointment to lease a storage unit and received exceptional customer service. Walked in expecting to pay one price and ended up saving money and receiving a bigger storage that I planned.

Recommended: Yes

survey 2015

Very clean and respective staffing team?

Recommended: Yes

Excellent

The best customer service in the storage business.

Recommended: Yes

The girls are very polite and kind at the facility that I use.

I have been with Public Storage before in Austin, Texas and was always satisified with their service. That is why when I moved to Dallas, Texas I decided to use them again. This time I am living with my Dad and will be a customer for a very long time, hoping that Dad lives a long time. The girls at this facility are very sweet and always helpful. I look forward to seeing them every month to make my payments. Respectfully, Rebecca Sims

Recommended: Yes

great handling a uhaul

i was surprised at the good condition my stuff was when i pulled it out. the only thing that was annoying was the position of the security gates at this Sorrento facility. when you pull in you have to get out of your car to access the3 gate.

Recommended: Yes