Nov 09, 2020
The staff are amazing and security is...
The staff are amazing and security is very good
Jul 25, 2020
The staff was very helpful
The staff was very helpful and she offered products that I hadn't even thought about. The property was very clean and I felt safe being there in my unit. The prices are very affordable and I would recommend others to use this storage.
Jun 17, 2020
The PS unit is wonderful right by the door and it is in a climate control unit which we wanted.
May 30, 2020
Your staff was very friendly and...
Your staff was very friendly and helpful. They made the process of renting a unit
May 06, 2020
Great Staff Is Very Friendly and Helpful
My Experience was awesome the staff are very helpful both Ladies were super nice. They helped me find a nice storage unit that easily accessible for me that I can quickly get too. I really appreciate everyone's help at this location.
May 04, 2020
Very professional staff who are helpful...
Very professional staff who are helpful and courteous.
Apr 06, 2020
The staff was very helpful and...
The staff was very helpful and friendly. They explained everything in detail and made sure I knew exactly what I was getting.
Apr 06, 2020
Clean storage, Good price, Good service.
Feb 29, 2020
Helpful in finding the storage I needed.
Feb 11, 2020
The store clerk was very rude
The store clerk was very rude. I did my reservation on line to speed up the store process, and I still had to do everything all over again. What was the purpose doing it on line? It did not save me time, and the store clerk needs to have a little more training in u-haul rental and customer service. Nevertheless I will never rent from this location again nor will I recommend anyone to this location.
Dewey R Proctor Jr
Jan 10, 2020
The service that I received from your staff was excellent!
The service that I received from your staff member, Amy, was highly efficient and informative regarding all aspects of customer service from Public Storage. The process was expedient in setting up the contract. Facility is neat and well maintained. I would recommend without reservation your facility.
Sep 11, 2019
Friendly and clean
Friendly and clean
Aug 05, 2019
I enjoyed the people that works their and good service
Jun 18, 2019
Awesome Customer Sevice!!!
Jackie made my experience with Public Storage seamless. I really appreciate her customer service. It's not often that you meet someone as friendly and helpful as Jackie, and I am truly appreciative. I wouldn't think of storing my property anywhere else. Thank you Jackie for an amazing experience!
Jun 03, 2019
Customer service was really good!!!
Customer service was really good!!!
May 22, 2019
Polite ppl clean storage units feels...
Polite ppl clean storage units feels safe
May 07, 2019
Very convenient and fast friendly...
Very convenient and fast friendly service needs to keep grounds cleaned more but overall great
Apr 26, 2019
I would recommend this company
I would recommend this company
Jan 08, 2019
The ladies at the office were so helpful and they're customer service was excellent. The place is very clean and well maintained. It also very secure which made me feel comfortable in leaving my things there.
Sep 12, 2018
Amy and team have a great first...
Amy and team provided a great first impression and demonstrates the owner commitment to fantastic customer service.
Aug 23, 2018
Happy with Public Storage
Service was quick and courteous. The on-site staff worked with us to help us find the storage space that was the right size for our stuff.
Jul 02, 2018
Beverly was AWESOME.!
Beverly was really nice and went above and beyond to show the true definition of 5 star customer service.! I appreciated every minute that she put forth in making sure that everything went well with my storage unit.
Jun 22, 2018
Great Staff. Everybody was very friendly and helpful.
Jun 19, 2018
The only problem I have with this...
The only problem I have with this location is the access hours. The access hours is not really convenient for people who work and would like to take care of storing their personal belongings during the week.
Jun 06, 2018
I loved the professional presentation...
I loved the professional presentation of your staff, the place was clean
May 31, 2018
The facility was very clean and the...
The facility was very clean and the staff very helpful. I made my reservation online and within 15 minutes received a call from the actual facility to set up a day/time to come in and look over the unit I wanted to rent.
May 03, 2018
Excellent!! Amy and Tosha were great! They really understood my needs and were very professional! I strongly recommend this location! Staff is great!!
May 01, 2018
Polite crew ....need later access hours for people with jobs but other than that loved service and fees reasonable and
Apr 30, 2018
Great location! Great experience!!
Apr 06, 2018
After doing some research on the website, I called in and spoke with a specialist named Rich. He was helpful, super courteous, and one of the best customer service experiences I've had. He was able to get me 50sf more than my previous estimate for $10 less, and matched the move-in special that I was given from the other company. It was a no-brainer; I reserved right then. At the facility there were some discrepancies from what I was told on and what was physically there. My 24hr unit was not at the office location but down the street and did have a secure gate afterall. The staff at the facility were friendly and accommodating. My unit was the last of its kind and from what I understand from the staff, had been auctioned and not completely cleared out. There were some items still in my unit, which I then became responsible for cleaning out if I wanted to rent it. I agreed to this as it's really not that big of a deal to me and there wasn't much in there, but just seemed to be an usual occurrence. Despite that oddity, all in all, 10 out of 10. *Edit* Ran into a small amount of trouble following the repair of the entrance gate at or 24 hour facility. We arrived in the late evening to find our code did not work at the gate. It was the first time we had even gotten to try it since the gate had been broken. It seems that either it became obsolete during the repair process, or was never truly programmed due to the malfunction itself. If course we couldn't have it even looked at until the following day. Had it not been for the quick, over-the-phone resolution given by the Sorrento Drive staff, might have lost a star on that one. Still thrilled with our experience so far!
Feb 12, 2018
I would recommend this company to ...
I would recommend this company to anyone...great service.
Dec 10, 2017
Jul 03, 2017
Easy access to and from facilities. Property is clean
Jul 01, 2017
Tosha made my life easy she walked me thru work Grace. Thanks public storage
Jun 01, 2017
Amy had great customer service really nice and fast!
Taretha Arkansas Jones
May 25, 2017
Went over to pay for my storage that I ...
Went over to pay for my storage that I reserved Online. The 3 young ladies that works there are super friendly, knows 100% of what they're doing. Customer Services outstanding. So I would like to encourage them to keep up the good work they're doing. Great Job Ladies!!!!!
Apr 06, 2017
Amy, Tosha, and Chandler are amazing! Best customer service ever??
Apr 04, 2017
The employees were very nice and helpful in accomodating my needs.
Jan 24, 2017
Absolute best experience ever
Where so I start this has been the best experience ever. Talk about the kindness of the employees and dedication to make sure I didnt get to much or to little. The access to boxes, tape and bubble wrap was easy and reasonable price. Much better than home depot. I will always remember this experience and always suggest people to go where I did. Thank you so much!
Jan 02, 2017
Garu and Zach were a great help. THANKS for helping me to save money. If I need storage again. I will come here. Awesome service! !!
Nov 26, 2016
Everything met my expectations.
Oct 31, 2016
easy convenient place to meet my storage needs
Oct 26, 2016
Employees cheerful and helpful.
Employees very easy to work with in this move. Location very clean.
Sep 06, 2016
Public Storage is the way to go
Moving it to Public Storage was easy and stress free due to the excellent staff and well maintined storage units.
resident of mesquite texas 75150
Jun 17, 2016
Its been a decent move so far
I needed to move in a hurry and found this storage unit on the top of the internet broswer. Called them and went to look at the unit and got a space. The staff was good, the facility was very clean. The outside starage units that had easy access cost more. So I got one on the inside. Its is climate controlled and costs less. It was easy to access the two elevators and go to my unit on the second floor. Complaints: The AC unit in the building didn't seem to be to cold around 75-80 degrees but felt much better that outside. found the main gate out unattended last night, and the stoage facility does not have 24 hour access. only 6am to 9pm hard to move these hours. over all so far okay. lots of fees to move in sign up fee, lock fee, deposit, insurance, taxes. make sure you are aware of these fees before you rent. Also I feel that even though they gave me half off the first month rent the unit seemed a little more expensive compared to other units. im around 150.00 month and I didn't even get the bigger unit. this classroom score this place a c plus or b minus for a grade. one week in the unit.
Feb 23, 2016
Got exactly what we needed..... Nothing more! :-)
Great customer service.....Knew exactly what we needed in and out with no problems.
Jul 22, 2015
I scheduled an appointment to lease a storage unit and received exceptional customer service. Walked in expecting to pay one price and ended up saving money and receiving a bigger storage that I planned.
Apr 14, 2015
Very clean and respective staffing team?
Jan 16, 2015
The best customer service in the storage business.
Feb 27, 2014
The girls are very polite and kind at the facility that I use.
I have been with Public Storage before in Austin, Texas and was always satisified with their service. That is why when I moved to Dallas, Texas I decided to use them again. This time I am living with my Dad and will be a customer for a very long time, hoping that Dad lives a long time. The girls at this facility are very sweet and always helpful. I look forward to seeing them every month to make my payments. Respectfully, Rebecca Sims
Feb 26, 2014
great handling a uhaul
i was surprised at the good condition my stuff was when i pulled it out. the only thing that was annoying was the position of the security gates at this Sorrento facility. when you pull in you have to get out of your car to access the3 gate.