Mar 13, 2022
Easy access and self-service is very easy.
Im very happy with the price I paid for my storage unit as well as the cleanliness.
Nov 29, 2021
Excellent Service and very well keep storage building
I would recommend them to anyone and the price is right.
Nov 15, 2021
little too much money
Oct 07, 2021
Very quick and easy
I have 2 units in 2 locations . 10 Federal is easy to rent and very helpful if you have any questions.
Oct 03, 2021
The best place in Ga for your storage needs
The place is a super clean private secure place And The Mantaince person is very kind and helpful and respectful.
Sep 27, 2021
Is amazing so far I haven't had any problems out of it
Sep 20, 2021
Horrible Customer Service
The customer service is horrible. Iâve been locked out of my unit twice after making payments. I sent over the estate documents to accounts management. August 3,2021 I received 2 emails for payment under the estate of my father, August22,2021invoice for Septemberâs payment under my name.September 2,2021 received invoice of a rate increase for Octoberâs payment. September 9,2021 a thank you receipt for making the payment under my name. Iâve been told that Iâll receive a prorated payment for being locked out of my unit. Iâve asked to speak to accounts management, they tell me I would have to email them because they donât have a contact number. Iâve asked for the supervisor they transfer you to a recording. Iâve left messages no response. Iâve also been told that Iâll receive a call , email or a letter from account management itâs going on 4 months without any response just my making payments and being locked out without any access to my deceased father items along with some of my personal items . I my going to take this to the media and hire a lawyer since they canât give me a direct answer on my unit. Iâm now a week away from having to make another payment.
Dr. Brenetia Adams-Robinson
Aug 19, 2021
Horrendous Customer Services
My experience with this company has been absolutely horrendous! Customer service is awful, executives have no concern for customer care, and what should have been $280 for 3 months wound up being $450 with late fees and a $75 fee for selling my furnishing IF I failed to pay. I paid $450. The ONLY reason I have not moved my furnishings to Metro Self Storage is because it would have cost me more to move than to pay the cheat fees that they assess. Their customer service model is awful; they seem to feel as though returning customer calls is a crime; they wonât call customers back; and they use tricks to rack up âfeesâ to add to their $300 million dollar bottom line. Complaining will be a waste of your precious time. I strongly advise any potential customer not to get reeled in by the 1st free month and low monthly fee. That just means you will have no opportunity to deal with a human at the facility and your customer service interactions will likely be less than stellar, if not downright rude. If you are in Atlanta, and want a company that cares about you as a customer, my suggestion is contact one of the many Metro Self Storage sites in the ATL, and engage a company that provides real customer service.
Jul 30, 2021
Customer Service was excellent
Quiet & secureâ¦ I would definitely recommend.
Apr 05, 2021
Was an easy process that allowed me to show up ready to load the storage no additional time completing documents as it was all done in advance.
Feb 14, 2021
no hassle and quick
very professional and efficient