10 Federal Self Storage - 1930 Hwy 42 S, McDonough, GA, LLC

Easy access and self-service is very easy.

Im very happy with the price I paid for my storage unit as well as the cleanliness.

Recommended: Yes

Excellent Service

Excellent Service and very well keep storage building I would recommend them to anyone and the price is right.

Recommended: Yes

good place

gogood place convenience little too much money

Recommended: Yes

Very quick and easy

I have 2 units in 2 locations . 10 Federal is easy to rent and very helpful if you have any questions.

Recommended: Yes

The best place in Ga for your storage needs

The place is a super clean private secure place And The Mantaince person is very kind and helpful and respectful.

Recommended: Yes

Perfect

Is amazing so far I haven't had any problems out of it

Recommended: Yes

Horrible Customer Service

The customer service is horrible. I’ve been locked out of my unit twice after making payments. I sent over the estate documents to accounts management. August 3,2021 I received 2 emails for payment under the estate of my father, August22,2021invoice for September’s payment under my name.September 2,2021 received invoice of a rate increase for October’s payment. September 9,2021 a thank you receipt for making the payment under my name. I’ve been told that I’ll receive a prorated payment for being locked out of my unit. I’ve asked to speak to accounts management, they tell me I would have to email them because they don’t have a contact number. I’ve asked for the supervisor they transfer you to a recording. I’ve left messages no response. I’ve also been told that I’ll receive a call , email or a letter from account management it’s going on 4 months without any response just my making payments and being locked out without any access to my deceased father items along with some of my personal items . I my going to take this to the media and hire a lawyer since they can’t give me a direct answer on my unit. I’m now a week away from having to make another payment.

Recommended: No

Horrendous Customer Services

My experience with this company has been absolutely horrendous! Customer service is awful, executives have no concern for customer care, and what should have been $280 for 3 months wound up being $450 with late fees and a $75 fee for selling my furnishing IF I failed to pay. I paid $450. The ONLY reason I have not moved my furnishings to Metro Self Storage is because it would have cost me more to move than to pay the cheat fees that they assess. Their customer service model is awful; they seem to feel as though returning customer calls is a crime; they won’t call customers back; and they use tricks to rack up ‘fees’ to add to their $300 million dollar bottom line. Complaining will be a waste of your precious time. I strongly advise any potential customer not to get reeled in by the 1st free month and low monthly fee. That just means you will have no opportunity to deal with a human at the facility and your customer service interactions will likely be less than stellar, if not downright rude. If you are in Atlanta, and want a company that cares about you as a customer, my suggestion is contact one of the many Metro Self Storage sites in the ATL, and engage a company that provides real customer service.

Recommended: No

Customer Service was excellent

Quiet & secure… I would definitely recommend.

Recommended: Yes

Easy setup

Was an easy process that allowed me to show up ready to load the storage no additional time completing documents as it was all done in advance.

Recommended: Yes

no hassle and quick

very professional and efficient

Recommended: Yes