Feb 10, 2020
Disorganized and not secure
When I reserved a space at this facility I was quoted a guaranteed price, upon looking at the space it became clear they are disorganized and unsecured. There are cameras and a gate but the gate leads also allows access to a side road that leads to housing on the back which is accessible from other roads that are ungated. Basically there is a gate in the front but there are other ways to access the unit. Also, many units were left open with trash littering the property. The tenants in the parking stalls for vehicle storage were parking in the spots that I had reserved as well as parking over the lines and cutting into the stall which I would be paying for. I decided to go with the unit anyway because the quoted price was the cheapest and it's conveniently located for me. It seemed "secure enough" for what I was storing. While finalizing the documents over the phone (no office location) I was informed that there was a mandatory insurance charge that wasn't previously disclosed which raised the price. After completing the required documents I was sent the policy for my records which indicated the insurance charge was entirely voluntary and not mandatory as I was told. At the moment I didn't have any better options but I won't be staying with this company long and cannot in good faith recommend this company to anyway else.