Dec 09, 2020
Storage checklist - well done!
I spent several hours looking for close, secure, affordable storage. I am really glad I checked out Public Storage, on line and then in person. Access hours are great! My attendant, Melody, was totally nice and helpful. Facility is clean, climate controlled and well lighted. I am on the third floor, there are two elevators and baggage carts. If you need storage I have no reservations recommending Public Storage.
Nov 30, 2020
Great storage option
Clean, reasonably priced, conveniently located.
Nov 11, 2020
The employees were friendly and very helpful
I experienced wonderful customer service they answered all of my questions,gave me a tour of the locker before even starting rental agreement and the indoor unloading area and climate controlled area is great and I couldn't even possibly get a better price anywhere else even if I rented the my sister's garage at the family discount
Sep 28, 2020
A few bumps, but Chris took care of me!
There seemed to be a disconnect between my online inquiry and the location. I then talked to someone who set me up over the phone, but when I went to the location for my reservation appointment, my information was cancelled and my updated notes weren't in there. Chris, however, took care of everything and took great care of me.
Sep 18, 2020
Everything was as it should be.
Everything was as it should be.
Aug 07, 2020
perfect for our needs. Convenient set up for unloading.
Jul 29, 2020
Rent your unit from here!
The manager, Robin, was very friendly and helpful during the entire process. The unit itself is very clean and serves our purpose perfectly!
Jul 07, 2020
my unit is on 2nd floor and last time i...
my unit is on 2nd floor and last time i went some boxes in my unit the elevator did not work. When I rented a unit the person at the deck made a mistake and sighed me up for 2 units then deleted one but I was getting emails that one was late on a payment. I tried to call the office but no answer left voice mail but no return.
Jul 01, 2020
I had a pleasant visit.
Even though my unit is on the 3rd floor it wasnât hard to move my stuff in. The carts provided are fantastic and SO helpful!
Jun 16, 2020
The online reservation was very easy &...
The online reservation was very easy & the final check with the staff went very smooth.The facility is very clean and dropping off items was a breeze.
Jun 13, 2020
Wonderful office person
Easy quick and very nice people
Jun 09, 2020
Prices are great
Prices are great, office is unorganized. Had to go back twice to sign the correct forms.
Jun 08, 2020
Customer service is pretty poor
CHEAP but you get what you pay for.
May 22, 2020
My moving in transition was very...
My moving in transition was very smooth, as well Robin was very professional and kind!
Apr 22, 2020
The office person was very helpful and...
The office person was very helpful and helped us pick the right unit
Apr 03, 2020
Quick and easy
Quick and easy
Mar 03, 2020
the serviceman was nice and explained well.
Feb 24, 2020
Great staff, price and clean!
I never rented a storage unit before and didn't know what to expect. We rented a 10'x20' unit for our upcoming house move. It is a very secure and clean building. The staff was very friendly and helpful! Even though the unit is on the second floor, it is very easy to transport items on a cart using the elevator.
Jan 27, 2020
We met with edwina to get set up and she was wonderful!! our unit is in the old building and I'm still impressed with the cleanliness and maintenance.
Jan 08, 2020
Nice clean building and excellent...
Nice clean building and excellent service
Dec 10, 2019
The people assisting me were very...
The people assisting me were very helpful. However, while trying to set up two different storage accounts with different names, they were set up in the same name due to some conflicts. It has been over a week and the staff is still unable to separate the accounts. As a result, one of the accounts cannot be accessed without going through the other account. I've been told this has never happened before and the staff is equally frustrated in trying to find a solution.
Dec 10, 2019
Sales practice issues
Storage unit is fine, but undisclosed charges and rushed service make me feel like the sales practices are dishonest. I reached out via contact page as well and received no reply.
Nov 11, 2019
The staff is incredibly friendly and I had a very seamless and positive experience getting my unit. The location is clean, secure and in a great location. Thank you!
Sep 11, 2019
Nice 1st impression.
Great new Storage facility. There are always a things that can be addressed with a new operation. The following are a few issues that can be looked into.
a. The bathroom doors have always been locked.
b. The carts also are always locked.
c. As of this date I am still unsure as to what my monthly storage fees will be. I would like to think they would be somewhat comparable to the older storage units of the same comparable size although new units should be expected to cost a bit more.
May 02, 2019
Good storage, friendly and helpful staff. A shortage of carts made moving more challenging.
Jun 19, 2018
The facility could use some...
The facility could use some maintenance. I rented a control climate unit, however the main door which should automatically open and close is broken. At first it wouldn't open unless someone got out and pushed it. Now it won't close. The light in my unit just flashes. Usually it's not even on. The gate box pole is falling down and that makes it difficult to put your code in to get out. There solution for that was a bungee cord. This facility seems to he on it's last leg. However, Chris in the office is very nice and trying to be helpful.
Apr 24, 2018
Chris the property manager was very...
Chris the property manager was very knowledgable and helpful. Making the reservation, getting the paperwork taken care of and touring the facility was all a breeze and pleasant experience.
Apr 05, 2018
easy to work with
Upfront with everything, easy to work with.
Sep 07, 2017
Christian did a great job getting us set up with a new account, very accommodating to our special needs.
Aug 31, 2017
Glenn provides great customer service. Wonderful place!
Jul 25, 2017
Patrick was very helpful to me and my mother! Great customer service, absolutely wonderful.
May 31, 2017
Patrick was great! He answered all of my question and let me know what I needed. Great customer service!
Jan 17, 2017
I can't say enough good things about this place. The staff, (Chris, here's your shout-out), are courteous and professional. The security they have in place helps me feel comfortable leaving my work truck there. The entire lot was clean and very well maintained. I give this place 5+ stars.
Oct 11, 2016
Second time I went to put stuff in my locker the elevator was broken had to haul heavy stuff up the stairs. On the weekends it's hard to get a cart when i have alot of stuff to put into my locker. More carts would be great!
May 31, 2016
Nice people, clean lot
I would recommend these guys over other storage places. Their prices were fair and the staff were very friendly.
Dec 09, 2015
Jerry the Manager of the Public Storage Maple Grove Zachary Lane facility was outstanding. One of the best customer service people I have ever met. Extremely helpful and excellent knowledge, Very personable and totally willing to help, He is the reason I will rent future storage units in the Spring, Al Madsen 14737 92nd Place North Maple Grove. MN 55369 763-420=9322
Mar 04, 2015
great wonderful fabulous