Lee Valencour
Aug 05, 2023
Easy to work with.
Staff was helpful in generating the rental agreement.
Recommended: Yes
Frustrated
Jun 01, 2023
Computer systems are a train wreck
The on-site employees are great, if you can reach them. There is a phone forwarding system that makes it difficult to reach a particular site, and it’s becoming increasingly difficult to find someone in the office because corporate is cutting their hours.
The reservation system is a mess, many available sites aren’t available online. The system lets you “reserve” a space 4 weeks in advance, but doesn’t actually reserve anything, it just locks in a price, because everything is first come first serve. The system will cancel the reservation after 3 weeks, potentially leaving you without a spot and with the employees unable to honor the original price.
Recommended: No
David Terrill
Jan 16, 2023
Storage unit was bigger than expected
Second location is poorly marked with signage
Recommended: Yes
Steven Michels
Aug 09, 2022
Very friendly service from the manager.
We are pleased with the public storage location. It seems safe for our vehicle.
Recommended: Yes
Sherry
Feb 09, 2022
Manager was very friendly and informative
I needed something quick and close, they had availability. Unit was clean and worked out good. Only downside is I wish I wasn't out of state prior to maybe get an end unit and not a middle one. Management is knowledgeable and helpful. 1st time for a storage unit for me.
Recommended: Yes
Annette M Maros
Feb 03, 2022
Customer service is outstanding!
Every person I dealt with on the phone was very professional and helpful. Paul, the facilities manager was extremely helpful and personable. He made the transaction seem seamless. He was very knowledgeable about the facility and fully explained Public Storage policies and procedures.
Recommended: Yes
Lindsay & Neal Stodolka
Jan 11, 2022
Quick and easy - you can do online!
We were able to complete everything needed to register for the unit online and stay contact less. This was an awesome selling point. Easy to access unit and friendly manager. Very prompt. Thanks!
Recommended: Yes
Scott Christensen
Oct 04, 2021
Paul the attendant was helpful
I will not be moving in until later in October but have booked my space.
Recommended: Yes
Karla
Aug 23, 2021
Easy access and quick responses. Same day move in.
Clean. Close by. Easy access. Nice to have outdoor parking yet.
Recommended: Yes
Jeff Zweifel
Dec 20, 2020
Very good experience
Ronald, the manager, is very customer service oriented. I was a customer for several years until recently when I no longer needed the storage unit. The entire experience was great.
Recommended: Yes
Bruce Bandy
Dec 04, 2020
General Manager Ryerson Academy
The entire process was very easy. Everyone was very professional. Ronald was great to work with. He showed me
around the facility and made sure I got the space that I needed. Followed all guidelines to insure everyone's safety!
Recommended: Yes
Lesa
Nov 10, 2020
Best price
Manager was friendly and helpful.
Recommended: Yes
Dennis L
Jun 09, 2020
Easy setup
Easy setup, secure facility. Hood price.
Recommended: Yes
John
May 18, 2020
Great location
I was pleased with the service I received and love how close location is to home.
Recommended: Yes
Mark
Jan 02, 2020
Beautiful facility!
Everything was great! One couldn't ask for more for the price.
Recommended: Yes
Pamela
Oct 22, 2019
Wonderful service
Wonderful service, reasonable pricing. Was a little surprised about the key charge though.
Recommended: Yes
Mike P
Aug 19, 2019
No insurance, thanks
I liked everything about Public Storage and their staff, but I resent being forced to buy insurance I do not want or need.
Recommended: Yes
Dennis
Jul 26, 2019
Went online and thought I would be...
Went online and thought I would be getting a month free but wanted to see the place first. When I called they had me scheduled for a move in instead of just looking and only ended up getting half a month off the rent. Otherwise everything went well.
Recommended: Yes
Sally Broten
Jun 18, 2019
My 2nd interaction with Stacy
My 2nd interaction with Stacy. She's great.
Recommended: Yes
Tom H.
Feb 11, 2019
The location is convenient and the manager was really helpful!
The location is perfect for our needs. The manager, Kristy, was really nice and helpful and very professional. She showed us the storage before signing the contract to make sure the size fits our needs. She explained really well on the pricing the first month and the second month, as the system counts prorated prices.
Recommended: Yes
Happy Renter
Feb 27, 2018
Great place for storage!
Great place for long or short term storage. Reasonably priced, easy access, convenient hours.
Recommended: Yes
reece okeefe
Aug 29, 2017
Glenn was very professional and helpful. He has a good attitude and assisted me with my lock. A very good experience compared to other storage places I've stored at.
Recommended: Yes
Nicole Rubio
Aug 16, 2017
The manager Glenn is super nice and very helpful! He was able to help us out with our needs and got us in and out quickly. Satisfied with our choice to store here. Thank you Glenn!
Recommended: Yes
Alycen Farrell
Aug 15, 2017
Public Storage of Maple Grove was so easy to lease and access. Glenn was very friendly and seemed genuinely concerned for the well-being of our goods. They were also very easy with the closing of our lease. Would easily use them again if ever needed!
Recommended: Yes
Cathleen Reichenbacher
Jul 20, 2017
Glen has been an outstanding representative of the Public Storage facility on Lakeland Ave. in Maple Grove.. As a former Public Storage renter in this facility (over 15 years!), I directed my son to rent a temperature controlled unit. My son and I have been helped with Glen's tenacity as well as his continued problem solving skills with my son's storage unit. The temperature storage unit and building are as well maintained as they were 8 years ago.
Recommended: Yes
Laurie Bullinger
Jun 12, 2017
Very professional and courteous service
Very professional and courteous service Rep at site. Very easy and convenient to Use and access.
Recommended: Yes
Robert Woods
May 30, 2017
We stopped on to check availability of ...
We stopped on to check availability of a parking spot . The property manager took our contact information and notified us within 2 days that there was an opening. We are VERY pleased with the service provided AND the property manager Glenn. He is a great asset to your company and we would recommend anyone looking for storage to go to this facility.
Recommended: Yes
Courtney
May 24, 2017
Satisfied Customer
Friendly service, I feel that my belongings are in a secure environment, reasonable prices
Recommended: Yes
Joshua Mosman
Apr 12, 2016
Reasonable
Friendly, clean.
Recommended: Yes
Polly
Jan 27, 2016
Door not secure for over a week.
Mentioned twice that door doesn't lock. Otherwise experience has been fantastic. Good rates, good, helpful people.
Recommended: Yes
David Mclellan
Dec 09, 2015
2nd time user
The transaction was seamless and the agent was thorough and professional. The only negative is that the office had a stench like body odor...not too appetizing.
Recommended: Yes
Amy Drake
Jun 05, 2015
Close and handy!
We like that there's a public storage very near our house. The hours are great and we love that our unit is covered. We're very happy with the service we have received.
Recommended: Yes
