Jul 31, 2019
Lowest specials on larger units.
Limited access. Management says gate closes at 10. If youâre inside after 10, youâre locked in and youâll need to call for an emergency gate code. Not real Smart.
After cutting through the pleasantries, management stated the specials last 6 months then rise 20%.
Units are undersized.
Saw a light bulb in the unit. It does not illuminate. Changed bulb, pulled string. Nada.
Pradip Man Shrestha
Dec 15, 2018
I would recommend this to friends
Easy to book and officers are helpful.
Jul 30, 2018
The overall process was very good.
Apr 09, 2018
Great storage facility
Great storage facility! Very clean and well organized. Great staff.
Oct 07, 2017
Clean, efficient, nice.
Manager was knowledgeable and forthcoming with info on the unit. Wish they had 2-year contracts in order to guard against sudden, steep price hikes!
Sep 03, 2016
It meets my needs
Had an issue with pricing but District Manager worked it out for me
Jul 08, 2016
Everything was as advertised. Happy with CubeSmart.
Jun 04, 2016
Best to shop around
I found the same unit down the street at public storage for $30 less. And the unit was cleaner. When I asked the manager on duty if they'd plan to clean it before I rented it his reply was "we'll probably sweep it out first ". Just shop around for the best deal and customer service before making a decision.
Apr 17, 2016
Easy move and great value
I was able to make my reservation with ease and scheduled to have a truck available for moving my furniture. It was a fast process and would definitely use CubeSmart again.
Mar 31, 2016
I was telephoned by a nice guy several times to assure I had what I needed. I was dealt with fast and appropriately when I got there. The only complaint was a required insurance payment - not indicated on your website. Customers don't like surprise charges.
Feb 11, 2016
Feb 07, 2016
Good space and friendly
Friendly staff, clean facility, convenient, and decent storage units.
Dec 17, 2015
Very thorough and professional
The associate was very professional and left me with no unanswered questions. I felt very comfortable leaving my household items in their care.
Nov 17, 2015
Excellent customer service
Both the manager and the on-site manager were extremely helpful and nice.
Jul 28, 2015
I was very pleased with this facility.
The customer service here was fantastic and I would definitely recommend this facility to a friend.
Jul 24, 2015
CubeSmart delivers safe, secure, clean storate at a semi-premium price
I had a 10x30 unit for almost a year. The staff was always very friendly and helpful, and were very quick to assist and answer any/all questions I had. The facility was very clean, the security made me feel comfortable to store my belongings, and the access hours were very accommodating. My only "gripe" is that the cost was a bit on the higher-end. $300/mo for a 10x30, non-temperature controlled unit seems a bit high in my opinion, however the prices are competitive for this area. With that being said, the quality of service and quality of the facilities did seem to make the price a bit more reasonable. I would highly recommend CubeSmart to others, and if I had to use them again, I would.
Jul 21, 2015
Great Customer Service
My experience with the manager at this facility was great and everyone was very helpful from the first phone call throughout my entire experience.
Feb 18, 2015
The staff has been very friendly. They take the time to explain in detail any and all questions you may have. Cube Smart is very well priced, best I found from all other .
conrad beverly runion
Oct 04, 2014
treated very well
Tony, the on site man was very pleasant to deal with..
Sep 21, 2014
Watch out for size dishonesty.
We ordered a 10 by 10 unit, and the onsite manager first took us to a unit that was 9.5 feet wide, but only eight feet deep! There was no way that space would fit my belongings. Fortunately, after expressing my displeasure, the manager took us to a unit that was the correct size. He said sizes at this facility are approximates. Similarly, prices that are listed don't include the mandatory purchase of insurance that costs an additional $12 to $50 per month, or the $22 admin fee. The contract also includes a clause that they can make you move all your stuff within 30 days for any reason they choose; I don't know if this is standard.
Aug 28, 2014
Friendly and welcoming.
Jul 08, 2014
VERY HELPFUL AND KIND
As soon as i walked in i was greeted, i was unsure about the size of the storage locker i went online and i had gotten a 5x10 as soon as i saw it i knew it was not big enough and i asked them what else they had and if any apply to the 1st month free and i found my perfect storage locker 8x10 inside. It was such a friendly place and i am happy to have a storage locker with cube smart!! Thank you guys!! highly recomend!!!
Jul 02, 2014
Great move-in experience
I have yet to actually move my belongings in - I only "moved in" insomuch as I signed my lease, purchased a lock, and reviewed my storage space. However, the customer service experience was fantastic. I came in with my foot in a walking boot so Andrea kindly took me via golf cart to my space to check it out. She was friendly and courteous. The space is convenient and clean. The only reason it doesn't get 5 stars is because of price. It's the most affordable space in the area for a 5x10 but it still seems pretty pricey to me. Not sure it's worth it for my non-value belongings but I'll maintain it anyway.
Jun 04, 2014
My move was a stressful move. The lady in the office made it less stressful for me. The facility is well maintained and cared for. The office staff was extremely helpful and pleasant to work with. I am happy I chose this facility.
May 04, 2014
Easy to get set up. Available cart not 100%, but usable. Keypad issue was resolved between my trips to the facility. Walk through gate is missing. Seems to make facility less secure.
Mar 05, 2014
First time storage facility renter
The first contact of someone on-line was great & she set up a tentative reservation of a 5'x10' space & did a good job of qualifying my needs as I explained it to her. When I arrived at the facility, they took me to look at the space & figured out we needed a bigger door to access the space. The paperwork was a bit tedious & didn't realize that we would need to pay for insurance every month so that the lower advertised price got back up to the cost of what I had seen at another facility after insurance cost. I let the guy know that we were coming back the same day after hours & when we arrived with the items in a rented truck that needed to be returned that night-our security code didn't work & luckily looked on the card & found an 1-800 # & was able to get in touch with an after-hours person & were given a temporary # to get in...thankfully!!!! The next week when we went the code did finally work! So far, so good since then.
Dec 10, 2013
So far it seems like a nice facility.
Nov 19, 2013
I was impressed with Cube Smart facility especially the 10'x20' climate-controlled unit I needed. Thanks for the great service!
Nov 05, 2013
Apr 18, 2013
cube smart is a very smart solution for my storage needs
I thought every part of the process was quick easy and very streamlined. price was very fair and with a free first month how can you beat it. very friendly and customer friendly also very secure. I am a very satisfied customer.
Nov 27, 2012
They even provided a truck!