Aug 20, 2023
I would recommend prime storage to all my friend and family. It was fast and easy. Customer service was amazing. Brian at the facility was fantastic, helped me with everything I needed. Also, a Brian at the call center was great too. Checkin was easy with no hiccups. Keep doing what your doing prime storage.
May 09, 2023
I like it
Good and clean and good customer service near
May 03, 2023
Mike was friendly and helpful
good service> Mike at desk was helpful and friendly
Dec 20, 2021
I would recommend this storage space to anyone in a crunch. Theyâre great with customer service and their units are functional.
Aug 30, 2021
Great customer service. Very friendly and responsive over the phone and helped me book a space kind of last minute.
Apr 21, 2021
Move in with no problems and the facility feels safe
Apr 10, 2021
Not a reliable contract
Since I first rented my unit, the cost has gone up by almost $30. I was told I didn't respond to an email so they automatically started charging me for insurance. If I wasn't planning on moving out soon, I would be very happy to move to a different storage facility.
Mar 25, 2021
Horrible management and workers
Mar 25, 2021
Overall satisfied and great for 24 hours access
RamÃ³n Luis RodrÃguez
Mar 25, 2021
Thanks you ,really appreciate
Mar 24, 2021
There are a couple of small openings on the front side of my unit. I would not want to store anything too expensive in it . Itâs fine for my work tools and equipment. Also when it snows you have to dig your way in they only plow the traffic laneâs. Everything else is fine. I do feel as though rent has went up yearly too.
Mar 24, 2021
So nasty both units I went to rent were filled with mouse poop
Terrible customer service I rented a unit filled with mouse poop then upgraded to a different unit asked the manager to make sure unit was cleaned she laughed and said ok low and behold the unit was filled with mouse poop again disgusting I had to go out and spend hundreds of dollars on plastic bins place is nasty was so much better as town line
Mar 05, 2021
Ms Tina was very helpful she took her time and answers all my concern
Tina was very professional and helpful
Jan 04, 2021
While Prime Storage does offer competitive prices...their communication and customer service at their Malden location isnât the best. I stood at the counter for a good 20 minutes and listened to the staff talk about their weekend plans and dissing the other locations, before I was even tended too. The spot that I had reserved for my car wasnât available because someone else had parked in my spot due to their spot being unavailable, and didnât even check to see if the spot they assigned to me was actually available. The person was out of town and it ended up being a big deal to get me a new spot.
Jun 04, 2020
Canât sum it up in one line
Having been a member at Prime Storage for a while through the change of ownership and management I am quite happy with the property and the people their very friendly and personable as well as professional Those are the qualities that keep me there thank you Tina and staff for making my stay at Prime Storage in maldan a pleasure and affordable
Aug 07, 2019
Fast and easy, headache free
It was quick and easy. Loved the storage and itâs location. Definitely will recommend !
Oct 03, 2018
Pretty convenient affordable storage.
Friendly staff, great space with drive up access to storage spaces, and reasonably priced. Wasn't a big fan of mandatory insurance, but other than that it's not a bad deal probably the best in town.
Jun 29, 2018
Gets the job done
Prime storage is exactly what I needed it to be. A cheap, and moderately reliable storage unit that's not too far from the city of Boston. Only complaint is that the setup paperwork took roughly and hour and a half when it shouldn't have taken longer than 20 minutes. Staff could be better.
Jun 01, 2018
Service was painless, to the point, and relatively quick.
The review is based on one day of experience, when we have put our belongings into storage. The receiving agent (Anthony) was polite, to the point, and helpful.
May 07, 2018
Easy easy easy
Drove in. Looked at a few clean units. Cold storage type not climate controlled. Gate access. Does the job for me!!
Aug 27, 2017
Friendly clean location good ð