Oct 15, 2021
Fine as long as you don't ask any questions
I booked my first unit here through Sparefoot while I moved and it went great. 2 months later, I had gotten a lot of my stuff moved out and wanted to move down to a smaller unit. I came back to Sparefoot again, thinking the experience would be smooth again, and planned for a week of overlap between the units so I had time to move everything over in the evenings. Their online move-in tool didn't show the first month free and wouldn't let me remove the purchase of a lock I didn't need. Turns out the first month free doesn't apply to existing customers which is understandable and no big deal, but I wasted 4 days trying to get that and the lock situation resolved, and never got the lock charge taken off. Finally caved and confirmed the reservation with the lock and went to the facility to find I was locked out of BOTH of my units because they thought it was suspicious I went through Sparefoot twice and wanted to do everything online. I work a regular office job and can't make it to their office hours of 9:30-6:00, and they don't respond to emails, are never in the office to take calls during their posted hours, and don't listen to voicemails, so not exactly sure what my alternatives were. But they are more than happy to blow up your phone constantly trying to get you to move in early. Ended up having to take off an entire afternoon from work and move everything between units in a couple hours because I ran out of time. No help and no sympathy from anyone involved. My primary goal is to get my stuff out of here as soon as possible and never give these people another dime.
Jun 26, 2021
Excellent service all-around
From the beginning stages of inquiring about the unit to the end stage of moving in I have been impressed. The service woman who helped me did an amazing job describing the terms of lease as well as the expedition upstairs to investigate the unit/storage grounds. My experience at storage cube has been most excellent. I would and have recommended this storage company.
Mar 04, 2021
I was charged for a key I haven't received.
I was sent to the unit a day before move in and never go a lock. Although my bill states Its charged me for it.
Mar 03, 2021
Great experience overall. Easy to reserve and move in
Mar 03, 2021
Great experience. Great price, great customer service. Overall youâre all awesome! Thank you!
Feb 26, 2021
Great unit, nice and warm, super clean, and it was really quick to get in. Itâs secure and indoors which I like, much better than my last unit with a different company.
Jan 27, 2021
Very clean but poorly managed
Reserved to space, signed the agreement and made my payment in person. Took day off from work, my moving volunteers were ready, truck loaded and at the facility unloading as I find there was a lock on my unit. No one in the office to help me get into my unit despite the open office hours and no, the customer service rep called couldnât help either! No phone call back. Nothing. Finally got in the next day. The janitor let me in. Yes very clean. But the carts for use are too small and cheap. Halls are very, very dark. Poor signage with confusing hallways that all look the same. If I had more time and money I wouldâve gone to another storage business. Multiple calls to organization never were returned.
Jan 21, 2021
Very clean and supportive staff
Nov 25, 2020
Beyond impressed and highly satisfied
Initially I was looking for an inexpensive storage unit close to home in a relatively safe area. This place checked off so many more boxes that I didnât know I needed! Fantastic security, incredibly clean (itâs a brand new facility), staff was very friendly and went above and beyond in their helpfulness, and the location and price were perfect too.
We werenât able to get ahold of our personal insurance over the weekend, but CubeStorage offers their own, and we were able to work out using their coverage for the first month and the switching to ours for the future.
Overall I went in with low expectations (Iâve heard so many storage horror stories), and walked away impressed, beyond satisfied, and eager to confidently share with others.
Nov 11, 2020
Easy to use
Staff was friendly, answered questions clearly and gave good 'use' directions. The facility is very clean and storage carts readily available and the hallways are well lite. I found it easy to find the storage because of the well marked numeric signage above all storage units. The temperature was comfortable, more than the weather outside. This is a good storage facility.