Mary Ann Ashton
Aug 23, 2021
A pleasant surprise: A Follow-up!
Cube Smart in Lumberton, NJ...did not have any available climate-controlled units, however, I did receive a call later in the day to ask if I was successful in finding a unit that I needed that day...I was very pleasantly surprised and impressed with such an unexpected follow-up by their customer service.
Jun 08, 2021
rented storage locker
very clean and reasonable very friendly and nice staff
Dec 28, 2020
Convenient and Clean
The unit was ready and clean like they said it would be. Every time I go it's always easy in and out with no problems.
Sep 16, 2019
Great place for storage!
We were in a rushed situation to find a new place to park our trailer, and the people here were very easy to work with and accommodating. We highly recommend this location!
May 20, 2018
Clean and customer friendly
Just started moving in it is clean and easily accessible. Had a problem with my access code but it was quickly corrected. There was no impact to my use of the facility.
Dec 29, 2017
No one there!
I arrived at the facility in a 32' RV at approximately 2:45 PM and no one was in the office to let me in. There was no sign on the door. At this point I was blocking the entrance to the facility and someone behind me wanted to get in. At the risk of causing damage to my TV and the other vehicle I carefully backed up to let them pass. I then followed the other vehicle inside the premises. I continued to wait fretting over the fact that my Uber driver would be arriving at any time. I called the office and left a message. I then called the 888 number and asked for help but they could not assist me. I was prepared to leave the facility as soon as another vehicle left and finally, at around 3:20 someone showed up and said that he was at lunch. AT 3:00PM????? The paperwork took much longer than expected and I had to pay the Uber driver to wait for me. You really should send out the paperwork ahead of time via e-mail and let us know when the office will be vacant. Surprised that no one is on the premises during business hours.
Very aggravating experience!
Oct 25, 2017
Very Friendly and Helpful Staff!
Dec 06, 2016
so far so good
SO FAR SO GOOD. STAFF WAS VERY HELPFUL..
Feb 13, 2016
Love the convenience of the self storage. Makes it easy in easy out
Jun 03, 2015
I wanna give a special thanks to Leah for helping me find and decide on a bigger unit when i got into a jam with storing my belonglngs
Mar 25, 2015
I have great friendly service
Nov 22, 2014
Jul 16, 2014
Good except for not being explained some things like about the lock.
Jun 26, 2014
Clean storage, good security, good rates, no rip-offs
I made my reservation online, and shortly thereafter they called me to confirm all the info and let me know that my unit was ready. I arrived, and they had the unit open and ready to show me. The entire facility was absolutely freaking spotless. I'm assuming it's all brand new. No pests, rodents, bugs, webs, or droppings found anywhere that I looked. Climate control and all lights were working. The doors even have little hooks so they can stay open for you when carrying large stuff through them. No need to bring your own door chocks.
Once I decided to take the unit, we had all the "paperwork" (it was all digital, hooray!) done in around 10 minutes. Very little hassle there.
There is a small bit of friction if you wish to use your own insurance (you have to fax some paperwork to your provider, and have them type a letter of coverage), but if you use their insurance it's painless and not too expensive. That's something I've seen with every storage unit I've used, so I can't fault them for it. Just an industry standard.
They included a free padlock (brand new; they broke the seal in front of me) and keys. That was a refreshing change.
They have good access hours (0600-2200 as of this review), and a nice electronic gate system. There's even an intercom at the gate keypad in case something goes odd.
So far; the best storage facility I've done business with. Very courteous.
Jun 13, 2014
Clean, easy to access, nice people.
Initially a lot of paperwork but that's to be expected for any contract. I didn't know there were no dogs on premises and I was babysitting a puppy while I was doing the majority of my move so it was in the car. The employees came out and informed me without making a big deal out of it or asking me to leave, very professionally handled. Unit is clean and easy to access.
I would like to see more insurance options for those of us storing very valuable things (tools, cars, etc.). $5000 doesn't cover one drawer of my toolbox >.
Dec 20, 2013
Customer service was a big help. Only discrepency is that the price of truck can be a little steep. Overall i was satisfied
Aug 26, 2013
I would rate the operation and facility as first class.