Storage Etc. - Los Feliz

No elevators!?!?!?

Great staff. Expensive. No elevators.

Recommended: No

The space is exactly what I needed!

The facility was well-kept and the space was perfect for my needs. More importantly, the staff was amazing! They were so helpful; and very thorough about explaining everything and making sure that I had what I needed to move in—including a rental truck for the day!

Recommended: Yes

Exceptional customer sevice

All workers were very professional and helpful. We rented a truck through them and they really made the whole moving process super smooth. They are very affordable as well. I highly recommend them!

Recommended: Yes

Easy move in

Thanks for all your help I’ve had such an easy and pleasant time moving in

Recommended: Yes

Excellent

Everyone so friendly and very helpful. Loved it!

Recommended: Yes

Convenient location, bare-bones storage unit, great customer service

The location of this storage unit is great for me. I wish the units were insulated more or air-conditioned as I feel concerned about some of the things I’ll be storing in there that are heat sensitive. It’s a little hard to use the elevators but I am grateful to have them and for the most part I am thrilled about my unit.

Recommended: Yes

Excellent storage!

Fast, easy, reliable :) great for storage!

Recommended: Yes

Loyalty Lost

I don't know if management have changed or what, but service is suddenly horrible. Corporate is unhelpful too. They will make a mistake and blame the customer. They will take money out of your account, when services are stopped, and will not give you the money back. They will expect you to pay for the new tenant and assume that it is ok with you. If you request that your bank reverse the charges, they will charge the new tenant late fees because they forgot to obtain their payment information, when the account was setup up.

Recommended: No

Great price for the location

Excellent customer service and easy to Use facility

Recommended: Yes

Huge place with good facilities

This is a place that will surprise you. It goes on forever and when you go through the gate it just opens up forever.

Recommended: Yes

Solid, clean and easy to work with.

I’m happy with my experience. I would definitely recommend this facility to others.

Recommended: Yes

Friendly!!!

Very efficient ...lots of choices...clean

Recommended: Yes

Able to make last minute changes that were helpful to us

We like this place! It is close tour house and the staff are very helpful.

Recommended: Yes

Satisfied Customer

Happy to have found a great deal here, walk up price was almost 50% more!

Recommended: Yes

Great place, good people

Came in cold, they hooked me up with exactly what I needed straight away. Very competitively priced and all straight forward. The mandatory insurance upsell was annoying but they allowed me to take advantage of first month promotions and even said I can use the free move in truck on move out instead since I didnt need it. Good place!

Recommended: Yes

Friendly staff

The staff are very friendly and everything went nice and smooth. Feel like my things are in good hands.

Recommended: Yes

Clean facility, professional employees, good rate for the location

Facility is really clean, and the attendant was really polite and professional. Price is excellent considered the location. We were a bit caught off guard by some additional costs - I called the morning before we arrived to confirm that we didn't need to bring anything with us, but found when we got there that we needed to show proof of insurance and provide our own lock. These both make sense, but I wish the customer service rep would've told me ahead of time on the phone to save us some time and money.

Recommended: Yes

Very efficient friendly service

Sparefoot found a great place at a great price. Thanks

Recommended: Yes

Kind people and good service in a pinch

The unit I rented is a little smaller than the advertised size but everything still fit snuggly. The staff is very nice and attentive. The price is quite decent and the property seems to have good security. Convenience is considered in pricing. Be mindful that the cheaper units will probably not have elevators, only stairs.

Recommended: Yes

Wonderful experience! Christine is terrific!

Great facility. Everything was so efficient and the supervisor Christine was knowledgeable and very sweet. It took so little time to make them reso, see the space, and move in. An excellent storage company!

Recommended: Yes

Great, helpful staff. Better pricing than most in this area.

Great, helpful staff. Better pricing than most in this area.

Recommended: Yes

Calls Not Returned

The space and ease booking on Spare Foot was great however, I called the facility multiple times and left messages to book the free moving truck that was offered in the promotion and no one returned my calls. I went in the morning I was supposed to move in and there was no truck held for me and therefore I had to move my entire moving day and movers to a later time when I could secure a moving truck from Uhaul. I wouldn't be so upset but there was no apology when I arrived and no explanation as to why my call wasn't returned.

Recommended: Yes

First of all friendly people. The facility is clean and convenient every you need is there.

Very clean , helpful people and convenient all you need is in there.

Recommended: Yes

Clean and protessional

Everyone there was very helpful, professional, and the facilities were very clean and well kept.

Recommended: Yes

Nice clean storage

Good clean storage space conveniently located, comes with moving trucks.

Recommended: Yes

Great customer service, so-so storage spaces.

The storage spaces aren't what I'm used to, but they aren't bad. They aren't climate-controlled, and there's no pest control within the units. It's a huge, huge property. Customer service was really great.

Recommended: Yes

No frills, but secure storage space at a great price

No frills, but secure storage space at a great price

Recommended: Yes

So far I like the space

Great facility and customer service prices were a little high.

Recommended: Yes

Great place nice people

They showed me around and made it really easy for me.

Recommended: Yes

Good facility but check the details.

The unit was fine but I had booked the space on line with an elevator. When I arrived I was told there was an additional fee for a unit with an elevator. Not right.

Recommended: No

Great in person customer service

Dominic was very helpful with my storage unit rental process. I appreciated his helpful and friendly service!

Recommended: Yes

Perfect and Convenient

It’s hard to find good storage in the LA area without paying another mortgage. These guys are affordable and offer a great facility!! I will say, I just wish they were 24 hours!! Otherwise, perfect!

Recommended: Yes

Good find

This was a good find when i was in a pinch and needed affordable storage. Nice location, great staff.

Recommended: Yes

Good service but too much added price

I was charged for admin fee (which is fine since it was mentioned upfront during the booking) but also mandatory insurance a locker (which isnt included...in a storage space...). Such a joke.

Recommended: Yes

Definitely recommend

Great prices compared to others. Spacious facilitie. Very friendly and helpful staff.

Recommended: Yes

The best in a market

Thanks a lot to Selfstorage for this great opportunity. Nice and friendly stuff and clean units. I'd definitely use this storage again in a future.

Recommended: Yes

Great

The people were very helpful with everything .

Recommended: Yes

Couldn't have been easier.

Great staff, able to accommodate my needs efficiently and honored the price I was quoted on spare foot.

Recommended: Yes

Great location!

Great location for the price. Great customer service.

Recommended: Yes

Great set up

From securiing and reserving a room, to renting a truck, to moving in everything went smooth.

Recommended: Yes

Best Rate!

Best rate for this unit I could find! Clean and great customer service! This place is great !

Recommended: Yes

Best storage choice for me

Thos is my first choice for a storage unit of all the places i checked out. Good location, storage size and price.

Recommended: Yes

Very Friendly & Sweet customer service!

I highly recommend storage here! Everyone we dealt with was thoroughly helpful and considerate. After a long day of moving I greatly appreciated their professionalism. Everything was quick and easy and I feel safe leaving my valuables here. The facility is completely secure. I couldn't be happier. Thank You!

Recommended: Yes

Safe, easy secure.

Would totally reccomend this place, good office hours friendly staff, overall very good.

Recommended: Yes

great price

i couldnt believe the great price considering how much the other places are

Recommended: Yes

it went well although checking in at the front desk was rather slow due to the people behind the counter chatting to each other all the time. Plus, at NO point does the initial paperwork or reservation notice that you get online say it is mandatory to pay for insurance which adds to the monthly cost each month.

Recommended: Yes

Dont be fooled

Don't be fooled by the price. $67 is good deal if you don't mind driving a bit, then walking up a long steep stairwell, then walking a bit down the hall to your unit. Unfortunately there is no elevator for these $67.oo units (5x5). $67. is only through Sparefoot. If you want a 5x5 unit with an elevator it cost $75. And the elevator is a lift for only your stuff. They don't have carts, they may have ONE dolly ( may). The lady wasn't sure when I asked. I am paying $79.00 for a 5x9. It has an huge freight elevator, Lots of dollies. This is the first storage place that I have heard of that charges extra to use an elevator. That is just wrong. On top of that, the lady said the 50% off 1st month of the $75. didn't apply because the sparefoot deal was only for the $67. offer. Every year they raise the price on your unit! Wouldn't that make people want to leave to find another facility? Oh please teach your staff how to drive the gocart! You can't drive and have your head down at the map. We almost crashed into the side of the building a couple of times. The staff seemed to be in good spirits, but lacked responses for my dissapointment. I have a truck filled with stuff. Ready to pay the $67 Actually it should have been 50% off that. plus the $9. Plus the $15. because the site said elevators available and hand carts under features. It adds farther down *Additional fee applied to use elevator. It doesn't say will be applied. It has an asterisk that usually means what this applies too. It's very misleading. It's because if you bring all your stuff to their facility, they know you will need everything that cost more. That is just bad business. It doesn't say that the $67. unit doesn't have an elevator and that is important to know before you haul all your stuff over. Good thing I didn't cancel my other storage place.

Recommended: No

Cheaper than my local storage and everything seems good with it.

Recommended: Yes

good service, easy to get to, open 7 days a week is good

good service, easy to get to, open 7 days a week is good

Recommended: Yes

Easy move in, friendly and helpful staff

Recommended: Yes

Great site in a great neighborhood

Staff was friendly and informative, covering many things not posted on the website; such as holiday closure.

Recommended: Yes

Really nice place and very helpful staff

Recommended: Yes

Great place

Really nice place and friendly staff

Recommended: Yes

Staff was so genuine, helpful, and honest!

From the moment we arrived to when we were situated in our new unit, we had amazing customer service. Staff assisting us were engaged, positive, friendly, and efficient. Thanks, guys!

Recommended: Yes

Sandra was so helpful and patient. Really appreciate the great customer service.

Recommended: Yes

Recommended: Yes

satisfied

Helpfull and friendly,I recomend it to all

Recommended: Yes

Great customer service.

Recommended: Yes

Good price,friendly staff ..just right size but they forgot to clean and remove all dirt inside the storage but over all i'm satisfied to my storage..thank you

Recommended: Yes

Easy, clean and variety to choose from

I was thrilled to come across this storage company. I have no doubt my experience anywhere else would not have been this pleasant.

Recommended: Yes

Quick, easy, and friendly service!

Just got my unit a couple of days ago! I was on a bit of a time crunch to get my unit and put a car load of things in it. The staff was very accommodating and got my paper work finished in about 10 minutes. The grounds are huge, way more units than I expected to see. Everything seemed well maintained and clean. The office was air-conditioned thank goodness, and everyone that worked there was super nice and helpful! Overall a very good experience as far as getting a storage unit goes!

Recommended: Yes

Smooth experience

Entire staff very nice and professional!

Recommended: Yes

Good experience - easy move in.

Recommended: Yes

This was a quick move in. Didn't spend much time on paperwork. Staff is extremely professional and friendly.

Recommended: Yes

I think the storage boxes are a bit run down and I would prefer a metal gate opposed to wood.

Recommended: Yes

Very good experience

highly recommended. staff was very helpful and even though there were no elevators, was a convenient move.

Recommended: Yes

Very Good

The staff are friendly and efficient. They take your needs into consideration and help you get done fast. The facility is a bit old. Needs updating and could use some air cooled spaces to offer. But the front office is very modern. Over all I'm happy with this place.

Recommended: Yes

The staff at Storage Etc. are excellent in Glendale California

Peter, the manager, went out of his way to give me the best possible deal for my first months rent & the staff are as nice as nice can be! The folks at Sparefoot were very polite & answered all my questions. But they didn't tell me there was no elevator for the 2nd floor, so I had to go with a unit that was more expensive with an elevator. Looking on-line just now, I noticed the same unit for $18.00 dollars cheaper... Gee, I wonder if it has an elevator! I wonder if Sparefoot is aware of this???

Recommended: Yes

Good value, good location.

When I booked the space, there was confusion about elevator access; some units have elevators, most don't. The problem was resolved, though, and the unit is satisfactory. It was easy to find a good storage space on Sparefoot.

Recommended: Yes

Recommended: Yes

Recommended: Yes

hassle free and saved me money

My last facility raised the price to an astronomical sum so I needed to find a storage quick. With SpareFoot I was able to find this storage just 3 miles away. The staff was very friendly and quick. The facility is clean and secure and my move went easy. So the relocation of my storage was hassle free and saves me a good chunk of money every month.

Recommended: Yes

Recommended: Yes

No problems, friendly staff.

Recommended: Yes

Good value, very nice employees.

Recommended: Yes

Worry Free Facility

The staff is very friendly and incredibly helpful. At the last minute we needed a to change our reservation for a unit that was near an elevator, due to the high volume of stuff we had left over from our move. They were beyond accommodating and personally gave us a tour of their facility to show us the unit before we made our final decision. The security seemed impeccable, cameras everywhere and a security gate that was prison worthy.

Recommended: Yes

Easy Move In

First time storage renter. Was very easy to acquire a unit, price was the best I found in the area. The unit was on the second floor, my only complaint is that the doorway for the stairs are incredibly low. If my bed had been any larger it would have been physically impossible to get it to the unit.

Recommended: Yes

The only issue I had was I needed a truck and no one from there called me back so I could secure one. I never was able to get one. That was my only concern.

Recommended: Yes

Everyone was really helpful and it was a good move-in experience. The prices are fair.

Recommended: Yes

Recommended: Yes

kind and helpful staff that were very understanding of different circumstances.

Recommended: Yes

Recommended: Yes

Overall a good experience, but they were not as organized as I would have liked and it seemed that new fees kept popping up at the last minute...

Recommended: Yes

I just moved in a couple days ago, but so far, it has been great :)

Recommended: Yes

Smooth paperwork process and easy to find unit. Friendly customer service

Recommended: Yes

Overall, my experience was a good one.

Recommended: Yes

There was a dead rat in our storage unit.

Recommended: Yes

Very nice helpful people to deal with

Recommended: Yes

Recommended: Yes

Recommended: Yes

Not only the best price in town, or even out of town, but an excellent location, with a fantastic staff, both friendly & helpful. Ryan made the whole process actually fun! I highly recommend Storage Etc. Los Feliz

Recommended: Yes

It was much easier to find the right space for my belongings than I imagined. The staff made me feel welcome, were helpful and made me feel secure about my choice.

Recommended: Yes

The Store in los Feliz was fantastic the personal very kind and profesional and have the care factor very recomendable thanks spare foot

Recommended: Yes

really friendly and helpful staff. everyone from the managers to the cleaning staff is very personable and professional. it felt like a real team atmosphere. thanks.

Recommended: Yes

is the 3rd time we used this storage place one time under name of my ex husband ..one time under name of my son in law and this new time

Recommended: Yes

Great. Got there, was shown different sizes to decide what we needed. Everything was explained well and all questions were happily answered. Paperwork didn't take long. Everything was very clear and concise. We were able to have piece of mind about our stuff before the day was out. Thanks!!!

Recommended: Yes

Needed a 10-15 drive-up storage. Found it here at an affordable rate.

Staff was very helpful. facility is straightforward to use and very secure. They gave me a great deal.

Recommended: Yes

love it

they made it super easy and quick..Got a free truck, cheap space and all my worries are over..Highly recommended

Recommended: Yes

Excellent Value, People & Location!

I feel great having my storage items close to home at Storage etc.'s clean, safe location which is managed by an excellent, friendly staff. Was able to score a nice spot on short notice, too. I love the gleaming new lifts and have no problem being 1 flight up. I do wish they had climate-controlled units, but otherwise... nice vibe, highly recommended!

Recommended: Yes

Talk about secure!

Went to this place expected to get screwed over, but I live close so I went and they hooked it up! Got the first month free and the dudes there are super nice and professional. The rental trucks could be a little nicer, but there free so you cant complain. The dude with the long hair is funny he looks like an idiot but he was pretty knowlegeble. totally recomend this place.

Recommended: Yes

online pricing

I reserved space for 100.00 plus insurance a for a locked in prices. Once I go to the location not only did my price change, then it was a special prices for a unit with elevator which was not really a perk as you load you stuff then unload once it goes up to second floor. second floor should be cheaper. never got the price i was quoted from online

Recommended: No