Mar 26, 2019
The staff was very professional and...
The staff was very professional and courteous.
Mar 12, 2019
Despite having both phone and email...
Despite having both phone and email confirmation, when I arrived I was told that my reservation had been cancelled as a "no show." So for 10-15 minutes, I had to stand there while the customer service agent tried to figure it out. Thankfully there was still a room available and the agent was very helpful and thorough for the rest of the interaction, but the cancelled reservation was simply unacceptable.
Dec 17, 2018
Chanel was very welcoming
Chanel was very welcoming and answered all my questions and concerns regarding insurance policies available
Dec 06, 2018
Second time renter
Second time renter. Dorian was as good as it gets. Knowledgeable and professional. Fair price. The lighting in the hallways could be improved. Elevator works great.
Dec 04, 2018
Everyone was great getting me into new...
Everyone was great getting me into new unit...
Nov 01, 2018
I am glad to say that our experience...
I am glad to say that our experience with Public Storage had been very positive. But, I have a suggestion that would have made it even better: Telling your customers that there is nobody at the desk after 6:00 PM to give back the driver's license if the customer happened to be still in the building with a cart. This is very inconvenient and maybe dangerous, driving back home without a driver's license is not a good idea!!
Feb 28, 2018
Regarding food storage
Regarding food storage, whom i still must call customer service about, the custodians said that food is not allowed. Upon reading my downloaded and signed cotract, it says "improperly packaged foods not allowed in storage." So you get my drift here. The custodian said my canned goods would be ok. So i still now must call customer service to iron things out. I do not care for being told something that is not necessarily true. That does not fit well with your business model.
Sep 19, 2017
Kevin & Vetonio Rock!
I was pleasantly surprised how wonderful the staff was at this location. Both Kevin and Vetonio rock! So helpful, so kind and generally nice guys! Vetonio has a sense of humor which always makes everything more fun. I am so happy with my choice to rent here and I recommend if you are on the westside that you check out this location.
May 09, 2017
I used this place for a one day luggage storage option and it worked out well with their $1 first month promo (plus $20 processing). Just remember that you have to bring a key lock or they'll charge you $20 to buy one from them. They're also $5 across the street at CVS.
Mar 25, 2017
They get 1 star off for their high prices. Other than that, it's a great place for storage, clean and safe. The staff is very good, helpful and friendly. In particular Leslie, who helped my Mom to her storage space and took great care of her. The property manager Shannon, also went out of her way to provide great service.
Mar 22, 2017
Great location for Public Storage! The whole team here is super helpful and courteous. Facility is clean and safe. Nothing but the best to say for this location.
Feb 09, 2017
Suzanna is the best! She hooked me up with everything I needed and was always available with any questions.
Jan 03, 2017
We checked out several local storage facilities before making our selection. This facility is well maintained (clean) and staffed by a very friendly and professional team. We were helped by Suzannah Castro and Cynthia Barajas. These ladies are super efficient and very personable; making a somewhat tedious sign-up process quick and easy. Thank you Team!
Jul 20, 2016
The staff are great and the facility is clean and safe.
Jun 07, 2016
Excellent Service and Facility
I have utilized Many Storage facilities over the years. The Reception and Facilities were very good. I was even given a Discount when they rent every space very fast. Excellent Service and Facility. Thank You.
May 17, 2016
rental storage unit
Excellent. Personal were very helpful, explaining everything as this was the first time renting a storage unit.
Sep 29, 2015
Overall - very impressed with Public Storage
Very clean, new facility in Playa Vista, CA. Keypad to enter lot is located somewhat inconvenient but facility is clean and new. Initially there were some elevator issues but they seem to be working fine now. Moved from another older facility in Culver City. MAJOR upgrade. Courteous and helpful staff.
Jun 16, 2015
I spent a good 5 minutes trying to get to the second floor because I was not told both elevators had their each control box.
Mar 03, 2015
COnvenient and efficient
The staff were very helpful
Nov 23, 2014
The staff is friendly, personable and many time remember the customers.
Aug 16, 2014
Public Storage makes it easy
The Public Storage on Jefferson really makes it easy to store and access anything you might not have room for. Temperature controlled and highly secure, as well as affordable, this place will help you with all you need.
Feb 27, 2014
It was an easy move in and out. The woman that helped us was amazing! I feel so ridiculous that I don't fully remember her name. I think it was Cheryl. Anyway, she made our move a very pleasant one and I will be sure to recommend anyone who cares to listen to this location. Thank you!
Feb 27, 2014
Great! Good experience with Public Storage.
Feb 26, 2014
They are good but could be better
Well they were excellent, right until they raised the monthly price on me, and their monthly specials on their website was a lot less than my new rent. So I got my stuff and left. Oh well, everything else was good so no other complaints other than the rate increase.