Donel
Jan 27, 2021
Upgrade to Excellence
Because the size unit that I reserved was not available on the day, staff upgraded me to a larger unit for the same price. My only complaint is that it would have been nice to have access to the loading bay closest to the unit. Overall, still excellent service.
Recommended: Yes
Justin
Jun 30, 2020
Friendly folks
The folks working at the front desk were super helpful. They helped me find my unit and showed me an easy way to remember where to find it!!
Recommended: Yes
Ann P.
Jun 06, 2020
Positive Experience and Unit
I priced out all of the local storage units with available space, and this one had the best deal by far. The online setup was easy and the the staff were helpful, informative, and friendly. It was a simple and easy process and I am happy with my unit.
Recommended: Yes
Ryan G
May 11, 2020
Easy, Clean, and Friendly
The process was so simple and straight up! Simply reserve a unit online and go in to sign some paperwork. The facilities are clean and nice lit, and well kept! The staff was super friendly and willing to take the time to show me a few units until I was completely happy. Glad a made the jump from Clutter to Public Storage!
Recommended: Yes
Nick
May 03, 2020
Great Service!
Great Service! Proactively called us to confirm our initial visit. Waited for us past close to insure we could utilize our storage on our move in day
Recommended: Yes
Chee Meng Low
Mar 02, 2020
Great customer service from Andrea!
Great customer service from Andrea!
Recommended: Yes
Lonnie
Feb 10, 2020
Good price
Lowest price to store my car in underground parking.
Recommended: Yes
Joe Marquez
Nov 22, 2019
Very friendly very professional...
Very friendly very professional customer service I enjoyed renting a storage from these people
Recommended: Yes
May S
Oct 22, 2019
A Staffs
I love the staffs out there. All of them are very friendly and helpful. I'm deducting a star off because the facility is very old and their elevator is very small that it's hard to fit a dolly. Otherwise price is very reasonable and not too far from 405.
Recommended: Yes
Rosalinda Luna
Feb 11, 2019
Wonderful service
Wonderful service ! Would definitely recommend to anyone
Recommended: Yes
Nita
Oct 30, 2017
Awesome Customer Service
Awesome Customer Service. A little difficult to get to storage units not on 1st floor. Over all clean and very friendly staff.
Recommended: Yes
Dwayne Adams
May 25, 2017
Cathy,jorge,and manager Walter are very helpful and knowleadgeable about the property and very nice people friendly and great customer service i tell my friends to go to public storage in long beach if they want good seevice
Recommended: Yes
Javier Uribe
May 03, 2017
All the time when i come here to pay my bill i have a good time with Tanesha AND Robyn. They have great Customer service and you are Lucky to have them.
Recommended: Yes
Wastor Wastor
Mar 20, 2017
REVISION of my initial review:
After contacting Public Storage headquarters and filling a complain there, I feel that in order to be fair, I must revise my review. Sarah took over my case and the only thing I can say aside a huge thank you, is that this girl in an asset to Public Storage and an excellent professional. She worked hard, corrected and solved all problems and provided me with a solution offering nothing less than excellent service. It is clear that not all fingers of the hand are the same and the same applies to employees as well. Again THANK YOU Sarah for your professionalism and everything.
Original review:
Terrible and rude stuff. I booked a reservation and when they called me they said they will cancel it and when i asked the reason they hang up on me. Called back and the employee refused to give me her name or any reason for the cancellation. At this point to clarify that i have an excellent credit of 780, no late payments, absolutely clear record.
Their behavior is unacceptable and unprofessional and i am in the process of filling and official complain.
Do yourself a favor and stay away...
Recommended: Yes
Guerita Sinaloa
Mar 13, 2017
Sarah, Walter, and Juan have been so nice and welcoming to me ever since I went into the day I left. Great customer service, very organized in their office, and showed support. Lastly, I want to say hello to my future mormon husband.
Recommended: Yes
Caroline Taito
Nov 08, 2016
Great Customer Service
Walter was a great help in reserving a space for my car. Helpful and friendly, I would recommend this Storage facility for people needing low cost car storage!!!!
Recommended: Yes
Ardris Hubbard
Sep 20, 2016
wow!
Great Ardis hubbard
Recommended: Yes
Kathleen Chaffin
Jul 19, 2016
Pretty good experience
Staff was very helpful. The layout, with many twists and turns, was hard to navigate, made more difficult by the rolling carts, which only had two turning wheels and were hard to steer.
Recommended: Yes
Robert Medrano
Jun 01, 2016
Awesome Staff!!
Awesome!!!!
Recommended: Yes
Steve Daniels
May 27, 2016
Great all around
Great price and also very accommodating being I needed a unit that day. Very nice and secure location with helpful & friendly staff.
Recommended: Yes
Ericka Benson
May 04, 2016
Lovely
Pretty satisfying got a bigger storage then expected for the same price of a small one. Was treated very well
Recommended: Yes
Raphael Reyna
Sep 01, 2015
Excellent service and location
The staff we're friendly and polite, helping me find a unit that fit my needs and was see within my budget. Thank you Public Storage
Recommended: Yes
Andrew Craddock
Jul 07, 2015
Seems Okay So Far
The only thing this a bit disconcerting is that I was told from a person who has a unit a few doors down from mine that the floor was broken into about 6 months prior and that insurance did nothing and the mgmt didn't inform the renter until a few days after the burglary happened. Also the security camera in the office isn't working so I would definitely ask that mgmt please get that working.
Recommended: Yes
Tabitha Youngman
Jun 02, 2015
satisfied customer
Great job. You guys were awesome.
Recommended: Yes
Jennifer Liggett
Mar 06, 2015
great experience!
Everyone was very nice & helpful. Facilities are clean and secure.
Recommended: Yes
