CubeSmart Self Storage - Long Beach

Fast service with a Smile...

Once I arrived at the facility, the staff showed me the unit to ensure the size I reserved was what I needed and even offered packing boxes, which I turned down because I always use bins. However, I was very surprised at my introduction to the facility as I have rented storage in Long Beach before and never received the type of service as what I received from Cube Smart Self Storage.

Recommended: Yes

CubeSmart Long Beach is great!

This storage facility is run excellently by a hard working manager, Yolanda. It has the cleanest restroom of any storage facility I have been in, and I've rented at different ones over 33 years.

Recommended: Yes

Amazing

Great experience from the start, receiving a confirmation call in less then 5 minutes after the reservation to following up calls regarding the unit. The staff was amazing, really appreciated the overall experience.

Recommended: Yes

Definitely coming back here if ever needed.

Great price, fast and friendly service and very professional. Would definitely recommend рџ‘ЊрџЏј

Recommended: Yes

Good everything

Everything is fine at CUBESMART

Recommended: Yes

Process went smoothly

It wasn't time consuming very polite staff they we beyond the call of duty very aware of my reservation i had about storing my precious items i was so hesitant to store but your staff was on point with satisfying my reluctantness to store my stuff at any facility

Recommended: Yes

Thank you

I liked that it was ready and clean to move in

Recommended: Yes

Welcoming.

Front desk was really Helpful, and very knowledgeable! Great service over all

Recommended: Yes

Great experience!

Nick was fantastic! I got there right before closing, and he was able to set me up with the unit that I had reserved online and walk me through the entire process with professionalism and kindness. I certainly would recommend him and CubeSmart!

Recommended: Yes

Easy process

Customer service was great, everyone was helpful and friendly

Recommended: Yes

Best prices and friendly enviroment

Your staff has amazing customer service.

Recommended: Yes

Very satisfied

islander bungie girl(64) Guam Mariana Island

Recommended: Yes

Service was great, facility needs a couple upgrades.

The customer service was great, very friendly and considerate. I just didn't give it a total of 5 stars, because of the facility itself. There's not enough lighting and no convex mirrors to help you view what's around the corner when driving through the aisles.

Recommended: Yes

Great people, fast service

They were flexible, got me an amazing box and were friendly and fast. I’m very happy with the space and the deal.

Recommended: Yes

I would recommend due to the selection of units, and safety.

I was disappointed in other rental places. This choice is good for me.

Recommended: Yes

Good customer service

Good customer service very professional and friendly

Recommended: Yes

Excellent service

Nice experience very helpful workers

Recommended: Yes

Extremely helpful!!

It was a no hassle experience. They were very thorough and knowledgeable. Great service.

Recommended: Yes

This place is awesome!!

The place is great. Convenient hours, great location, not to many riff raff ext all in all its perfect for me.

Recommended: Yes

Very clean and the staff are very helpful

I am pleased with my unit and the customer service there as well. The place is clean and the hours are very helpful.

Recommended: Yes

Excelente

Excelente servicio. Muy buena atención son muy amables.

Recommended: Yes

Awesome

Great deal and thank you for the upgraded size at no extra cost to me

Recommended: Yes

Its a nice place

Clean with friendly people and I like that it is open till 10

Recommended: Yes

Feel safe

I feel that my items are safe and secure.

Recommended: Yes

Easy and accessible

Laura had me in and out of there really quick

Recommended: Yes

Friendly Staff

Cheap, affordable storage with helpful staff.

Recommended: Yes

Great staff. Clean unit.

Very friendly and patient staff. Helped answer all my questions and get the best deal

Recommended: Yes

Best price in town..рџ‘Ќ

Hospitable, and informant, thank you..ЁЯША

Recommended: Yes

Love this place

The staff was friendly the price was exceptionally reasonable.

Recommended: Yes

Pleased

I'm Pleased with the location. I feel that my belonging are safe. The price is perfect. I would recommend this place to people i know.

Recommended: Yes

Friendly and professional

Knowledgeable, friendly, and professional. Transparent pricing. Would definitely recommend.

Recommended: Yes

Last minute yet helpful

Was a great a quick customer service. Got to see the unit before purchasing and was able to place unit on hold without having to put a down payment and also got 25% off for 6 months.

Recommended: Yes

Nice

The girls that check me in that day when I rented the storage they were really nice.

Recommended: Yes

Great customer service

Ms outlaw is helpful and awesome, she sold me on a better unit!

Recommended: Yes

Facility was decent. Water in my unit. Scared of rain. No move-in truck.

Placed order. Was told I had access to free move in truck. Impossible to get anybody on the phone. They finally called me at the end of the day to say they haven't had that truck in awhile. Hoping to get reimbursed by spare foot or facility. Not sure who's to blame but it cost me $55 and wasted half a day.

Recommended: No

Had a wonderful overall experience with sparefoot.

Very satisfied and well deserved 5 star ratings. Been reserving storage unit on sparefoot twice already this year. Will diffinitely refer to friends and family.

Recommended: Yes

Overall good unit

- good: convenient location - good: easy access for big trucks - bad: electrical outlets and light socket nonfunctional, although installed

Recommended: Yes

Good service

Overall good experience. I really hope they will keep my things protected until I decide to move.

Recommended: Yes

Security seems to be a plus here!

I was left stranded with my things on a Saturday afternoon. Most storage places were already about to be close by 3 but luckily I found this place that closes by 5 on a Saturdays. I'm very glad I found this place especially because the staff were very welcoming!

Recommended: Yes

Awesome experience here!

Enjoyed the whole process of getting a storage unit here, definitely will recommend!

Recommended: Yes

The staff are very friendly and helpful.

It was a fast check in process. The staff are very Friendly and helpful.

Recommended: Yes

Thank you

Great service provided by Yolanda and Tomas!

Recommended: Yes

Overall, A Good Facility

Overall, A Good Facility, The girls at the front desk ere very helpful

Recommended: Yes

Cheap

Great pricing and helpful when it came to finding the correct size and availability. Friendly staff and overall clean and conveniently located

Recommended: Yes

Customer Service is Great!

Great customer service and friendly people. The area is well kept and clean. I look forward to further business with CubeSmart.

Recommended: Yes

Great customer service

Great customer service, great customer service...

Recommended: Yes

Great overall experience

After searching several storage facilities in the LA area, we chose Cube Smart in Long Beach, even bc it is farther away from us, bc the price for the size of storage was the best. It also has a lift to take items upstairs and lots of security and longer unit access than other places. Plus, the employees were all nice and helpful

Recommended: Yes

Location convenient, price average, slow service

OK for general storage purpose, the driveway not wide enough to store big cargo

Recommended: Yes

New Customer

Reserved online, facility called next day to verify info and move in date. Upon renting unit, they also let me know they have small moving van for use for free, just pay small admin fee gas used. Staff was friendly, I would refer my family and friends. Best prices in in L.A. County.

Recommended: Yes

terrific staff terrific location

A very large facility, very secured, easy access, excellent customer service, and great price! I am very happy with my storage.

Recommended: Yes

Great service

So far having a very pleasant experience with CubeSmart! Reserving the right sized space and moving in was a piece of cake!

Recommended: Yes

Polite and direct

Easy paper work and clear terms

Recommended: Yes

Just felt like family

I love places that's willing to help you & not just doing their jobs...actually helping

Recommended: Yes

Nice and perfect

The staff was friendly and the security is good

Recommended: Yes

very affordable

Great place I would recommend to friends in family...

Recommended: Yes

courtious

The office workers were very helpful in selecting the right units and reasonable prices to fit my budget an need. My only not so good experience was going to pay my bill and the office was closed for you 45 minutes. With no one to collect the payment which was a little up setting. Another renter was there and we felt like some one should of been there maitaing the office when you live sone 30 minutes away that's a problem having to wait or return.

Recommended: Yes

Staff was pleasant and professional

Recommended: Yes

Excellent value compared to others out there. Friendly service and he explained all the rules thoroughly .

Recommended: Yes

Recommended: Yes

Recommended: Yes

Recommended: Yes

Recommended: Yes

Best lowest price and easy access to unit. The manager is very helpful and attentive despite herd of customers coming by.

Recommended: Yes

Recommended: Yes

Quick, Easy & Secure

Great experience and helpful staff! I recommend this facility! I was out of state and they noticed my unit was not locked correctly and they were able to notify me and secure it for me via phone and email. I appreciate the confidence in their security & protection of my property.

Recommended: Yes

Great, the rep.was very knowledgeable. Explained everything very clearly. Great attitude and customer service. Prices are cheap & affordable. A very clean facility..i got my first month free.

Recommended: Yes

very good experience

Recommended: Yes

From Frazzled & Overwhelmed To Much Calmer

When I first arrived @ the Long Beach Cubesmart location, Le'Terra and her staff were warm & welcoming. I had made online reservations a couple days before the move, and was so busy working on accomplishing this move, I didn't have time to alter the reservations, Le'Terra said no problem. We looked at a couple of the units, & I was able to assess what size I'd need. Le'Terra and her team were gracious, cheerful, and most importantly, calming throughout. MANY MANY thanks!

Recommended: Yes

Recommended: Yes

EXTREMELY BETTER THAN OTHER FACILITIES I'VE RENTED, AND LIGHTYEARS AHEAD OF PUBLIC STORAGE AND THERE ANCIENT WAYS.............

Recommended: Yes

great customer service... thank you

Recommended: Yes

Friendly service but strict rules.

Recommended: Yes

Recommended: Yes

needed storage and this was the best price and closes by my home

Recommended: Yes

very cheap price so i got what I paid for

this is a nice facility and my time spent there was great, but when I went to remove my things there were a lot of my belongings missing and when I told the staff member she just said she was so sorry that happen to me.wtf.

Recommended: No

IT'S UNREAL

It agree 95% with the previous negative statements that has already been written. I wish I would have notice the negative comments before I decided to give them a penny of my money. I should have followed my first mind, when I visit the site 2 times in one day and the manager was not there, just note on the door. They are very unprofessional, their units are someone cheaper, however they are nasty, don not fix a damn thing, I suppose it's my job to fix their unit, or perhaps it's just better to move and ask for a refund, prorated of course. It's better to pay a little extra and deal with professional folk instead of DD, you know what I mean.

Recommended: No

HORRIBLE - BURGLARY WITHIN A WEEK

I needed a storage unit for only a week. I figured this place would work. The price was fine and it was off the freeway. I stored my belongings, locked the unit and left. I came back after a few days to check on the unit and get an item. Everything was OK. I came back a 4 days later to move out of the unit and into my apartment. My storage unit had been broken into and ALL of my electronics were stolen, along with many other valuable items. The manager rolled her eyes and said this happens all the time. The Long Beach Police Department officer said that his dept. is at this location almost EVERY DAY dealing with this issue. STAY away unless you want your stuff to be stolen.

Recommended: No

Still

recently bought a storage space through an online auction in which place the pictures of the unit and close the auction to a safe place which has a number of security is that when I went by things were not the same as the photos and had moved things around and missing things and the possibility of information from the old owner and when we speak to head office only say they will call back I think it should be taken seriously.

Recommended: No

Very helpful staff

I originally wanted a 6 x 12' which was mismarked and turned out to be 5 x 12 by measuring tape. So I rented a 6 x 10 for about $15/month less, and the staff helped me select it and apologized for the mistake. I'm moving and need to temporarily store a 1 Bdrm apt. I already have a 5 x 10 at Extra Space and pay about $30 / month more than the 6 x 12 at Cubesmart, so I'm renting another 5x10 at Cubesmart, and I'm going to move the other things out of Extra Space (about half a mile away). Two 5 x 10 units cost about the same as one 10 x 10 unit, but it's a LOT easier to find things when you have two 5 x 10 vs. one 10 x 10.......

Recommended: Yes

Very dirty, electricity does not work, no lights anywhere so it is impossible to do anything after dark without flash lights, staff is nice and helpful but unprofessional. Same cars are always inside the facility at all times of day and night so I now have realized they have been parked and left there for some reason and staff is ok with it. Tons of dumping done at this facility. This facility needs a ton of improvement.

Recommended: No

great value!

Recommended: Yes

Quick, easy, not the safest seeming but overall great especially for the price!

Recommended: Yes

The young man who took care of the paper work said he would sweep out the unit but when I got there 2 days later it was still dirty and dusty. The lock I had would not fit on one of the unit doors so I had to put the stuff in the second unit I will be going to discuss the unit with the management people soon.

Recommended: Yes

unsafe, storage dirty,

Below satisfactory. About to sign the paper after the tour.Customer walk in with whole piece lock.His unit got clean up and stole all his tools.I immediately cancel and walk away.

Recommended: No

The customers that are renting storage leave trash in front of the storage and know one cleans up. I have been renting for almost one week and the trash is still there. Also I don't like the fact that I have seen people fixing cars inside also I have seen a man try to fix tv's and he leaves them outside his storage. That makes this place look very dirty and messy with No rules.

Recommended: No

good customer service

Recommended: Yes

Great promotional price!

Rented this unit with a "first month's free" promotion. However, you still pay a $22 processing fee and once you get there, they charge an additional $10 for insurance which they said is mandatory. Besides that, great price overall. I only needed it for one month, so I scored. Oh, plus they let you use their moving truck for free to move your stuff in. They just need $100 deposit and you get it right back when you return the truck :-) Pretty cool bonus!

Recommended: Yes

Well worth my time and money.

Recommended: Yes

Recommended: Yes

Recommended: Yes

overall everything went great until when I was leaving at the gate the stand were to put in your code wasn't safe at all it ended up falling and scratching my car.

Recommended: Yes