Lisa
Dec 21, 2023
Didn’t get what I bargained for.
I rented a 10x10 temperature controlled unit. It didn’t feel heated when our items were moved into the unit. Lights and electricity didn’t work. The next night I went back to the unit to check the temperature, lighting, and electricity… it felt as cold as the outside when I opened the door and the lights and electricity still didn’t work. The next day I called the office to let them know. The person at the office said that the heating and cooling system would be checked that day however the lights and electrical may or may not work and will not be fixed because the company is going to do remodeling at the facilities. The unit still doesn’t feel like it’s temperature controlled. In my opinion I’m not getting what I’m paying for.
Recommended: No
Angela
Feb 05, 2023
Registerd on line , Mgmt was so helpful to getting us our storage unit.
Registerd on line , had a few mishaps with the selection of storage units, Even tho this was done after hours the MGR came to the storage ficility to help with getting us in the correct unit. He was very friendly and helpful. I apprecate his efforts to help us sort out the issue so we could move our loaded truck into the storage unit.
Recommended: Yes
Kristina
Jan 28, 2023
A bit of a mess
There was a hole in one wall, and one of the light fixtures was hanging out of the ceiling with its wires exposed. The rest wasn't bad and I had an easy time moving in everything needed, The workers are really nice and we're of great help.
Recommended: No
Megan
Jan 09, 2023
It’s quick, affordable, and easy!
This place looks a little sketchy but if you in a bind and need somewhere to put your stuff it’s awesome. It’s also super affordable compared to other places.
Recommended: Yes
Jennifer Kurth
Aug 24, 2022
Excellent customer service
We had to move at the last minute and had some issues renting a moving truck.So I kept changing the date to move into the storage locker. We finally moved everything today .
The customer service was above and beyond when I walked in to pay for the storage locker . Things went smoothly and we had no issues .
The storage locker itself didn't have any musty or smelly orders to it and was clean .
I really appreciate the fact that they worked with us and weren't annoyed that I kept changing the date on them.
As much as I was satisfied with everything I hope we don't have to use them again .
I'll definitely recommend them to friends that may need a storage facility though.
Recommended: Yes
Frances Hogsten
Jul 18, 2022
Overall good. Too soon to tell
Overall good experience. Pricing a bit higher than expected. Too soon to tell on other areas
Recommended: Yes
Sandra Simmons
Mar 12, 2021
Yes friendly and quick service
The only issue is the light doesn't work
Recommended: Yes
Tonya Combs
Mar 05, 2021
Great Customer Service
The employees make this place the hidden Gem that it is!!! They were super helpful, very funnnhmmkind fellas. Good customer service, and very knowledgeable about units. Good people here!
Recommended: Yes
Paul Zinda
Nov 16, 2019
Clean, secure, professional - excellent customer service.
SpareFoot made finding these guys super easy, and I appreciated the on-line reservation feature. Staff were friendly, professional, and accommodating. They get bonus points for honoring our military with a discount. Additional bonus points for providing a free small box truck to aid in moving in. Facility is very clean, in a quiet/safe neighborhood, and plenty of visible cameras.
Recommended: Yes
Jordan
Oct 08, 2019
A delight
I went in about a half hour before I went to work. Since I booked online the man working the desk was able to get me in and out of the office as quickly as possible.
Recommended: Yes
Donna G
Sep 05, 2018
The service was outstanding!!!
The service was outstanding and the customer service representative was awesome and very helpful with me choosing the right unit for my things. Moved in the same day and over all I felt safe on the premises. I would definitely recommend this facility to a friend
Recommended: Yes
L. Clardy
Jun 05, 2018
Custom service
Customer service was great. Paperwork was explain with professionalism. Very please with the space and location.
Recommended: Yes
Stephanie
Apr 09, 2018
Well-run facility, front office opens at 10 am on Saturdays, great bakery next door!
The area is clean, secure, and well-lit, the keypad at the gate is easy to use. There was a good selection of packing and moving supplies available for purchase: they bought back unused items. The customer service at the national call center and at the local facility was excellent. I wish I had noted that the front office was closed till 10 am on Saturdays: I could have taken care of the paperwork the day before and spared my moving crew a 20 minute wait. The doughnut place next door was a great bonus! Being far away from my possessions could make me uneasy; Storage Mart gives me peace of mind.
Recommended: Yes
Brittney
Aug 14, 2017
Customer service = 100%
I recommended this facility to all of my friends and family!
Recommended: Yes
Brittney
Aug 12, 2017
Robin was amazing!
Pricing was awesome. The entire process was quick and easy. Customer service was the best part of the experience :)
Recommended: Yes
楔慮
Apr 30, 2017
Great Storage
Storage Mart made moving my daughter's college items into storage so easy. Thanks to Rhondia who made sign up and the whole process very efficient.
Recommended: Yes
Gary and Philip
Sep 21, 2016
Great service
Great service fast and friendly staff
Recommended: Yes
William
Jun 08, 2016
unparalleled service, pristine facilities, fair price
I was very pleased with my experience. The staff was friendly, the price was very fair, the facility was very clean and secure.
Recommended: Yes
Jazzmine
Apr 21, 2016
Great storage! Great price!
Awesome customer service. Very quick and friendly!
Recommended: Yes
Kayla
Apr 01, 2016
Great!
Very well kept property, very secured as well. All around just great!
Recommended: Yes
Abi
Mar 26, 2016
Loved the woman who checked us in. She definatly made the whole experience better. You all should make sure to keep her around.
Recommended: Yes
Katisha
Feb 28, 2016
Great
The lady was nice, i moved in at night but I still felt safe
Recommended: Yes
shane
Oct 25, 2015
great place to store your extra stuff
Storage Mart is a place looks after you and your stuff
Recommended: Yes
Barry
Sep 03, 2015
Talked to girls, got unit, put stuff in it. Life is better now
Recommended: Yes
啊奄
Apr 18, 2015
I have used them before years ago
GREAT REASONABLE STORAGE UNIT COMPANY, CLEAN, FRIENDLY, CONVENIENT,
Recommended: Yes
Gunther
Jun 22, 2014
Clean, Easy, and Secure
We haven't had any problems - it's been a very easy experience so far!
Recommended: Yes
A
May 06, 2014
Nice but expensive
Recommended: Yes
Brett Vaughn
Apr 03, 2014
.Don't Mess with the REST always Rent from the BEST
By far this is the best storage I have ever used the Manager has the best customer service I have ever gotten from a storage place.I would not rent anywhere else in Lexington butt this place.
Recommended: Yes
Kelly Marteney
Mar 24, 2014
Exactly what I needed
The unit was just as advertised. The staff was exceptionally friendly and helpful.
Recommended: Yes
Robert
Jan 22, 2014
Has been exceptionally good experience at a time when life had thrown me off balance.
Recommended: Yes
Kaye
Dec 31, 2013
Great so far!
Recommended: Yes
torri
Dec 05, 2013
Recommended: Yes
