Aug 29, 2020
Amazing customer service and smiles
Went in looking for the best deals in town. And after 7 different places I called nothing in my price range we had looked online for days and everything affordable was to far. They gave me answers and helped me save so much more than I thought anyone would be able to. Thank u public storage for helping my family save so much during this covid-19 pandemic
Jul 13, 2020
Great customer service. Clean facility.
Jul 08, 2020
I had an easy move in experience
I had an easy move in experience. I do think that the move in for 1.00 was disclosed and let people know about the lock fee and the expensive renters insurance.
Apr 20, 2020
Great Customer Service
Great Customer Service,great low price.
Apr 06, 2020
Followed all safety concerns in this...
Followed all safety concerns in this time and great customer service
Apr 01, 2020
Quick and easy! The staff were very friendly!
Mar 02, 2020
You will have to pay pay to insure your unit
Overall I'm pleased with my experience. However, it would be nice if the fact that every unit needs to be insured which adds an additional $15 to the total monthly cost of renting a unit. There was a lady getting a new unit at the same time that I was there and she had no idea. She was incredibly upset about it and began berating the employees there because the total wasn't what she had initially been told. There was nothing the employees could do to solve this as it's part of the company's requirement to rent a unit but if Public Storage was more upfront about that information, it would prevent similar situations in the future.
Feb 07, 2020
Clean, Noce and Safe
Very clean place, nice crew to support.
Had an impression that is pretty safe.
Jan 19, 2020
Here's why I like Self Storage
Easy access, secure, clean. Associates are extremely helpful! I like it.
Oct 29, 2019
Oct 18, 2019
My experience with you all was the...
My experience with you all was the young lady Deborah really had knowledge of what she was talkin about she made my visit very pleasant very joyful and a very upbeat person thanks
Jun 26, 2019
Bryce did excellent
Bryce did excellent
Jun 24, 2019
Very happy with my expierence so far
I have only just moved into my 10'x5' Public Storage Space, so I do not have long term experience. That said, The Public Storage team did a great job getting me setup and making sure I knew what I needed, and how to use the facilities. I originally came in to look at a 5'x5' and 5'x10', but the team had no problem walking me around to see the different options. Ultimately I chose the 10'x5' for the larger door entrance.
Jun 12, 2019
all went well until I tried to enter...
all went well until I tried to enter the building from the back entrance on Thursday, June 6, at 7:45. The elevator wouldn't work and no one answered or responded to my call or message. When I arrived the next day at approximately the same time, found the elevator repair man there. Was told I needed to use the front door. I didn't see any message noting to use the front elevator. being a new user, I wasn't aware that the front entrance was an option.
May 13, 2019
i just started using them but the...
i just started using them but the facility was very clean, the staff was super friendly and explained everything clearly. they take the time to answer any questions you may have
May 06, 2019
The property in perfect state of...
The property in perfect state of repair, neat and clean at all times. The personnel is professional, attentive, caring, and diligent. The whole experience is of a smooth ride. If I had any suggestions it would be to have more carts available., there are times that all of them are in use for very long periods of time.
Mar 25, 2019
Mar 19, 2019
Fantastic! Staff recognized us when we came back in, were very knowledgeable and helpful. The units we got did have paint or something dripped all down the sides, but it didn't affect our desire to use the units. Absolutely love that there are bathrooms and that codes are specific to the areas your units are in. Location is great to. We do inventory 1-2 times a year and are in our unit for days, so bathrooms and vicinity to food are both major pluses for us.
Sep 05, 2018
The only thing I do not like is the...
The only thing I do not like is the fact that I have a unit and wanted to get a second on advertised price. Let me reserve and everything. Go to get set up. Boom sorry, we can not do that at the special price. So now I will rent fir 2 months with the 2nd on notice that I will be moving my items out. Thanks for not helping! Just wanted to start sorting my stuff out!
Jul 20, 2018
Fee for Lock
Lock should be complimentary with the rental storage. Its absurd to charge renters $21.49 for a lock.
Jun 08, 2018
Would recommend to use this facility!
Great, Clean, friendly, thoroughly explained everything, and easy to reach!
May 11, 2018
Dude who helped me out really knows his...
Dude who helped me out really knows his storage units. Help yourselves by helping this guy become a property manager.
Apr 24, 2018
Comfortable and helpful staff
Comfortable and helpful staff
Apr 19, 2018
Great experience, Courtney was fantastic! Safe, clean and convenient.
Mar 07, 2018
Had a really great experience with...
Had a really great experience with Morgan and the Lewisville location. She really tool care of us and knew her stuff. Very knowledgeable and customer service friendly.
Jul 28, 2017
Great service so far but the thought of being locked In......
I like just about every thing but the time we can come in and out of the gates. It would be nice to have unlimited access and not get locked out or IN due to time restrictions.
Jul 08, 2017
Vicki was very friendly, professional and knowledgeable. The property itself is clean and secure. I would recommend this facility for any of your moving or storage needs.
Jul 08, 2017
Great service! Yesenia was a great help and super friendly. I'll definitely do all my business with this Public Storage.
Jun 07, 2017
Vicki and Yesenia are AMAZING! They were very helpful with my move-out! I definitely recommend this facility! Thanks ladies!
May 26, 2017
Very friendly and welcoming. Nice clean facility with climate control and elevator access. Very quick process moving in and awesome summer specials ! Yesenia did awesome job helping us :D
May 25, 2017
secure, controlled environment, courteous staff
We had a great experience in getting our reservations for our unit. We like the cleanliness of the facility, the security, and the staff was knowledgeable about how everything worked. "Renter's insurance" is required, and if you can get it through your rental insurance or homeowner's insurance, it is a lot cheaper than Public Storage rate. But the rate for the unit was very reasonable, and I'm sure our stuff will be protected while stored there.
May 24, 2017
I cannot recall the name of the individual who showed me the unit and checked me in. She made the experience wonderful. Very kind and thorough. Always smiling. Could not have been better!!
May 04, 2017
very easy to rent and access
May 02, 2017
Super friendly staff!
Super friendly staff!! Clean place
Apr 08, 2017
Excellent service! Nice, clean facility with great security! Hyanethia was knowledgeable, fast and friendly. She took care of all of my needs, and she was very patient with me. I appreciated her help, and it ultimately made me decide to store my things here. The introductory price was awesome as well!
Mar 01, 2017
Service with a smile.
Renting a unit was easy and pleasant. On inspection of the unit, it contained dead pest (crickets). I asked if the unit could be cleaned out, Yesenia stated that she would clean it out when I came back the next day. I came back and another person was there. I told her about Yesenia helping me and stated she would sweep out my unit. The other agent stated that Yesenia left for the day but that she would call her to sweep out my unit. Yesenia came back and the other person was the one who swept my unit. I was glad that the unit was swept, but not to just take care of it was strange.
Feb 22, 2017
getting a storage unit
It was fast and quick. Girl that helped us was very friendly. Price was right too. very clean.
Feb 21, 2017
Convenient Storage Rental
Reserved online, got a call confirming move-in date, showed up that day, and signed the lease. Everyone was friendly and helpful, needing insurance was the only surprise, and I may have overlooked that in the booking process.
Nov 29, 2016
Staff was helpful and unit is easy accessible
Nov 23, 2016
Great, new, clean facility.
With the current rates available, this new facility is definitely worth looking at. I was able to get a 10x15 unit for less than the 10x10 unit I almost reserved at another location. The staff is very friendly, and everything is clean. There are plenty of carts available, although I had to swipe one from the other side of the building a few times. I am very happy with my experience at this facility and would recommend it to anyone needing storage in the area.
Debra A Smith
Nov 17, 2016
Quicker than you can hit send!
Around 4pm, on a Saturday, I had just hit 'send' (or the rendition of) and went on to fill out more info to bypass doing it when I got there. However, like I said, just hit 'send' and my phone rang. It was Vickie from Public Storage. She wanted to make sure I knew, that if I wanted to 'check' in that day, I had to be there by 4:30. The experience just got better from there...Vickie walked me through the facility, made sure I knew how to get to the storage unit PLUS made sure I knew how to lock and unlock the unit. In 54 years of life, I have never had to rent a storage unit. Vickie was wonderful, even followed up a few days later. Now, Vicki didn't know my husband died just over a year ago or I chose to move off 8 acres with a 2000 sq ft barn that was used to save more than we should have. In a world where people need to give a sob story for better help (not always), Vicki knew none of this and simply treated me with respect. Thank you
Sep 28, 2016
So far, so good.
Facility is clean; it's easy to access my storage space. I was able to get the online price, which is a plus. I'm hoping that the price doesn't go up too high for rental fees, however. Also, the first month free is really not free when you add the cost of the lock, insurance, and one time administrative fee. It actually ended up being higher for the first month than if I had just payed the monthly rate with those additional charges.
Sep 21, 2016
They were efficient and friendly. They ensured that everything was working as necessary before leaving the facility. They've also been thorough with follow ups to make sure I'm satisfied and don't need anything.
Sep 21, 2016
Aug 16, 2016
The experience from the beginning to the end was wonderful! The staff was very helpful and the facility is clean and spacious!