Tori
Jul 27, 2020
Amazing!
The staff was very friendly and throughout, explained the whole process and all the expectations. Very easy to deal with, would definitely recommend!
Recommended: Yes
Gary Meredith
May 25, 2020
Hidden fees
Nice new facility, did everything online that was nice, I really wish all the fees had been disclosed up front like the forced renters insurance (really made me angry) cost of specialty lock. So expect added fees which increase move in and monthly expense. Other wise Staff is great And is good location for me.
Recommended: Yes
James
May 09, 2020
Awesome!
The place is very clean and the lady was outstanding help!
Recommended: Yes
James Johnson
Feb 29, 2020
Corporate and local team not aligned
The local team loves to explain policy and is very good at eliminating the human element from customer service. The customer service team that helps over the phone with the corporate side is very positive, which leaves us scratching our heads about what this company really stands for. They charged us $250+/month for a 10x20 and we found another in the same area for $95/month. We were more than happy to move our stuff.
Recommended: No
Jordan
Sep 17, 2019
Great customer service
Was done really quick. The store manager was really nice and helpful.
Recommended: Yes
April
Sep 13, 2019
Clean and Safe
I chose this storage facility because it was close to home and had climate controlled rooms. It is very clean and I feel satisfied with the safety of the location. I really appreciate the full-access to the elevators and the dollies that they provide. It makes moving super easy! Debbie helped us get our unit and she was awesome. Great customer service. The prices could be a bit better, but they aren't bad. You do have to purchase a lock from them and pay for first month insurance. Not a big fan of that, but oh well. I would use this facility again in the future.
Recommended: Yes
George
Jul 15, 2019
High Buck - but you get what you pay for
Smooth 8 foot tall tin walls, no hooks for ropes to stabilize tall piles of totes. No lights in the unit but good lighting in the hallway. Bring a miner's cap with headlights to see behind contents. No electrical outlets anywhere, bring battery powered tools to assemble racks, etc.. No water anywhere, byob. No site maps or guide signs, cubicle sequencing is not intuitive-make your own map. Uses 21st century cylinder locks, no hasps for old fashioned padlocks.
But, elevators are a big plus and the climate control is for real. The place is cleaner than some apartments I've rented-particularly in Texas. No prominent signage, this place is on the chopped-off stump of Gordon east of Main. I-15 blocks access for the east on Gordon. .
Recommended: Yes
Rodney
Jul 15, 2019
Highly recommend this storage facility!
Clean units, easy access and a friendly manager to set up your account!
Recommended: Yes
Elaine Smith
Jul 15, 2019
Very helpful staff, clean facility, climate controlled
I am glad that I picked CubeSmart. The staff was very helpful. I needed a climate controlled place as my household goods will be in storage a few months. It was easy for the movers to get things in, even on the third floor. It did take a little more time to get things up to the third floor, but for me it was worth it. There are several carts just inside the door to help in moving items to the unit. The units are tall as well and we could stack things high. That ended up being a big plus!
Recommended: Yes
Regan
Jun 27, 2019
Easy and helpful
The staff were friendly and helpful. They were thorough in giving us the information we needed but didn't take too long. The facility was clean and easy to access.
Recommended: Yes
Steven
Jun 26, 2019
Everything was amazing about this place, except maybe the elevator lol
I've no complaints about this place at all. Everything was convenient and it just worked out better than we expected.
Recommended: Yes
Braydon/ Liz
May 20, 2019
Very nice and secure.
I was a little nervous on how I would feel about taking our household items inside a building to store instead of just drive up storage. It sounded like a bunch more work. But after we took a few things in, I think I like it more. It feels more secure not only to theft, but to bugs and rodents. It was very easy to reserve a unit, very fast too. They have large elevators to take you to the different floors so you don't have to carry thing up and down the stairs. They also had carts you could use while at the unit, loved that. It made it so much easier once we got our boxes out of the car. We could 2 large boxes and a medium box on one cart. We didn't stack any but I'm sure you could. So far very pleased with this cubesmart. We have rented one in murry, and weren't very happy with the landlord calling the police Everytime we came to the unit, even when we had our password.
Recommended: Yes
dawn
May 06, 2019
Great Place!
I had a very awesome experience here. The lady who help me was OUTSTANDING! Made sure all my needs where taking care off and mad sure I was happy with what I was getting. Great service, great prices and I feel that my stuff is secure.
Recommended: Yes
Mitchel Nelson
Apr 25, 2019
Very helpful
It was a busy day for them so it did take a bit longer than expected, but the customer service was phenomenal so I didn't mind at all. The facility itself was fantastic and had everything I was looking for.
Recommended: Yes
Susan
Apr 03, 2019
We are pleased with our choice.
We had a great experience except I wish they had more carts available for the busy day we moved in on . It was still a nice place.
Recommended: Yes
George
Feb 25, 2019
Very Friendly Staff. Nice new facility.
Great place. Very friendly staff. Nice and clean.
Recommended: Yes
Kyra
Feb 02, 2019
Clean place, friendly staff
Iâm surprised that this place isnât more popular. Iâve never had to get my own separate storage before, so I was openly nervous. Gina showed me my space, and explained everything from hours of operation, and even how I could best fit my items in the space. Reggi (I hope I spelled that right) was friendly and efficient when my site code wasnât working and got it fixed quickly. All in all, a good place to store your goods with a great staff to help you with anything you need.
Recommended: Yes
Ashley
Dec 17, 2018
Great place and great pricing!
They were great when I came to rent a storage unit. Very easy and fast. Also it's nice to see a professional environment compared to most other storage unit facilities.
Recommended: Yes
Annamaria
Nov 25, 2018
Excellent facility
Staff were friendly and patient. The facility is well maintained and clean. I feel so safe leaving my things there.
Recommended: Yes
Shaye
Nov 21, 2018
Amazing
Reggie helped me. She was knowledgeable and helpful, and so kind!
Recommended: Yes
Jon
Nov 08, 2018
Pricing
Was a little taken back by the admin fees and $12 for lock?! Seems steep to me and could be less.
Recommended: Yes
Sterling
Sep 19, 2018
Excellent
The process of getting the unit was very easy. The manager there was very friendly and personable. She explained everything very well so that it was easy to understand.
Recommended: Yes
Ron Ashmore
Aug 10, 2018
I needed a climate controlled unit large enough for my belongings and found CubeSmart perfect.
The staff here is very courteous and helpful. The facility is modern and has excellent security. Clean facility with adequate size halls for moving large objects like couches. I'm very happy I rented here! I feel my belonging are well protected.
Recommended: Yes
Sara Lisonbee
Aug 05, 2018
Absolutely fantastic facility!
The staff is incredibly friendly, quick paperwork, and was given the keys to my unit in less the 15 minutes!
Recommended: Yes
David
Jun 16, 2018
Great facility
A clean interior, secure, climate controlled units at a reasonable price. Also, the manager (Kara) has been great to work with.
Recommended: Yes
Delsi
May 02, 2018
Great place
Awesome place! Had construction at the time but still impressed.
Recommended: Yes
Robyn
Apr 04, 2018
Awesome place
I was in need of a storage right away.. went and spoke to Mrs Guzman she was very nice and she assisted me in a timely manner and would definitely refer to all my family and friends.
Recommended: Yes
