Nov 01, 2021
Great customer service
Price for size is great and the access hours are perfect for my work hours.
Jan 19, 2021
Amazing customer service and very clean facility
Feb 01, 2019
Going thru process of move, more to be revealed, so far so good!
Just, started the move in process, more will be revealed, so far a pleasant experience!
Jan 09, 2019
Katja was fantastic in her presentation and customer service.
Clean and Accessible. Well Light
Oct 28, 2018
My first experience with self storage.
Iâve never had a need to use a self storage Facility. I decided to use Self Storage to see what was available near me. I was able to easily use their site to narrow down my selection. The sales associate who called me was very knowledgeable and talked me through the ends and outs. I then visited the facility I chose. It was clean and affordable. Again, the sales associate was very helpful explained every detail. I am happy with my new storage unit and the entire process was painless.
Aug 16, 2017
Majority of people work during the day and want to move in the evening time
This place is great, but the reason for my 3 stars, and a the only reason... this place does not provide moving carts after the office closes. The office closes at 6pm. Majority of people work during the day and want to move in the evening time, ESPECIALLY IN THIS LAS VEGAS SUMMER HEAT!!!!! But this places excuse for not having moving carts available after hours, "people tend to steal our carts"... are you kidding me? That's like a restaurant saying, "we know you need forks to eat, but since people might steal them, your SOL.." You're a storage facility. You should be providing moving carts.
Aug 14, 2017
Great find and it's close to home. Awesome customer service as well.
Woohoo!! So glad I found this place! Clean, friendly, secure.
Apr 26, 2016
The staff is friendly and professional. It was a quick process with no hassle.
Feb 20, 2016
So far so good
Only one thing , they have one dolly... That's my only complaint, each time we go there somebody is using the dolly.. They should have at least 2 or more..
Feb 01, 2016
Very good customer service
They're on top of everything, make the moving so smooth
Jan 26, 2016
I was in an out an had great customer service
Storage are clean and well secure
Dec 20, 2015
Best in service, best in price, & very clean!!!!
I would definitely recommend Life Storage to my family & friends... Fantastic!!!
Aug 22, 2015
I am glad my sister took me to this one. Clean and the temperature control unit and hallway was perfect.
This storage place has a great location, very nice, clean and friendly staff. I rented a 10X15 and cost $150 and I think this is too pricy than competitor. I am glad they give discount for 3 months. Overall I loved it and easy access.
Aug 04, 2015
they really need to emphasize that you cannot be IN the facility after 11pm or you will be locked in FOR GOOD. People are under the impression that you can get out, but not in after 11pm. NOT THE CASE. we were locked in the there was NO EMERGENCY number and NO ONE answered. it was pure hell b/c they have to have some type of emergency 24 hour number to call and contact someone or the lazy person at the desk could have REALLY drilled it into the residents brain that this is an absolute must to be out by 11pm sharp.
Jul 30, 2015
Good customer service, price is good; however, I think there is room for improvement as well as not liking having to buy insurance from them.
Jul 28, 2015
area not clean
Storage area not clean had problems with front gate
Jul 09, 2015
Great online move-in special
Entrance gate is open all day, so there is no control over who is entering the facility. The climate controlled building was very warm inside. I was told the air conditioner was blowing only on one side of the building...not my side, obviously. I wish this information had been shared as I was filling out the rental contract. During move in, I decided to keep the unit through the 3-month move-in special period. If the A/C issue is not resolved by then, I will change units or move to another facility.
Jul 04, 2015
Jul 01, 2015
pricing is very convenient and customer service is very friendly.
I like how they security system works. If they close at a certain time and u are inside the gate, it will not open at all so either you will have to jump or sleep in your car. That makes me feel safe about my storage if someone were to get into it and will not be able to get out. They also have cheap supplies to buy from. When I was renting a storage at uhaul before lifestorage, I noticed that they had very expensive supplies even the smallest things like a box or tape. Most of all the options for making a payment caught my attention, there's 3 options not just 1. Life storage is the storage for me.
Jun 03, 2015
everything went smoothly, thank you!
Jun 01, 2015
glad i chose Life Storage!
I really lime the double door access!
Apr 29, 2015
Looks like a great storage unit
Mar 26, 2015
Nov 25, 2014
this place is perfect!
I love this place its very clean to keep my stuff. Its such a great affordable price and the customer service there is amazing they will help you with. What ever it is you need. Thanks
Nov 13, 2014
I am very pleased with my experience, the staff was very helpful and pleasant to deal with , I have no complaints
Oct 21, 2014
very professional & helpful
Oct 15, 2014
The price online and the price offer by employee onsite of LifeStorage of Spring Valley was different. Online price was $25.00 w/ no mention of 50% off for the 1st 3mo. Rebate of first months rent. When the employee onsite offered 50% off the 1st 3mo., I didn't realize the $25 was the 50% off price. Online there was no mention of mandatory customer protection insurance or disc lock purchase. The customer should have the option to decline insurance if he/she feels the property they own is less than the minimum of $3000 customer protection insurance and bring their own lock. When this option is available please notify. This will help my budget.
On my second visit to my unit I realized the disc lock I was sold came w/ a spare key that did not work. I mention this fact to the employee, Ashley, onsite to get my lock exchanged. I was annoyed, the lack of authority, she had to exchange the lock that day and write a report about the incident. She took four days to get authority from the owner to simple exchange a unsatisfactory lock to one that works. Everybodys time and fuel is expensive. Now I need to schedule time out of my busy life and resources to go exchange a faulty lock. We all would have saved time and expense, if she just had exchange the faulty lock with a working lock and written a report of the incident when it happened. Please train your employees to value their customers time and give them the authority to make sound judgment and write a report to explain their decisions.
The individual units can use more light. The only source of light runs along the walkway. There is no outlet to plug in a light or over head lights in the units.
So far the area near my unit is kept very neat and clean. Thank you.
Sep 26, 2014
Excellent Storage Facility with Great Price.
Very Clean and Modern Facility, Lowest Price in Area, Very Helpful and Friendly Staff.
Sep 15, 2014
Ashley Green showed me the unit,help me with my paper work, explained every thing I needed to know,she was also very nice young lady
Sep 04, 2014
Staff was helpful and great at move in. They had a great promotion going on for the unit and I am happy with the experience.
Sep 03, 2014
Great experience would recommend facility to purchase an additional flat push cart
Aug 27, 2014
Staff was very nice and helpful. We opted for a different unit and Scott quickly changed everything and signed us the new unit
Aug 05, 2014
Clean, easy, good location. Perhaps a little tricky to find as it's tucked in off the main drag. Made an online reservation and was in a unit in a few hours. Friendly helpful agents and clean facility. There was one fee not disclosed on the web, or at least I didn't see it until going over the rental agreement. That said they've still got about the best competitive rate around and it's only month to month. A recommended spot in my opinion. Thanks Life Storage.
Aug 03, 2014
Very helpfull staff. Patient when we realise we need a larger storage. Very secure, an clean. Great value and they hv specials going on that u don't always know from there website
Jul 19, 2014
Jun 29, 2014
Was further than I wanted but hopefully the $ I save will b worth it...need another csr...
Jun 15, 2014
Customer service was amazing! I received many reminders about when it was time to move in. The store manager was very informative and beyond helpful! She even helped me get a heavy tote off the top of my car! Glad I chose this facility!
May 31, 2014
I called on Memorial Day and got the customer service main offices they took my call quickly and found and reserved me a unit and found me an open facility I immediately drive over spent less than 10 min to fill out paperwork and started to load my new unit great service Patrick R