Trivian Samuels Harridge
Jan 27, 2024
Good customer service, clean and nice environment
It's not bad for the price, easy access love the location, clean and nice
Recommended: Yes
Samantha nickell
Apr 02, 2023
Good place
A little run down with tagging everywhere and dirty but everyone else is great
Recommended: Yes
Ron
Mar 28, 2023
Review Public Storage Facility in Lakewood, Co
The location and climates controlled environment is perfect for things will store in my rented unit. I was surprised that entry doors into the actual hallways to get to my unit were smaller than I expected. Had a hard time getting a couch angles through the door.
Overall, pricing is great, friendly staff and facility is clean.
Recommended: Yes
Sandra McNamara
Jan 16, 2023
Good customer service
Fast convenient nice, showed me property. Only drawback is a door jarred opened that needs to be fixed and need more carts
Recommended: Yes
Xiang
Dec 06, 2022
Good Storage Facility
The check in is pretty quick.
Recommended: Yes
John Gilliland
Nov 22, 2022
Easy to access. Easy to deal with.
The app is what makes public storage. Once you sign up it offers everything you need. Access w/o getting out to enter the key. Easy payments and account stuff.
Recommended: Yes
Dan merryman
Aug 23, 2022
Great service
The place was clean and the attendant was very professional.
Recommended: Yes
Michelle Johnson
Apr 02, 2022
online easy peasy
This place is very well maintained. I made my reservation online and it was ready very quickly with lock already in unit .
Recommended: Yes
Emilio Guerrero
Mar 18, 2022
Very friendly and helpful staff
Staff were extremely welcoming and helpful in setting up unit.
Recommended: Yes
Perry
Feb 28, 2022
Cool place easy set up and move in but they didn’t have carts :(
Pretty Cool. Simple. Easy. Enjoyed the online booking. No carts though, completely not cool, but I made it work.
Recommended: Yes
Veronica
Feb 22, 2022
Great security. Low rates. Customer service is okay.
Great security. Low rates. Customer service is okay
Recommended: Yes
Christopher J jackson
Feb 12, 2022
Fast and easy to get things done.
Everything was wonderful and all needs met
Recommended: Yes
Amy Hedrick
Feb 06, 2022
Disappointing move-in experience, sub-par customer service
On my move-in day, I had a full car load and upon arrival to the facility the elevator was broken, my unit was on the third floor, and there were no carts on-site to use. I had to haul my items up to the third floor, some of which were too heavy I couldn't, so I had to keep them in my car for now. When I spoke to customer service, all they have offered me was a credit for the days the elevator was down, which was $2.64. There should be carts on-site, how are people supposed to move their things into their units? It was not a good move-in experience.
Recommended: No
Brent Tryon
Apr 14, 2021
Great location!
I had a super easy registration and tour. Kendall (sp?) Was awesome. Great customer service and really knowledgeable! He showed me around and gave great suggestions. I barely had to do anything and it went smooth. Due to this, I would recommend your location to friends and family.
Recommended: Yes
Faith
Mar 24, 2021
Easily accessible, clean and friendly person, Sally at the desk.
Was a great size and place to store our daughters’ things as she transitions into her own apartment.
Recommended: Yes
Ryan Newell
May 19, 2020
Great service
Ok so I don't know the lady's name up front. She was a little older then the other one.
My entire experience was great! The lady was very nice very knowledgeable and very happy to help! It was as smooth as you would like anything to go. Glad we chose public storage and this location.
Top notch
Thank you
Recommended: Yes
Trish
Apr 15, 2020
Friendly, appreciate covid19 measures taken. Clean/good lighting. Recommend
Friendly staff, appreciate the measures taken to not spread covid 19. Clean unit, good lighting. Would recommend!
Recommended: Yes
Andrew Long
Apr 11, 2020
Didn't get price I was expecting plus...
Didn't get price I was expecting plus they charge a bit too much for the lock that was required.
Recommended: Yes
Jon R.
Apr 02, 2020
Nice folks, good service!
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Recommended: Yes
Linda Blackwell
Mar 31, 2020
Very nice staff
Very nice staff, very helpful and caring, Billie was a great person to work with. The rate I got is very reasonable.
Recommended: Yes
Erin
Mar 21, 2020
Great!
The facility is clean, easily accessible, and staff is helpful
Recommended: Yes
Keven Blue
Mar 06, 2020
The employees are so nice
The employees are so nice, it's always clean and secure!! Love it
Recommended: Yes
Sarah Duran Keen
Feb 04, 2020
Public Storage
Very professional and helpful!
Recommended: Yes
Mary Gallegos
Dec 31, 2019
I am very pleased for the professional...
I am very pleased for the professional manner and ease in renting our storage space. Vickey was very attentive and it made all the difference In the world. Very happy that we chose Public Storage and put my mind at ease. Thank you
Recommended: Yes
Cass
Dec 18, 2019
Phenomenal experience
I was in Denver to pick up a car I bought from auction and the car ended up not running well enough to drive home. I was frantically trying to figure out how to rent a trailer or find somewhere to park the car for a week or two. A Google search led me to Public Storage. It was 5 PM when I booked my reservation, 540 when I arrived at public storage, just 20 minutes before they closed. I had fully expected staff to be at least a little annoyed with me arriving so close to closing time but I was so pleasantly surprised by how friendly and kind and helpful Billie and Shelly were. They got me in the system quickly, walked me to the parking spot and joked and laughed with me. The whole experience was so pleasant and extremely affordable, and I feel like my car is perfectly safe there. I can’t say enough good about my experience with public storage. They deserve all the stars!
Recommended: Yes
Nona Iobe
Nov 19, 2019
My only complaint was the amount of...
My only complaint was the amount of walking I had to do from the office to the building where the unit was located. Otherwise, I felt the entire experience was very good.
Recommended: Yes
Tak Chau Chan
Oct 25, 2019
Very clean and neat and the staff are...
Very clean and neat and the staff are very helpful!
Recommended: Yes
Damiania Rivera
Jun 14, 2019
Very nice and helpful staff
Very nice and helpful staff. Clean facility, great security system. And great prices.
Recommended: Yes
Donald Sallee
Jun 11, 2019
Quick
Quick, and easy process. Rosemarie was very helpful, and informative.
Recommended: Yes
Michael Page
Apr 30, 2019
Team was very professional from start...
Team was very professional from start to finish.
Recommended: Yes
Robert Atencio
Mar 18, 2019
Good customer service
Good customer service. Good explanation of terms and options. Very friendly. Her name was Carmen in Lakewood, CO
Recommended: Yes
William Macy
Mar 05, 2019
Carmen was very Professional!!!
Carmen was very Professional!!!
Recommended: Yes
Rhiannon Whinery
Jan 23, 2019
Carmen is a very helpful property...
Carmen is a very helpful property manager. She always solves my problems and figures out how to meet my needs.
Recommended: Yes
Kacey Baker
Jan 03, 2019
I dont understand why I had to pay so...
I dont understand why I had to pay so much to move in my storage unit which was on the 27th and then I had to turn around again and pay another $20
Recommended: No
Susan Martin
Jan 03, 2019
Carmen is awesome
Carmen is awesome! Everything was just as stated in my reservation. She showed me the unit and gave good directions for easy getting there by car. She also provided some helpful advise on packing and storing. We will be using the unit at least 18 months so it was valuable advice. My experience was great!
Recommended: Yes
Nate Raia
Dec 11, 2018
Great service
Great service, but the carts are locked.
Recommended: Yes
K Galvez
Nov 15, 2018
Carmen was very helpful and friendly
Carmen was very helpful and friendly. I wasn't sure how big a storage room I should get, she picked out the perfect size of room. The facility is well maintained and easy to access.
Recommended: Yes
Ira
Oct 30, 2018
Easy and just what I needed
Easy from beginning to end with no surprises and a great move in deal.
Recommended: Yes
Jacob Blancher
Oct 11, 2018
The folks there were extremely nice and...
The folks there were extremely nice and helpful. Being as I just moved here they were very free in giving advice for the area. I will definately be recommending them to others.
Recommended: Yes
Jean Ausenbaugh
Sep 21, 2018
Very helpful
Very helpful . I was told I could get keys made elsewhere. So far no luck.
Recommended: Yes
David Bloom
Sep 04, 2018
Unable to access my spot when needed...
Unable to access my spot when needed due to improperly parked vehicles blocking my ability to maneuver. Additionally, my fiancé was able to move around unchallenged, after being asked if she had a rental by an employee and stated she did not. The access hours are also not adequate, they need to be extended or preferably 24/7.
Recommended: No
Meri Daley
Aug 31, 2018
Like the facility and the personnel in...
Like the facility and the personnel in the office. It is clean and secure.
Recommended: Yes
Lauren Robertson
Aug 06, 2018
Just wondering why the cart get locked...
Just wondering why the cart get locked up and we can't use them
Recommended: Yes
James Mclees
Jul 29, 2018
Great staff.
Great staff.
Recommended: Yes
David Rogers
Jul 17, 2018
Excellent customer service !!!
Everyone has been very helpful and extremely nice every time we come in. I can not thank Carmen and her staff enough. We had several variables in our plans over the last 2 months and Public Storage was always s there to help with whatever problem came our way. The facility is clean and secure so you don't have to worry about your belongings.
Recommended: Yes
TheDon
Jul 12, 2018
Easy set up and friendly staff
Great - Easy to make a reservation and friendly staff! I wish I could access my storage 24/7, but I can certainly work with the hours.
Recommended: Yes
Mink D.
Apr 14, 2018
Great Union Blvd Team!!
The service representatives at305 S Union Blvd, Lakewood, Colorado did an excellent job being patient with me, showing me around, and offering me an affordable price. Great job; great teamwork! God bless, Mink
Recommended: Yes
Jeffrey Johans
Feb 27, 2018
Lilly was awesome!!!
Lilly was awesome!!!
Recommended: Yes
Scott Gorman
Feb 16, 2018
Great location and the facilities are...
Great location and the facilities are very clean. It would be nice if they supplied better dollies to transport stuff to the locker location.
Recommended: Yes
Tiffany Weeks
Sep 08, 2017
Front office staff is wonderful!
Front office staff is wonderful!! I set up an online reservation for what I thought was a 10x20 storage unit when in fact I reserved a parking space in that size. Carmen called me within minutes to confirm my reservation and once we discovered I requested the wrong unit she corrected it for me quickly, explained the different specials that were running on storage units and helped me choose the right size for our needs. Carmen continued her excellent customer service when we came in the next morning to see our unit and complete our reservation. I couldn't ask for a better way to start a business relationship with a company. I will definitely recommend Public Storage to anyone who has storage needs.
Recommended: Yes
Thomas Daley
Jul 20, 2017
Door on building broken for weeks
Door on building broken for weeks, gate jams sometimes, I oiled it to help. good location, good prices, good facilities
Recommended: Yes
Jen Marchand
Jun 27, 2017
The staff here is fantastic!! I had been referred back and forth to multiple PS locations and each one I arrived at did not meet the requirements I had asked for. Finally, I met with Katie at the South Union location and she exceeded expectations for customer support. She let me vent and got me into a unit that fit ALL of my specifications within a few minutes (and she had a smile the whole time). Thanks again, Katie!
Recommended: Yes
Cher Tufly
Jun 14, 2017
Carmen always is helpful and takes care of my questions patiently and professionally. Occasionally my code gets funky and she quickly fixes whatever the system did to it and all is good. I have been storing here for over 8 years and never had a problem. Carmen is just the best and has her employees treating me with the same dignity she does.
Recommended: Yes
Sarah Thorstenson
Apr 14, 2017
I checked in yesterday for our 10x10 unit. I had a 5:00 pm appointment, but was about 20 minutes late due to traffic. Katie, who helped check me in, did an incredible job being professional, kind, and funny. She took the time to physically walk with me to the unit, show me around, explain different products we could purchase for our move, and made it all so easy. I was able to enter the unit early this morning to move in more items - the gate code made me feel safe being in the area by myself. Thank you for a great first storage experience, and thank you Katie, for making check-in such a breeze!
Recommended: Yes
Morgan Robinson
Mar 25, 2017
Everyone here is so friendly and helpful!!! I had never gotten a storage unit before and they made the process unbelievably quick and painless!!! I would recommend using this location to anybody! A special shout-out to Billie for being so sweet and helpful during my initial setup! And another shout-out to Makayla for making my transfer to a smaller unit so easy!
Recommended: Yes
Amanda Barry
Feb 22, 2017
Friendly, simple, and economical
Without asking, the property manager offered suggestions for making the unit more cost effective, and provided tips to help protect my things, as well as tips to make the move much easier. For the unit, they were the cheapest around. Plus, the whole property seemed clean, safe, and well-maintained.
Recommended: Yes
Roger W. Oran
Feb 15, 2017
Recommended
Good prices. Easy to work with.
Recommended: Yes
Mark Perez
Jan 11, 2017
Friendly helpful employees
People remember who you are and give their professional opinions
Recommended: Yes
Kathleen Reynolds
Jan 04, 2017
Good but too expensive
There was plenty of spaces, the receptionist was very nice and worked very hard to get me what I needed. She did. But I have to say that U-Haul storage is very expensive. The only reason I picked U-Haul is because it was close to my house. Please drop your prices so I can stay longer. Right now I feel pressured to get my stuff out.
Recommended: Yes
Jacqueline Gamble
Dec 13, 2016
My public storage experience.
All personnel was polite and courteous and explained the public storage process thoroughly.
Recommended: Yes
Anonymous customer
Nov 09, 2016
Easy leasing and move-in
The staff at the storage facility in Lakewood, Colorado, was friendly and helpful (especially Lu!), and the leasing and move-in process quick and easy. The facility itself is relatively new and well-lighted, is surrounded by a daunting fence, and feels safe and secure. I have no second thoughts about spending the money to rent the unit.
Recommended: Yes
Shauna
Nov 03, 2016
Excellent
Clean, good area and awesome staff!
Recommended: Yes
Phillip Firmin
Oct 19, 2016
storage unit
Very nice, friendly and helpful.
Recommended: Yes
Amy
Jul 20, 2016
Great service
Had no problems moving in and the staff has always been great.
Recommended: Yes
DCB
Apr 20, 2016
Two Problems
It is frustrating that I have to get out of my vehicle to enter the pass code on the gate and that I cannot get access to carts after 6 p.m. Otherwise, service was great.
Recommended: Yes
Robert Bob
Jan 06, 2016
Initially OK, but Cart/dollies unavailable
At first, when renting unit, everything looked like it should. As I began moving in storables, there frequently was no available wheeled transport from vehicle to unit. I was told that some renters gave id card to get key to carts and never returned the key. There were plenty of carts, but no keys to unlock them. I volunteered to snip the locks and let them start over with keys, and was told "Absolutely not; >>??<
Recommended: Yes
Tunga Nyanrag
Nov 10, 2015
THANK S
GREAT SERVICE, FRIENDLY STAFF, FAST SERVICE, VERY PATIENT
Recommended: Yes
Kinue Langhofer
Oct 27, 2015
Very organized and clean.
Excellent staff and facility.......
Recommended: Yes
Cynthia Richter
Aug 13, 2015
Very relaxing and friendly helpful
Karma was very friendly and explained everything perfectly. She is someone you want to keep on the staff!!! The person with her was great to. It was a great experience all around for what I was going through. Cindy richter
Recommended: Yes
Stacey Wright
Apr 06, 2015
Very helpful,knowledgable and courteous
extremely helpful and friendly
Recommended: Yes
Brian Anderson
Apr 02, 2015
customer service
I don't know the gentleman's name that handled my account but he was of the upmostcourteous and professional thumbs up
Recommended: Yes
Judy Phares
Dec 16, 2014
Public Storage, for years, has always had a five star rating!
I am impressed how organized and friendly everyone is, at making the experience go smooth!!!
Recommended: Yes
Sharon Pfeiffer
Aug 12, 2014
I've Paid More For Less!
I have been using storage facilities for many years. Having lived in 5 different states, a storage unit was always a must. One was very little but cost more than a larger one did. Another place always had the feel of being "not clean", but it served its purpose. Yet on another occasion, I had the right size at the right price, but the unit leaked water every time it rained and they never seemed to get the problem fixed! I used that place the shortest amount of time. I used a very well known storage place in Texas, for an unbelievable 14 years. Someone had gone in with bolt cutters, removed my lock, stole several items, then put another lock in place. After 8 years of not visiting that unit, it was finally time to get my things out. It was a nightmare trying to open the lock; called a locksmith, paid heavily for the service, and found that several things had been taken without my knowledge. Now in Colorado to stay, I very happily use Public Storage. Staff is awesome and helpful. Very friendly! The units are amazingly clean, as is the rest of the facility. By far the best place ever, to keep your belongings for short or long term! I am a very happy and satisfied customer with Public Storage!!
Recommended: Yes
Donna Dobbs
May 08, 2014
Great friendly service =)
They were all very helpful and we're able to find us exactly what we needed.
Recommended: Yes
