Jessica Townsend
Sep 17, 2023
Denied access to my unit after payment was made
I pay monthly rent to have my personal belongings stored at Affordable secure self storage in Lakeland, FL.
This month I paid my storage rent late, paid on 9/15/2023, from which I paid a late fee of $15.00 added on to my monthly rent amount. I paid over the phone on 9/15/2023 @ 4:44 pm. I traveled from Cocoa, FL to Lakeland, FL the same date of payment. When I arrived, I was extremely disappointed to find that the facility still had their lock on my unit, which denied me access to my personal belongings. I paid my monthly rent, along with the late fee. Why didn’t the storage facility take off their lock from my unit ???
Recommended: No
rebecca moran
Apr 11, 2022
Everything was great
Couldnt ask for better when it was really needed fast.
Recommended: Yes
Shirley Walker
Jan 02, 2022
Move in Summary
I was a bit taken back when u was first greeted at the door and ushered out. I didn't know a mask was required. He then got a mask for me and "calmed down". He did a thorough job of explaining everything. I personally don't understand why a round lock is required since the customer is responsible for any potential loss, but I "went with the flow".
Recommended: Yes
Shirley Walker
Jan 01, 2022
Move in process - smooth
I was surprised the orig # I called wasn't the storage unit I thought I was calling.
When I 1st went to the Stg facility, I was somewhat abruptly greeted & required to get back out of the office - they require a mask & I didn't know that. After he gave me a mask & I started the application process, things went smoothly.
Recommended: Yes
Joyce McMillian
Dec 31, 2021
Wexcellent customer service
Excellent service the manager was very helpful and personable. Had knowledge of all the products and only offered what he thought was a good fit
Recommended: Yes
Joyce McMillian
Dec 29, 2021
Mark Davis was Very helpful
Mr. Davis was Professional, courteously and when I became ill in his office, he helped me get to my car, offered me water and a chair and took me out to my family. Very, Very personable. Thank you Mark David, Facility Manager.
Joyce McMillian
Recommended: Yes
Esther
Nov 18, 2021
Very convenient and the price was right
The unit was clean I love the size and the manager Mark was very efficient he was able to tell me what I needed and we were done with the paperwork probably in about 15 minutes I think this is a good place for storage
Recommended: Yes
Mary
Sep 10, 2021
Mr.mike is a wonderful person
Mike was very nice and helpful and he has a great attitude not only about his job but life in general the process to rent a unit took mins and affordable and that is very important to me as a single struggling mother
Recommended: Yes
Rosa
Sep 06, 2021
Lakeland fl
Very nice great customer service skills
Recommended: Yes
Steve
Apr 29, 2021
Awesome !!!
Mark was very helpful. He explained the process completely and answered all my questions gladly. He made the experience very pleasant. I would not hesitate to recommend this facility to a friend.
Recommended: Yes
Cailee
Mar 05, 2021
Just Amazing
Impeccable customer service. Swift move in. Would definitely recommend.
Recommended: Yes
Steve Glover
Mar 03, 2021
Clean and resonable
Units and office are clean. Personal distancing measures are in place. Second cheapest in the area at time of move-in.
Recommended: Yes
LaToria Sykes
Feb 09, 2021
Great all around
Great customer service. Very clean storage. I would recommend this place to everyone
Recommended: Yes
Kevin n Jacqui
Jan 22, 2021
#Covidsafe
Friendly and easy... #covidsafe
Recommended: Yes
Nadir Hasan
Sep 20, 2020
Just needed a small storage for my tools.
The attendant was well mannered. Mark was also very informative on all rules and details associated with the storage facility.
Recommended: Yes
John
Aug 24, 2020
We encountered a problem, but Mark fixed that right away.
We had paid in advance for rental of our unit and had an appointment to pick up our keys. We were right on time, and were the only customers there, but had to wait a bit for Mark (the manager) to come out. He didn't seem very friendly the first time; neither warm, nor personable, even a bit argumentative. However, we thought that perhaps he was simply having a rough day. After we had signed the required forms, he pointed us to where our unit was, gave us the keys, and went back into his office. Upon examination of the unit, we saw a hole up in the corner of the ceiling, where sunlight was coming through. We also found a couple of cobwebs and a floor that had not been swept in a while. We had not brought any cleaning tools, so we reluctantly left our items there, locked up, and went home. The next day, we sent an email to Mark, expressing our displeasure with the unit. In less than an hour, he phoned us and told us he was terribly sorry and that he would move us to a nearby unit that he had just inspected. The following day, we went back to move our things to the second unit. This time, we took some cleaner, rags, a broom, and a dustpan. We admit that we are quite particular about a space being thoroughly clean. This second unit was in better condition, but we still spent perhaps 40 minutes bringing it up to our standards. That day, Mark behaved quite differently--very apologetic, professional, and friendly. We really appreciate that he corrected our situation quickly.
Recommended: Yes
Martha
Jul 29, 2020
Great service!
The location very easy to get there and great service overall. Very nice!
Recommended: Yes
Ava Helm
Jul 17, 2020
FINALLY
I move wayyy more than anyone should. This place is a little hidden but well worth looking. I got a great deal the salesman was very polite and took his time explaining everything. Completely no contact... Thanks for the help
Recommended: Yes
Tiffany
Jul 06, 2020
Mark was great
Great experience with salesman. Very nice and efficient
Recommended: Yes
Melissa
Jun 22, 2020
Great customer service
Great customer service and great storage for a low price if you need a storage come here to get it
Recommended: Yes
Angila Roylance
Jun 15, 2020
I think it's a good storage. It's very clean and well maintained
I think it's a good storage. It's very clean and well maintained
Recommended: Yes
Ja-Neil
Apr 26, 2020
Very happy
The office manager made everything easy to understand and everything exceeded my expectations.
Recommended: Yes
Brenden
May 07, 2019
Easy Move-In
I called and reserved a 5x5 unit. Reservation was super easy. I got a call from the on-site manager, and he made sure that the reservation was correct. When I went to move in, the unit was clean and the paperwork was a breeze with everything being explained extremely well!
Recommended: Yes
