Aug 29, 2021
Overhead door broke
A real PITA to get in. The overhead door doesnât work and the access doesnât work at the other door. Another customer told me the door had been out of service for a month. Of course this was not disclosed when I signed up on line and the text responses said they couldnât do anything and my phone call went unreturned.
Aug 15, 2021
My code to get in didn't work and I tried calling customer service and I could not get to a live person and this was my first time there. The door to pull u haul in was broken and there were no instructions on how to get in. We had to go in the wrong way to get in and had to ask for people to let us out because the code didn't work, my first impression of this place can be summed up into one word, DISASTER.
Jul 22, 2021
"Customers don't drive so good" and "it sometimes happens in winter"
I tried to move on my scheduled date, which was a Saturday. I did all the paper work online, so I thought I could roll right in. No such luck. I had to wait (and wait, and WAIT) on a front desk employee to show up. Eventually I met an employee, and I got a code for the garage doors. The employee also warned me that one of the garage doors is out of order, so everyone was using the same door for two way traffic and "customers don't drive so good". More on that below.
The code for the garage door didn't work. I had go back to the employee, who didn't want to deal with me because he had to "cut locks off doors", but he eventually let me into the facility using his code. His excuse for my non-functional code was "it sometimes happens in the winter." It's July, and we are not in South America. The entrance bay was a mess. There was trash everywhere, but no trash cans.
I found an open bag of rat poison in the storage locker, is that normal? I did eventually get my stuff moved in, and then it was time to leave. Guess what? I learned that the driving skills of the customers aren't bad. Everyone did a good job of communicating with each other while making 32 point turns around two narrow traffic lanes, and another customer used her code to let me out.
My greatest worry is that I will never have a working code for the garage doors, and I guess that's how public storage makes it's money; they keep your stuff locked up forever and you will never see it again because its always winter and the gate codes don't work!
Jul 21, 2021
It was a maze
First time renting a storage unit and didnât expect to be running around for 5 mins trying to find my locker. And once I did it was fine moving all my stuff in!
Jun 28, 2021
Everything was great except the garage door was broke so everyone had to pull in the exit. Made it difficult for us to leave as we had a massive truck with a very long trailer and had to wait for several people to leave so we could leave when done. I understand stuff happens so it wasn't a deal breaker and was just a minor nuisance.
Jun 13, 2021
New clean facility and excellent customer service
Doris helped me get checked into my unit and was very helpful and friendly. She walked me through the process and ensured everything went smoothly and quickly. The facility is conveniently located, very clean and in great condition. Would recommend.
Jun 13, 2021
It was very easy and simple to reserve.
Thank you for your prompt service and the customer service was excellent ð
Jun 03, 2021
Great customer service but timely check in
Hard to reach someone in the office majority of the time.
May 29, 2021
Really great faculty. Customer service was excellent.
May 10, 2021
Easy and smooth
Super clean and easy to navigate. Highly recommend
May 08, 2021
Great storage location and very clean
Just rented a storage unit at this location and it is very clean and secure! Love the safety measures in place at this location and ira access to the area which traditionally had very few storage options. The office was super clean too! I do wish they had some carts large enough to fit a mattres or sofa length item on becaue without a large cart, attempting to move those items is far more complicated.
Apr 29, 2021
PRICE, LOCATION, EASE OF ACCESS
CLEAN, NICE AND ROOMY, JUST WHAT I NEEDED, WHEN I NEEDED IT.
Apr 28, 2021
Great place. Great location for my business. Clean storage and good security.
Mar 03, 2021
Excellent Facility, Wonderful Location
The facility at 6650 Troost Avenue, Kansas City, MO., is tip top. It is clean, affordable and conveniently located. The staff and Management are fantastic. I was especially impressed with Erica. Our encounter was professional, informative and pleasant. She is an excellent representative of your fine establishment.