Christian Gimber
Feb 17, 2023
Easy access, better deals online
When I arrived on move-in day the woman at front desk offered to show me a similar unit to the one I had reserved since the online reservation I had made via Sparefoot was not appearing in her system. The rate for the unit she showed me was actually $30 more expensive than the reservation and I was in a rush to get back to work so I decided to complete my paperwork online instead of booking the one she showed me. After getting my access code I was disappointed to find rat poop in the unit that I had originally reserved. Although she assured me that the pest inspector had just visited that same day and verified that the rats were gone, I would recommend inspecting the unit before you complete any of the move-in paperwork.
Recommended: Yes
eric most
Oct 11, 2022
best location
they have great customer service, they helped me find the perfect storage for my amount of belongings.
Recommended: Yes
Jeremy
Sep 10, 2022
Facility good, customer service not so good
I scheduled a check-in/move-in date, just to get to the location at 12pm, and the doors are locked, no signage posted on the door, and no one answering the phone. We stood out in the blazing heat for 1 1/2 hours, talked to 4 or 5 different customer service Reps, who all assured me that the location was open, and the personnel must be doing lock checks. We walked the entire premise, and there was no one in site. Finally got a customer service Rep to give me a direct number to a manager. Talked to the manager that calmly said the location closed at 1:30pm,although we had been there since 12pm, with no one in site the entire time we were there. She suggested i go to another location to finish registering. Travelled 15mins to next location, stayed there for over 30mins, and the Rep there was even confused as to why they sent us to their location, when there was a location closer. After getting signed up, we go back to the original location, and now all of a sudden theres a worker present. Expressed my frustrations with the Rep, although its probably not her fault she's covering 3 locations, she showed no concern or care. Then we had to get a unit that was upstairs, and down two long hallways. So what should have been a 30min move at the most, turned into an easy 4 hour process. Communication is key in the customer service industry, and that ball was dropped several times during our process.
Recommended: No
Alison Dale
Nov 29, 2020
Close
Strange layout . Where the key pads are located you must get out of your car to open the gate. I get nervous will never go after dark. Hard it get in and out must make U turn which can be hard off someone else is there near your unit.
Recommended: Yes
KD
Jun 01, 2020
everything was as expected. Did not have high expectations, though.
everything was as expected. Did not have high expectations, though.
Recommended: Yes
Jane
May 26, 2020
The space was nice
Overall great place to leave your stuff, and has great prices
Recommended: Yes
Brianna
May 25, 2020
Friendly customer service!! Easy access.
Easy access and friendly service is a must! This place is both!
Recommended: Yes
J Wright
May 22, 2020
Seamless Process. Jasmine is a gem!
Moving sucks and Jasmines customer service made it a lot less painful. She was efficient and courteous. It’s always nice to have stellar service!! Thanks again!!
Recommended: Yes
Jeremy
May 05, 2020
Good size for the price
Not bad for the price however the location is not the easiest to get to.
Recommended: Yes
John Musser
Apr 03, 2020
Jazmine is a keeper.??
Jazmine is a keeper. Smart, efficient plus
courteous and respectful. Hope you bumped her wage during these threatening times
where she MUST continue to deal up close with her clients both existing AND the unknowns. ??
Recommended: Yes
Ericka
Mar 30, 2020
Insurance
Wasn’t told that I would be charged for insurance again just 3 days after I already paid insurance and rent just because it was the start of a new month. Seems unfair to me to pay twice.
Recommended: Yes
Melissa Fulton
Aug 05, 2019
Everyone is very nice and helpful
Everyone is very nice and helpful
Recommended: Yes
Doris Dancer
Jun 14, 2019
Nice and helpful
Nice and helpful
Recommended: Yes
Rose Torres
Jun 05, 2018
First time renting storage
This is our first storage unit and have been very happy with it. The staff were very informative when we first got there. And continue to help with any upcoming questions. Especially appreciate that their is a flat bed available to use as needed.
Recommended: Yes
Israel Maldonado
Feb 14, 2018
Great customer service.
Great customer service.
Recommended: Yes
Sissy Russell
Jun 07, 2017
AWESOME SERVICE! Everett is wonderful! I would highly recommend this location, very clean and friendly facility!
Recommended: Yes
Gerardo Guanajuato
May 13, 2017
Service personnel was friendly knowledgeable and courteous, Mirian assist me with every question I had, the location is clean
Recommended: Yes
mecca small
Feb 06, 2017
Laryssa was very helpful. The storage was visibly clean and I would recommend this storage facility to any one. Whenever I move I will definitely use this place again. Great job guys!!
Recommended: Yes
Rayyan Osman
Aug 08, 2016
The front desk lady Laryssa gave me an outstanding customer service. She was very helpful and nice. She explained the whole renting process in deep details and she was very energetic. I decided to lease with her after doing window shopping and saw 3 different storage companies. I definitely enjoyed her customer service. :)
Recommended: Yes
Eric Stewart
May 11, 2016
the company is great.. but...
country club dr. location in Irving TX is trying to charge me 205.00 for 1 day of storage when I have paid multiple thousands of dollars to this location since 2013(and this is not the only issue with the location, I had water damage and termites/maggots (i didnt examine them) in the bottom of some boxes) and have been a loyal public storage customer across the country with my business.
Recommended: Yes
Rod
Apr 05, 2016
Awesome!
Amazing experience! I would defiantly recommend to friends and family. I reserved my unto online and rent in store the next day it was fast and the customer service was amazing!
Recommended: Yes
Bruce Stein
Feb 09, 2016
good place
I have had more help with this storage facility system than I did 4.5 yrs ago with a competitor .
Recommended: Yes
Jamie Hudson
Apr 09, 2014
Nice people that make a storage move easy.
Jennifer is a great asset to your company. She was friendly and helpful. Your rates are very competitive.
Recommended: Yes
