Ivan
Jun 24, 2020
Few surprise fees, overall pretty nice and worth the money
Extra $20 lock, insurance fee, and administrative fee. So a little expensive, but worth it if you care about what you're storing.
Recommended: Yes
Sus
May 30, 2020
Would highly recommend
Great customer service! Clean and very safe!! Overall 5 stars!
Recommended: Yes
Susan
May 29, 2020
Excellent storage facility!
I highly recommend this storage facility. Personnel were extremely helpful! Facility was clean and very safe! Am very satisfied!
Recommended: Yes
Jenna
May 15, 2020
Large Facility
Easy process. Simple storage. Great!
Recommended: Yes
DCQ
May 04, 2020
Everything was so neat and clean.
Everything was so neat and clean. Very good experience reserving online and checking In.
Recommended: Yes
Rene
May 04, 2020
It was great
It was pleasant and wonderful
Recommended: Yes
Julie
Apr 11, 2020
Amazing
The staff was very friendly and helpful, especially since I had to change my reservation due to school closure! I will definitely be a returning for the next 3 years!
Recommended: Yes
Phil
Mar 31, 2020
Customer service was great
We are pleased to have used this storage
Recommended: Yes
Karen
Mar 25, 2020
Great service
Great service at this place. Yes indeed
Recommended: Yes
Taryn
Mar 24, 2020
Great Service
The staff was so helpful and very professional. I feel safe having my items there. And am able to ask questions and not feel like I am annoying the office.
Already told my friends and family how nice the place is and the staff :)
Recommended: Yes
Omid
Mar 19, 2020
Very nice and clean facility. Professional staff
Very nice and clean place. Professional staff.
Recommended: Yes
Ariana
Mar 03, 2020
The staff was super friendly
Great knowledgeable and helpful staff
Recommended: Yes
Sepideh Fetanat
Feb 25, 2020
Great experience
Great experience. Very professional and knowledgeable.
Recommended: Yes
Darrell Nuner
Feb 25, 2020
Easy to get and the staff was helpful...
Easy to get and the staff was helpful and courteous.
Recommended: Yes
Trent
Feb 10, 2020
So far it's been a great experience....
So far it's been a great experience and very easy to work with everyone. The facility was clean and all of the technology and safety seem to be working well
Recommended: Yes
Michelle Shepard
Oct 08, 2019
They are just ok
You seem ok. I wish companies could be upfront about all cost involved. We have to buy a special lock, admin fees, insurance, it is very frustrating. I look to rent a unit that is advertised at $1 and I end up spending over 50 for the 1st month if I go a second month it will be over 70. It is very frustrating and I just don't understand why you can't be upfront about all the cost ?
Recommended: Yes
Jose Vidrio
Sep 29, 2019
Great experience
Clean facility, hoped hours were of operation were longer,but good overall
Recommended: Yes
Thomas Cameron
Sep 18, 2019
Staff were wonderful and the place is...
Staff were wonderful and the place is very secure and clean
Recommended: Yes
Deina Casanova
Aug 05, 2019
Great Public Storage
Best all around in every except of helpful staff and an awesome and amazing customer service!!!
Recommended: Yes
Brent Burke
Jul 23, 2019
Fast and easy
Fast and easy
Recommended: Yes
M Maxine De La Luna
Jul 19, 2019
I had THE BEST experience with Public...
I had THE BEST experience with Public Storage. Eric was professional from start to finish!
Recommended: Yes
Melvin Martinez
Jul 02, 2019
Quick
Quick. Painless.
Recommended: Yes
Nadine Katibloo
Feb 12, 2019
the young people who represent public...
the young people who represent public storage when there no managers around lack custom service experience.
Recommended: Yes
Rashi
Jan 04, 2019
Quick
Knowledgeable and friendly
Recommended: Yes
Ellen Morris
Dec 19, 2018
Great price
Great price, friendly and helpful servie
Recommended: Yes
PJ
Oct 01, 2018
I felt like I had to purchase...
I felt like I had to purchase insurance. I thought that I had coverage. Wished I would have known so I could check before I went in. It would have saved a trip to stop the coverage. And get some garbage cans. I don't expect big ones. Just small ones.
Recommended: Yes
Allen
Jul 17, 2018
Staff was laidback and super helpful
Staff was laidback and super helpful
Recommended: Yes
Kristen C.
Jun 28, 2018
Repeat customers don't need the whole script
It's a nice clean facility, and the procedure is very smooth to rent a space. My only reason for not giving 5 stars is this: I am an experienced renter from Public Storage, who already has a unit at the property in question, and had reserved my unit online; I should not have to listen to the entire sales script when renting a new unit. I'm all for hearing the legal requirements as necessary to sign the contract, but I don't need to hear all about the various amenities and complete an extensive survey about my unit's proposed contents "to ensure you get the right size space."
Recommended: Yes
Shawn
Jun 08, 2018
Very Good service
Very Good service , clean and safe facility.
Recommended: Yes
Mario Ruiz
Apr 04, 2018
clean and friendly staff
clean and friendly staff
Recommended: Yes
Dennis
Feb 22, 2018
Great experience with both Manny and...
Great experience with both Manny and James. Manny handled the final paperwork including viewing the locker very professionally and presented all the options in a no-pressure way. Glad to be renting there.
Recommended: Yes
Diane Swintal
Aug 13, 2017
Value, security, ease
Good price, good location, easy in and out, very secure.
Recommended: Yes
Emily R
Jul 05, 2017
5 stars for sure!
The facility is clean, secure and everyone in the office that we have met and worked with is so friendly. It was such an easy process getting a unit and moving in. A bonus is the carts they allow you to use when moving. Makes everything such a smooth, pain-free process.
Recommended: Yes
Julia Wilson
May 18, 2017
Leslie, Esmeralda, and Tiffany helped me out. They were all very nice and friendly and super helpful. Overall, a great experience!
Recommended: Yes
Albert Sandoval
May 03, 2017
Tony and Francis were awesome in assisting me and going beyond their job. They are very professional. This facility is new and so is the cleanest I've seen. Also, because it's new, not all units are used and that kept prices lower than others in the area. I didn't give a full 5 stars because of the limited hours. Otherwise all is great.
Again, Thanks Tony and Francis!
Recommended: Yes
Alan Ko
May 03, 2017
Closing at 8pm is a little too early ...
Closing at 8pm is a little too early for ppl working until 5-6.
Recommended: Yes
Selina Gonzales
Apr 19, 2017
I've used Public Storage in the past
I've used Public Storage in the past. I went to two other locations before renting from this one. The older locations were worn down and had wood interiors. I went with this location for the cleanliness, metal and concrete interiors, and a first level easy accessibility. The service was friendly and efficient.
Recommended: Yes
J B
Apr 05, 2017
Don't let the five stars fool you, I would've gave six stars if I could. This was my first storage unit and it was second to none, literally. Excellent customer service, especially Tony. He's very knowledgeable, attentive, and hilariously grrrrrreat guy.
Recommended: Yes
Jose Suarez
Mar 05, 2017
Storage Rental Process (Irvine, Red Hill)
Staff was very courteous, and process was pretty smooth. Facilities are top-notch, and pricing (at the time) was much better than anything around.
Recommended: Yes
Sally Kassoff
Feb 03, 2017
No Problems and Courteous Employees
I had a very good experience with this Public Storage. No problems even when I decided to chose a different size storage. They honored my internet price and Lynda was very helpful. It's a beautiful space and easy location. Clean and well lit.
Recommended: Yes
Clay Miller
Nov 13, 2016
I cannot rave enough about the excellent service of both Francis and Krystal! When I came in to do my rental, I had no idea where to begin. Francis and Krystal greeted me immediately upon my entrance to the door and made me feel at home. Francis was very knowledgeable about this company and was able to explain to me step by step exactly what we would be doing and how all the amazing benefits of this property would make my time in storage as painless and worry-free as possible! Francis took me to see the unit and I was very impressed at the cleanliness of this facility! I could practically see my reflection on their clean floors, and there was not a speck of dust or dirt to be seen. The facility is kept cool 24 hours a day, which is perfect for my more sensitive items, and also to keep me cool during the move. This facility also boasts a large inventory of carts which are free for any customer to use during office hours. When we had picked my unit, it was almost $40 less than anywhere else I had looked at! Francis kept a friendly conversation going through the whole process and made me feel like a close friend. When we returned to the office, Francis helped me select the right amount of boxes for my stay, and the discounts definitely agreed with my tight budget! The lease process was painless, and Francis once again proved his value to Public Storage by being able to explain every step of the way what I was signing. When it came time to leave, Francis and Krystal both wished me luck on my move and invited me back if I ever had any questions. I am beyond blown away by this service, and will be a customer for years to come. Thank you, Francis and Krystal!
Recommended: Yes
Elsa Montefalcon
Oct 27, 2016
An excellent experience
The whole experience was so easy and stress free. We were also able to get a discount on our storage unit!
Recommended: Yes
Mike mover
Sep 28, 2016
Good service, great staff but monthly charges a moving target
Price dropped $40/month next day and staff would not switch without physical move to an identical unit
Recommended: Yes
David
Aug 17, 2016
Public Storage was great
The staff was very helpful and made the process very easy.
Recommended: Yes
Emily
Jul 21, 2016
Great customer services!
Thanks to Jennifer :)
Recommended: Yes
Constance Petersen
Jul 20, 2016
Very Friendly Associates, Service Excellence
Everyone was very friendly and helpful. They All went the extra mile to make sure we had everything we needed
Recommended: Yes
Richard Rodarte
Jun 09, 2016
Phone operator lacked info
I wasn't told over the phone that I HAD to get insurance? Until just before paying
Recommended: Yes
Yesenia Rivera
Jun 07, 2016
excellent friendly bilingual staff
I would recommend this public storage for many reasons; 1) very clean 2) bilingual staff 3) very caring, courteous and friendly staff 4) big parking structure 5) good specials
Recommended: Yes
A consumer.
May 18, 2016
Great service
Everyone has been outstanding so far. What brings you down, like any storage facility, is the rapid change of rates. I rented a unit, less than 1 week later I came in for another one and the unit price had gone up over $100. In a week. This alone dropped your rating. By a lot. Why did I stay? Great customer service for one, and the best rates in town regardless of the ridiculous price increase.
Recommended: Yes
