Public Storage - Irvine - 16700 Red Hill Ave

Good place with climate control

I was looking for a storage facility that offered climate control. I recently moved and need space to store the things I don’t have room for. The space I rented was a good size for my boxes. They had some flat bed carts available to use which is helpful. The online access is not always working (could be user error) and I have now memorized the code! Other than that it seems good!

Recommended: Yes

Didn’t have the space I reserved.

The guy at the front desk was helpful but they had called to confirm I was renting the space and I said yes twice. When I arrived on the scheduled day they didn’t have the space I reserved. This was frustrating. They found something similar but didn’t offer anything for the hassle.

Recommended: Yes

Clean newer facility

I don't like PS policy of excluding long term tenants from the first month fee promotion, when it was years of annual increases which took the pricing at the old dumper PS facility to the absurd. Is that really good management?

Recommended: Yes

Gabby was very helpful and friendly

I’ve rented storages before but by far this one has been the best. The employees were very helpful and friendly. Gabby was the one who helped us with our storage unit and she was very informative and helpful. She helped us choose the correct size that fit our budget. Thank you gabby!

Recommended: Yes

No Hassle Storage

Easyto set up and easy to move in. PLenty of parking and feels secure

Recommended: Yes

Positive Move in experience

The rental process was very easy. All steps and charges explained. The staff assisted me with a look at my unit and little tips to find it quickly. The app on my phone works great in entering the facility and the elevators. It is a busy location so carts are not always easy to come by at a particular loading area. The staff was quick to point out the availability at other loading areas. The climate control and cleanliness is a positive. The locks provided appear secure and it appears that the general areas are cleaned and cared for. The hours of operation are convenient. The outside lighting is excellent for late night visits as well as in the overall storage building. Very happy with my choice of this location.

Recommended: Yes

highly recommended facility

Jackie (sales rep) was friendly, helpful, and quick in getting me the unit that suited my requirements.

Recommended: Yes

New Facility

I like the facility because is clean and climate controlled . I wish have more push carts.I saw other customers are looking for it. Would be great if each unite comes with certral lighign. Maryam was nice and friderly .

Recommended: Yes

Great location, clean facilities

Move in was easy, staff was friendly and helpful

Recommended: Yes

Affordable and clean !

Very clean and at a very affordable price ! Staff is really nice ! First time getting a storage and love it

Recommended: Yes

Every step in the process was pleasant.

The facility is clean and climate controlled, and the staff is friendly and helpful.

Recommended: Yes

Fast, easy, accesible customer service

Great and accessible customer service. I was able to ask all of my questions and get clear solutions based on my needs. Booking was quick. Communication was very easy both via email and phone. When I visited it was very efficient and straightforward.

Recommended: Yes

Helpful and understanding

So glad the ladies helped me on this. I couldn't arrive to my reservation appointment to purchase the unit for my mother. So my mother ended up going in my place thankfully. I had called the place to inform them of my situation, and they were very helpful once my mother arrived. The paperwork process did not take as long ofcourse, and my mother was able to move her stuff right away. Thank You.

Recommended: Yes

Great customer service

Very sweet and loves her job.i would be mire than happy to refer someone there..

Recommended: Yes

YOU NEED CARTS

There was no carts. If you want to discuss the issue further you can call. But I am not happy with the issue

Recommended: No

Great value

Very pleased with the storage. Close to home

Recommended: Yes

You did help me

Enjoyed the stay again. Thank you

Recommended: Yes

Clean, climate controlled unit

Storage unit was as expected. Clean, a good size and easy to get to. Checkin was all done online.

Recommended: Yes

Very Good

Clean, secure, inexpensive, and easy.

Recommended: Yes

To new beginnings!

This is my first time getting a storage and the experience has been a blessing. For the first time I have a place I can call home! Well at least for my things during this chaotic time. I could barely afford it and the staff has been absolutely incredible. Sorry if I made a mistake on names but Bryanna who set me up didn't let me back out on the fees when I decide to get this storage with my last dime. Thank you Tammy who guided me through the maze when I was in a bad shape Showed me so much support. As well as a gentleman I did not get a chance to meet but allowed me to feel comfortable as I took a load off on the curb close by and was worried about being caught squatting too long hehe. I love you all very much and thank you for being there and allowing me to rent a space here. To new beginnings :) Thank you. Abtin

Recommended: Yes

Very friendly employees and there's...

Very friendly employees and there's always enough carts when i need them

Recommended: Yes

Very happy with how I was treated

Very happy with how I was treated . Very helpful people working there

Recommended: Yes

Work smoothly

Everything went very well. Staff was very helpful and attentive to all my needs. Great job.

Recommended: Yes

Good enough

Customer service could be more pleasant.

Recommended: Yes

Place is neat, and spacious

Place is very clean and spacious for a great price! Will definitely recommend

Recommended: Yes

Few surprise fees, overall pretty nice and worth the money

Extra $20 lock, insurance fee, and administrative fee. So a little expensive, but worth it if you care about what you're storing.

Recommended: Yes

Would highly recommend

Great customer service! Clean and very safe!! Overall 5 stars!

Recommended: Yes

Excellent storage facility!

I highly recommend this storage facility. Personnel were extremely helpful! Facility was clean and very safe! Am very satisfied!

Recommended: Yes

Large Facility

Easy process. Simple storage. Great!

Recommended: Yes

Everything was so neat and clean.

Everything was so neat and clean. Very good experience reserving online and checking In.

Recommended: Yes

It was great

It was pleasant and wonderful

Recommended: Yes

Amazing

The staff was very friendly and helpful, especially since I had to change my reservation due to school closure! I will definitely be a returning for the next 3 years!

Recommended: Yes

Customer service was great

We are pleased to have used this storage

Recommended: Yes

Great service

Great service at this place. Yes indeed

Recommended: Yes

Great Service

The staff was so helpful and very professional. I feel safe having my items there. And am able to ask questions and not feel like I am annoying the office. Already told my friends and family how nice the place is and the staff :)

Recommended: Yes

Very nice and clean facility. Professional staff

Very nice and clean place. Professional staff.

Recommended: Yes

The staff was super friendly

Great knowledgeable and helpful staff

Recommended: Yes

Great experience

Great experience. Very professional and knowledgeable.

Recommended: Yes

Easy to get and the staff was helpful...

Easy to get and the staff was helpful and courteous.

Recommended: Yes

So far it's been a great experience....

So far it's been a great experience and very easy to work with everyone. The facility was clean and all of the technology and safety seem to be working well

Recommended: Yes

They are just ok

You seem ok. I wish companies could be upfront about all cost involved. We have to buy a special lock, admin fees, insurance, it is very frustrating. I look to rent a unit that is advertised at $1 and I end up spending over 50 for the 1st month if I go a second month it will be over 70. It is very frustrating and I just don't understand why you can't be upfront about all the cost ?

Recommended: Yes

Great experience

Clean facility, hoped hours were of operation were longer,but good overall

Recommended: Yes

Staff were wonderful and the place is...

Staff were wonderful and the place is very secure and clean

Recommended: Yes

Great Public Storage

Best all around in every except of helpful staff and an awesome and amazing customer service!!!

Recommended: Yes

Fast and easy

Fast and easy

Recommended: Yes

I had THE BEST experience with Public...

I had THE BEST experience with Public Storage. Eric was professional from start to finish!

Recommended: Yes

Quick

Quick. Painless.

Recommended: Yes

the young people who represent public...

the young people who represent public storage when there no managers around lack custom service experience.

Recommended: Yes

Quick

Knowledgeable and friendly

Recommended: Yes

Great price

Great price, friendly and helpful servie

Recommended: Yes

I felt like I had to purchase...

I felt like I had to purchase insurance. I thought that I had coverage. Wished I would have known so I could check before I went in. It would have saved a trip to stop the coverage. And get some garbage cans. I don't expect big ones. Just small ones.

Recommended: Yes

Staff was laidback and super helpful

Staff was laidback and super helpful

Recommended: Yes

Repeat customers don't need the whole script

It's a nice clean facility, and the procedure is very smooth to rent a space. My only reason for not giving 5 stars is this: I am an experienced renter from Public Storage, who already has a unit at the property in question, and had reserved my unit online; I should not have to listen to the entire sales script when renting a new unit. I'm all for hearing the legal requirements as necessary to sign the contract, but I don't need to hear all about the various amenities and complete an extensive survey about my unit's proposed contents "to ensure you get the right size space."

Recommended: Yes

Very Good service

Very Good service , clean and safe facility.

Recommended: Yes

clean and friendly staff

clean and friendly staff

Recommended: Yes

Great experience with both Manny and...

Great experience with both Manny and James. Manny handled the final paperwork including viewing the locker very professionally and presented all the options in a no-pressure way. Glad to be renting there.

Recommended: Yes

Value, security, ease

Good price, good location, easy in and out, very secure.

Recommended: Yes

5 stars for sure!

The facility is clean, secure and everyone in the office that we have met and worked with is so friendly. It was such an easy process getting a unit and moving in. A bonus is the carts they allow you to use when moving. Makes everything such a smooth, pain-free process.

Recommended: Yes

Leslie, Esmeralda, and Tiffany helped me out. They were all very nice and friendly and super helpful. Overall, a great experience!

Recommended: Yes

Tony and Francis were awesome in assisting me and going beyond their job. They are very professional. This facility is new and so is the cleanest I've seen. Also, because it's new, not all units are used and that kept prices lower than others in the area. I didn't give a full 5 stars because of the limited hours. Otherwise all is great. Again, Thanks Tony and Francis!

Recommended: Yes

Closing at 8pm is a little too early ...

Closing at 8pm is a little too early for ppl working until 5-6.

Recommended: Yes

I've used Public Storage in the past

I've used Public Storage in the past. I went to two other locations before renting from this one. The older locations were worn down and had wood interiors. I went with this location for the cleanliness, metal and concrete interiors, and a first level easy accessibility. The service was friendly and efficient.

Recommended: Yes

Don't let the five stars fool you, I would've gave six stars if I could. This was my first storage unit and it was second to none, literally. Excellent customer service, especially Tony. He's very knowledgeable, attentive, and hilariously grrrrrreat guy.

Recommended: Yes

Storage Rental Process (Irvine, Red Hill)

Staff was very courteous, and process was pretty smooth. Facilities are top-notch, and pricing (at the time) was much better than anything around.

Recommended: Yes

No Problems and Courteous Employees

I had a very good experience with this Public Storage. No problems even when I decided to chose a different size storage. They honored my internet price and Lynda was very helpful. It's a beautiful space and easy location. Clean and well lit.

Recommended: Yes

I cannot rave enough about the excellent service of both Francis and Krystal! When I came in to do my rental, I had no idea where to begin. Francis and Krystal greeted me immediately upon my entrance to the door and made me feel at home. Francis was very knowledgeable about this company and was able to explain to me step by step exactly what we would be doing and how all the amazing benefits of this property would make my time in storage as painless and worry-free as possible! Francis took me to see the unit and I was very impressed at the cleanliness of this facility! I could practically see my reflection on their clean floors, and there was not a speck of dust or dirt to be seen. The facility is kept cool 24 hours a day, which is perfect for my more sensitive items, and also to keep me cool during the move. This facility also boasts a large inventory of carts which are free for any customer to use during office hours. When we had picked my unit, it was almost $40 less than anywhere else I had looked at! Francis kept a friendly conversation going through the whole process and made me feel like a close friend. When we returned to the office, Francis helped me select the right amount of boxes for my stay, and the discounts definitely agreed with my tight budget! The lease process was painless, and Francis once again proved his value to Public Storage by being able to explain every step of the way what I was signing. When it came time to leave, Francis and Krystal both wished me luck on my move and invited me back if I ever had any questions. I am beyond blown away by this service, and will be a customer for years to come. Thank you, Francis and Krystal!

Recommended: Yes

An excellent experience

The whole experience was so easy and stress free. We were also able to get a discount on our storage unit!

Recommended: Yes

Good service, great staff but monthly charges a moving target

Price dropped $40/month next day and staff would not switch without physical move to an identical unit

Recommended: Yes

Public Storage was great

The staff was very helpful and made the process very easy.

Recommended: Yes

Great customer services!

Thanks to Jennifer :)

Recommended: Yes

Very Friendly Associates, Service Excellence

Everyone was very friendly and helpful. They All went the extra mile to make sure we had everything we needed

Recommended: Yes

Phone operator lacked info

I wasn't told over the phone that I HAD to get insurance? Until just before paying

Recommended: Yes

excellent friendly bilingual staff

I would recommend this public storage for many reasons; 1) very clean 2) bilingual staff 3) very caring, courteous and friendly staff 4) big parking structure 5) good specials

Recommended: Yes

Great service

Everyone has been outstanding so far. What brings you down, like any storage facility, is the rapid change of rates. I rented a unit, less than 1 week later I came in for another one and the unit price had gone up over $100. In a week. This alone dropped your rating. By a lot. Why did I stay? Great customer service for one, and the best rates in town regardless of the ridiculous price increase.

Recommended: Yes