Storage of America - West Washington

it is a goog site.

nice and good ,easy to go thew

Recommended: Yes

Not Secure

I had my storage unit for less than a week and my unit was broken into and valuable items were taken. I would not recommend as this facility does not show much concern even though there is “surveillance” right next to the unit.

Recommended: No

It's a good storage facility ЁЯША

Everything good in the storage. It was clean provided locks and been there almost a month and haven't had any problems.

Recommended: Yes

Easy to do

Didn't have to talk to anyone or wait. It took 5 minutes and I was ready to move in.

Recommended: Yes

Homeless people

I a unit there I have been there for almost 3 years on more than occasions have seen homeless people on the lot I cannot get access at certain times or have been refused access within normal hours when reporting the homeless people or something going on the lot you are treated like a suspect instead of a witness

Recommended: No

Best price

Rental was easy and price is good. Getting a live person is impossible. I was told to send my ID over text and I would receive an email with the access code, unit number, etc. No email After 2 hours I called and left message. No response. I used the kiosk to complete my rental agreement but is was slow. I was told I could buy a lock at the kiosk but there was no way to purchase it.

Recommended: Yes

Very convenient

I am satisfied with with my overall experience

Recommended: Yes

Waste of 2-days for getting storage unit door addressed for remedy.

Terrible experience. Grounds were littered, kiosk did not work for purchase of company recommended locks, unit door was very difficult to lift and close in fact was unrepairable per ground staff, manager and upper management communicated that they would not replace. Upper management did allow me to get out of lease and refund the administrative fee. I will say that the people that I spoke with on the phone and the grounds manager that I met in person were very nice. However, the structures and environment are subpar! I do not and would not recommend renting at 7810 W. Washington St., Indianapolis, IN.

Recommended: No

Good customer service

Great customer service, manager was efficient returning my call and answering my questions. Would definitely use again in the future.

Recommended: Yes

Great customer service

Moved from Texas and was able to have my POD delivered so that I could transfer my stuff over to Storage of America. The store manager Tanita was very helpful and professional.

Recommended: Yes

Nice looking and convenient

I'm sure this will be my best choice for my future temporary and long term storage needs.

Recommended: Yes

Authentic, they know how to please a customer's needs

Have you looking for a place this convenient clean and knows how to meet the customers needs you got the right place with storage of America

Recommended: Yes

I like it

I like it, but I don't like the survey, I said I like it and it's says req

Recommended: Yes

Home owner

Not to bad other then mixing up located

Recommended: Yes

Good stuff

Clean unit...great customer service

Recommended: Yes

Fast Easy Contact-less

It was an online process which was very easy no hassle. I don't have to talk to anybody in person. I just filled out the paperwork, gave my information paid my bill then got mystorage code storage and storage number. Then off I went. I would say within 30 minutes I started the process and was in my storage unit unloading my stuff.

Recommended: Yes

Great

They are very understandable people..

Recommended: Yes

Very professional place of business

The place was fast available and convenient and easy to navigate through

Recommended: Yes

Clean and good customer service

Over all the place is clean and employees were very nice and informative

Recommended: Yes

Thank you very much

I'm satisfied with y'all service and I will surely recommend you to anyone that need one and I'll be checking on y'all every other week and I need ready to know what the price would be after this month your James Wood

Recommended: Yes

Kept hearing..best is yet to come. I've arrived

I've had storage units for approx. 5yrs now. Many mishaps from lost pmts. to water leaks. Not one has offered the customer service along with low prices for the rental space until now. My Storage of America move in was a breeze from paperwork to move in. I'm sure I'll be a very happy and long-time tenant.

Recommended: Yes

Simple no contact reserve and move in, clean quite facility

Great storage facility so far.

Recommended: Yes

We had difficulties getting the confirmation

We had difficulties diversity in the emails so I set up our verification & the paperwork

Recommended: Yes

Very good

I think with the way we have to do business it was a okay way to go very reasonable.

Recommended: Yes

Great storage/great customer service

Great customer service!Prices was great recieved first month free.In a nice location.

Recommended: Yes

Friendly and well organized.

A for customer service A cleanliness A Security

Recommended: Yes

Nice Facility

Just moved in to our unit, but so far we're pretty happy. -easy to access -clean / dry -well priced

Recommended: Yes

Good choice

Representatives on the phone are always so pleasant and helpful when I've had to call a couple of times. Units are clean and well maintained property.

Recommended: Yes

Gate Passcode Invalid

The gate passcode I was issued when I complete the contract was not valid when I went ot move into the unit 3 hrs late resulting in myself and 3 helpers be delayed by approximate 25 minutes. Eventually, I was issued a managers passcode to enter.

Recommended: Yes

Did everything on line

Was able to complete everything on line. Any questions Ive had have been answered quickly.

Recommended: Yes