camelia
Feb 01, 2024
very professional and friendly
I definitely will recommend you guys to family and friends.
Recommended: Yes
Cara McGrew
Jan 16, 2024
Fast, clean and courteous
I would use this storage facility again if the need arises
Recommended: Yes
Camelia
Jan 09, 2024
Gate frozen while open
The gate was frozen and wasn't able to get in also worried about theirs getting in because it is open enough for someone to slide through other than that it's terrific
Recommended: Yes
Leticia Forbes
Jun 29, 2023
Haven't been there long, seems ok.
Haven't been there but less than a week.. it seems on. Quite.
Recommended: Yes
Carl Blakley
Apr 23, 2023
It's great place
I would recommend to my friends and family
Recommended: Yes
Rachel Bloss
Jan 31, 2023
nice place
Great place! My only complaint is that there are no carts available after business hours. I am disabled and can not carry things to the second floor. Plus you have to walk a long ways to get the cart and then you have to return it. I wasted a lot of gas because I wasn't told about this. ty
Recommended: Yes
Nancy L Lowe
Jan 04, 2023
Professional, Clean and personable
Cornelius is excellent! Dresses well and professional He is very. knowledgeable on all procedures and efficient with your time and implementation and very personable during the entire process.
Recommended: Yes
Robert
Dec 06, 2022
Nice and Secure Storage
Made the reservation and called to ensure that I provided everything needed. Staff was friendly and helpful. Storage is clean, secure and we'll maintained.
Recommended: Yes
Sasha
Sep 20, 2022
It was over all one of my best and easiest check in any where
Make sure when you reserve online u get it quick because you only reserve the price not the unit
Recommended: Yes
Bobbi Hughes
Aug 28, 2022
The storage unit was clean and good size.
I had a hard time with the online saving a unit. It kept kicking me off and I had to restart ir several times.I had no idea that we had to get a key to use a cart to transfer our things to the unit.
Recommended: Yes
Mercedes Behrman
Aug 14, 2022
Great experience
The property manager is so friendly and takes care of your needs in a timely manner. Very clean inside and outside the facility.
Recommended: Yes
Mercedes Behrman
Aug 14, 2022
Great Experience
The property manager is so friendly and takes care of your needs in a timely manner. Very clean inside and outside.
Recommended: Yes
Tammy Austin
Aug 10, 2022
Polite people.
The people are polite. 24/7 cameras and decent hours.
Recommended: Yes
Todd
Jun 04, 2022
Had a bumpy start
Got rented a unit that was already rented and couldn't get ahold of anyone till my girl friend went up so I lost 2 hours of work and she lost an hour.
Recommended: No
Debra ficklin
May 14, 2022
Great customer service she was very helpful
The lady at the counter was very helpful and pleasant
Recommended: Yes
Stacy
Jan 02, 2022
AWESOME
AWEOME, JUST TOTALLY AWESOME!!!!
Recommended: Yes
Danny
Dec 19, 2021
Great
Overall very good a few maintenance issues but they’re getting that fixed I believe so no real complaints
Recommended: Yes
Tiffany
Dec 10, 2021
Public Storage 5x10 climate control unit
The lady in the office is amazing and very nice. The place is very clean and I love the security. I would recommend this place to anyone looking for a good secure climate control unit.
Recommended: Yes
Tammy
Sep 06, 2021
Excellent service
Non contact with exception for when you need a cart, you have to reserve a cart while someone's in office. You have to leave your ID so it's not really fully non-contact.
I suggested installing ID readers on the cart so you can self check and they will also know whom users are.
Recommended: Yes
Sierra Sorrell
Aug 15, 2021
Easy and fast
Easy to get into, secured, and I like that it’s climate controlled.
Recommended: Yes
Eula
Jul 04, 2021
Nice place
Quick friendly service. Fair price. The place is clean
Recommended: Yes
Alicia
Jul 03, 2021
Great!
Have had a great experience so far. Clean and safe!
Recommended: Yes
Carson Glazner
Jun 23, 2021
Best bang for your buck secure storage.
As of now, the service has been fantastic. Over the top on security measures to ensure your stuff is locked and secured. Only complaint is an ergonomic issue being the keypad access makes it so you have to drive on the opposite of the driveway to input your code. May be good to paint arrows in the direction of traffic flow so I put of keypads would be more natural.
Recommended: Yes
Jon Hochsprung
Jun 20, 2021
Easy to use
I felt safe and secure at all times. Facility was spotless. Manager was super helpful. Glad I came here.
Recommended: Yes
Jacqueline Franklin
Jun 03, 2021
Convenient
If there was one thing that could have been better it would have been to show a picture of the lock. I've used storage facilities before and each time there's a lock so it would have been nice to know why you're automatically charged for a lock.
Recommended: Yes
Cierra Pearson
May 19, 2021
Decent
I was super excited when I saw that your first month was only a dollar, but come to find out that’s not true. They charge you a dollar plus $20 for a lock and some other stuff as well so therefore you’re not just paying a dollar the first month like it says. Also when I get to the storage unit I find out that what I asked for in a storage space was it what I was paying for so they had to change it and now I’m paying more money because of their mess up. This is the number for the storage space that I have it says that it’s 33 a month but at the end of the day I’ll end up paying over 50.
Recommended: Yes
Karen
May 12, 2021
Want to contact corporate asap!
You need to hire honest people
Recommended: No
dseller
Apr 13, 2021
it is one of the cleaner storage facilities and erika was very nice.
upon reserving a unit through the online process it was never mention that you have to buy their lock and insurance which is an extra $35.plus another $25 for admin.fees for a total of $60 plus tax.no were on their website does it mentions this.to get to your indoor unit, i have to use my passcode once to gain entry through the gate.once more to gain entry to bldg.once more to gain entry to elevator.
Recommended: Yes
Jennifer smith
Feb 22, 2021
Great
She was very specific on what to do and where to go. Very kind as well
Recommended: Yes
Craig
Feb 05, 2021
awesome storage
Good customer service and price
Recommended: Yes
Lucila
Jan 10, 2021
Convenient and very reasonable pricing
Erica was very helpful and I love the space that I got. Erica is practicing a good customer service. I’m glad I found this place online.
Recommended: Yes
Becky Wagner
Jan 09, 2021
All in All GREAT....
Good customer service and pricing is fair..
If you need a storage unit this is the place with Pulic Storage.
Recommended: Yes
Iffy
Dec 20, 2020
Very nice and professional
Wonderful ma and pop customer service.
Clean and well managed facility.
Recommended: Yes
Angela Harman
Dec 13, 2020
Very happy with this facility
I was very pleased with everything.
Recommended: Yes
Veronica
Nov 13, 2020
Thank you so much
Great place. Friendly staff and very helpful during this unprecedented time. Thank u so much.
Recommended: Yes
michelle
Apr 29, 2020
Good service
Everything went smoothly. I made my move the same day.
Recommended: Yes
Daniel
Mar 14, 2020
Cheap cheap cheap
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Recommended: No
Kimberlee True
Feb 14, 2020
Was not aware you were required to...
Was not aware you were required to carry insurance monthly on top of the storage cost.
Recommended: Yes
Christina Lane
Jan 08, 2020
Very informative
Very informative, well spoken, facility is nice and clean. Manager is on top of things which is nice to see.
Recommended: Yes
Jessica Moore
Aug 19, 2019
Nice place and people willing to help
Nice place and people willing to help
Recommended: Yes
Jimmy Grainger
Mar 26, 2019
Convenient location and reasonably priced
Highly recommend this Public Storage complex. From the moment I got to the facility Joe made it a pleasant rental experience. The complex was clean and is well secured. Site manager was very courteous and easy to work with. Thanks PS.
Recommended: Yes
Ella Edwards
Oct 01, 2018
Joe has been very helpful
Joe has been very helpful. Units are clean and maintained. Have multiple units think their should be a discount for this and paying in a timely manner Thank you Ella Edwards
Recommended: Yes
Mystie Long
Jun 22, 2018
My experience with public storage has...
My experience with public storage has been great!
Recommended: Yes
mdh
Jan 03, 2018
This location is great
This location is great. Apparently because their gate hours are more limited, they have more vacancies and hence lower pricing than other storage unit providers in the area. The gentleman who set me up with my unit was very friendly. Overall entirely positive experience getting on board with public storage at this Independence location.
Recommended: Yes
Todd Tuttle
Jun 07, 2017
Joe has been awesome he is always a big help. He goes out of his way to answer any questions I have. Im looking at possibly upgrating he was very great with suggestions on my upgrade. Very friendly Awesome personality. Thanks Joe. Todd Tuttle
Recommended: Yes
Jennifer Shawhan
May 07, 2017
Very great place to store. I store things for my business and one day my unit door came off the tracks and got stuck to were I couldn't get into my things to do inventory. But Joe was right there to help he got it fixed in 5 mins. Everyday I come over to my storage he drives by in his golf cart asking how my day is going and making sure everything is going good with my storage. He is very helpful. Clean facility. This will always be the place I do storage at. Thank you public storage and thank you joey for being helpful and friendly
Recommended: Yes
laurese dean
May 02, 2017
Joe is very beautiful with his job and very helpful with every thing
Recommended: Yes
Darrell Vest
Mar 05, 2017
Joe is a great guy. Will tell others about this place. Thanks joe
Recommended: Yes
Darrell Lowery
Feb 02, 2017
Very clean and and awesome staff! Great price and very clean trucks. They also have newer trucks that drive great. I would highly recommend this company.
Recommended: Yes
Trina Greenwood
Jul 20, 2016
Good service! Everything went as expected.
No complaints. I had a great experience from my reservation to my move in. I'm a satisfied customer.
Recommended: Yes
Rick Fletcher
Apr 19, 2016
Great office
Everything went smooth and with no surprizes.Gina and staff were excellant and provided suppior service
Recommended: Yes
Linda Matthews
Nov 24, 2015
Public Storage Survey
Love the convenience of locality, and prices, and hours, and the courtesy of the stagg. Thank you.
Recommended: Yes
Vivian Belcher
Aug 12, 2014
not happy price
I couldn't understand why at this storage was nighter then was online. It said $59.99. The guy said that it's not at that storage but it was online and now the price keep going. I'm going to have to remove my things and find one for that price that was online.
Recommended: Yes
