Public Storage - Winfield - 28W650 Roosevelt Road

Close, convenient, good price, but a few issues.

Never told if ceiling light socket will work. Ceiling hole needs fixing

Recommended: Yes

Facility needs make over

I chose this facility because they had space for my stuff and my Trailer, The customer service is amazing but the owner needs to put in some major renovations to keep this place up to date, The trailer parking is in the dirt, there are plants growing into some of the vehicles being stored there they do not take care of this area. I moved my household stuff from this facility because the door would not stay up and it was further from the place I was renting. Overall this is an ok facility in a nice area but the up keep of the property will be hard unless the owner puts some money into maintaining the trees and paves the area where the trailers are kept. The customer service at the office has always been amazing but the property itself is overpriced for what you get.

Recommended: No

Perfect for my needs

Doing a remodel so needed storage. Sam was so helpful to ensure I had the size I needed as I vastly underestimated the size of storage unit. Since I reserved online I was able to upgrade at the online price. No pressure to buy their lock or insurance. Very happy with this location and excellent customer service.

Recommended: Yes

Convenient and fair-priced

Storing our second vehicle while house is being built

Recommended: Yes

Good setup, friendly staff.

Great place for storage. It is a secure place to park our rv at a reasonable price. The staff is friendly and the place is secure and convenient.

Recommended: Yes

.....

Nice place, price change, make sure to cancel insurance

Recommended: Yes

Easy and quick

Easy, straight forward, took 5 min to get storage

Recommended: Yes

Good customer service

Good customer service, snow team blocked entrance and caused isses.

Recommended: Yes

Cheap but old

The woman working was very kind and helpful. The storage unit did have a stain on the ground but it didn’t look like it would affect my items. The roof needs to be redesigned because when it rains the water comes straight down right by the entrance. It had rained the day before and my arms got soaked putting items in the unit. Best price in the area.

Recommended: Yes

What we needes

Good location for us, good price, tight spots (but I think that’s standard. Just some confusion on spot numbers and them being moved.

Recommended: Yes

Convenient

I was looking for a place for 4 months! Adriana helped me to get the best deal, she was amazing!! Very happy Thank you!!

Recommended: Yes

Great. Clean and friendly service

Very clean and friendly service. Location is great

Recommended: Yes

Professional people, but hidden costs!

I was very happy with the professionalism of the staff. However-- When I reserved the space, I was told that the "total move-in costs" would be $25.00. Upon arrival and after viewing the rental space, I began processing the paperwork. I was told I would need to pay an additional $16.00 per month for required insurance. I was also told I could not use my own lock, but had to purchase one from Public Storage ($19.00). So, my new move in costs were approximately $60.00. This almost seems like a "bait and switch" type set-up.

Recommended: No

Public Storage

Staff is very helpful, great prices.

Recommended: Yes

The process was quick ..

The process was quick ... however the manger did a great job of force upselling !!! She made me think the lock was in loaded in the monthly rate .. until it was time to pay .. I ended up paying $ 20 for a lock and she never mentioned insurance until signing the contract Then she kept saying I had to have insurance.. additional $11 plus the rental fee $51 out the door ...

Recommended: Yes

Danielle was great

Danielle was great, everything couldn't have gone better. Thanks again for outstanding customer service. Bill Schroeder

Recommended: Yes

Great CS but please make sure your...

Great CS but please make sure your staff is not wearing pants that's falling off. Have them wear belts please. Thank you

Recommended: Yes

Great service and everything she's was beyond helpful and informative. Certainly knows what she is doing and deserves a raise if not a promotion.

Recommended: Yes

Jan and Shea were very helpful with taking my payment and updating my account. Thank you very much.

Recommended: Yes

Thanks Shea and Jan for being so friendly and helpful with my recent storage box.. All my questions were answered and concerns put to rest..

Recommended: Yes

Jan has been really helpful. She has answered every question I have and is kind and funny.

Recommended: Yes

Jan helped me again! I am moving back into Illinois and she helped me find a unit to store my goods. She found me the best price and location for me.

Recommended: Yes

Secure and clean

The desk staff was very efficient. Quick check in and access to our storage area. Very clean! Love the security program as well. Even though forced to take insuance I give the location 5 stars.

Recommended: Yes

Key pad

Key pad way to far to reach from the window car. Is there any app that can control the automated door?

Recommended: Yes

Great Service

The Manager and Trainee at the West Chicago facility made reserving space a breeze. Very helpful and nice!

Recommended: Yes

Expensive

Customer service and security is great, however my rates have gone up over $40 in two year. Not happy.

Recommended: Yes

Great customer service

Twain was extremely helpful!

Recommended: Yes

Excellent Service by Professional Staff - Public Storage - Winfield, Illinois Facility

Many Thanks, to Property Manager (Twain) and his great staff. Very professional and the customer service was outstanding. Keep-up the great work !! Highly recommend - Winfield, IL Public Storage property

Recommended: Yes

I have done 2 other reviews already.

This is the third review from me.

Recommended: Yes