Aug 26, 2022
Good setup, friendly staff.
Great place for storage. It is a secure place to park our rv at a reasonable price. The staff is friendly and the place is secure and convenient.
Apr 11, 2022
Nice place, price change, make sure to cancel insurance
Mar 02, 2022
Easy and quick
Easy, straight forward, took 5 min to get storage
Jan 22, 2022
Good customer service
Good customer service, snow team blocked entrance and caused isses.
Mar 02, 2021
Cheap but old
The woman working was very kind and helpful. The storage unit did have a stain on the ground but it didnât look like it would affect my items. The roof needs to be redesigned because when it rains the water comes straight down right by the entrance. It had rained the day before and my arms got soaked putting items in the unit. Best price in the area.
Jan 13, 2021
What we needes
Good location for us, good price, tight spots (but I think thatâs standard. Just some confusion on spot numbers and them being moved.
Nov 27, 2020
I was looking for a place for 4 months! Adriana helped me to get the best deal, she was amazing!! Very happy
Jul 09, 2020
Great. Clean and friendly service
Very clean and friendly service. Location is great
Mar 07, 2020
Professional people, but hidden costs!
I was very happy with the professionalism of the staff.
When I reserved the space, I was told that the "total move-in costs" would be $25.00. Upon arrival and after viewing the rental space, I began processing the paperwork. I was told I would need to pay an additional $16.00 per month for required insurance. I was also told I could not use my own lock, but had to purchase one from Public Storage ($19.00). So, my new move in costs were approximately $60.00. This almost seems like a "bait and switch" type set-up.
Apr 30, 2019
Staff is very helpful, great prices.
Nov 15, 2018
The process was quick ..
The process was quick ... however the manger did a great job of force upselling !!! She made me think the lock was in loaded in the monthly rate .. until it was time to pay .. I ended up paying $ 20 for a lock and she never mentioned insurance until signing the contract Then she kept saying I had to have insurance.. additional $11 plus the rental fee $51 out the door ...
Nov 07, 2018
Danielle was great
Danielle was great, everything couldn't have gone better. Thanks again for outstanding customer service. Bill Schroeder
Apr 26, 2018
Great CS but please make sure your...
Great CS but please make sure your staff is not wearing pants that's falling off. Have them wear belts please. Thank you
Oct 01, 2017
Great service and everything she's was beyond helpful and informative. Certainly knows what she is doing and deserves a raise if not a promotion.
Sep 19, 2017
Jan and Shea were very helpful with taking my payment and updating my account. Thank you very much.
Sep 10, 2017
Thanks Shea and Jan for being so friendly and helpful with my recent storage box.. All my questions were answered and concerns put to rest..
Sep 06, 2017
Jan has been really helpful. She has answered every question I have and is kind and funny.
Jul 23, 2017
Jan helped me again! I am moving back into Illinois and she helped me find a unit to store my goods. She found me the best price and location for me.
May 30, 2017
Secure and clean
The desk staff was very efficient. Quick check in and access to our storage area. Very clean! Love the security program as well. Even though forced to take insuance I give the location 5 stars.
Mar 01, 2017
Key pad way to far to reach from the window car. Is there any app that can control the automated door?
May 31, 2016
The Manager and Trainee at the West Chicago facility made reserving space a breeze. Very helpful and nice!
Jul 21, 2015
Customer service and security is great, however my rates have gone up over $40 in two year. Not happy.
Jun 02, 2015
Great customer service
Twain was extremely helpful!
Mar 18, 2015
Excellent Service by Professional Staff - Public Storage - Winfield, Illinois Facility
Many Thanks, to Property Manager (Twain) and his great staff. Very professional and the customer service was outstanding. Keep-up the great work !! Highly recommend - Winfield, IL Public Storage property
Jun 03, 2014
I have done 2 other reviews already.
This is the third review from me.