Public Storage - Oakbrook Terrace - 17 W 170 Roosevelt Road

Great Client service

Angie is tremendously a great person to work with. She was very helpful, and took ownership of the client relationship. Took time to explain everything, and made the process easy.

Recommended: Yes

great storage

Easy process, great customer service.

Recommended: Yes

I had to store my car as I was not able to bring it to Ohio from Illinois.

My daughter was able to drop off the car as I am in Ohio and she said the process went very well.

Recommended: Yes

Rob"s the Best !

Rob, the facility manger is the BEST thing about the PS in Oak Brook Terrace ! Attentive, helpful, professional, a real pleasure.

Recommended: Yes

Awesome

Customer service was very helpful.

Recommended: Yes

Great Management`

I just signed a contract for an RV spot at Public Storage mainly due to Sally the on-site manager. Professional, competent and friendly. The only issue I have and why it's not a 5 star view is that I inquired many times with different personnel at Public Storage, what is my net net total per month. When told the amount, I asked again, are you sure? There are no other charges? The answer was Yes, no other charges. So at signing when I was told there is an additional $10 fee each month I was very disappointed.

Recommended: Yes

Sally is great!

I called the number on the card Sally gave me last year when I rented a parking spot. Sally remembered me and got me all set up. She is a pleasure to do business with. Thanks India White

Recommended: Yes

My experience with the Public Storage...

My experience with the Public Storage has been stellar. Great customer service!

Recommended: Yes

The manager was super helpful and...

The manager was super helpful and friendly!!

Recommended: Yes

Great experience.Sally suggested I...

Great experience.Sally suggested I bring my boat in before the snow on Sunday.Good idea.

Recommended: Yes

From the person on the phone that took...

From the person on the phone that took the reservation to the person at the storage facility made the rental easiest can. Diamond was especially helpful at the storage facility she is a person of well knowledge of the services that your company provides and made the Storage process even easier

Recommended: Yes

Excellent facility!! Please add some visibility it is very hard to find. Nicolette & Sarah are sooo nice and friendly! Everything was easy from start to finish!!

Recommended: Yes

The manager was pleasant and professional. I have used this facility in the past and had a great experience:) Would recommend!

Recommended: Yes

I love the property manager Nicolette! She is super AWESOME! She knows the job very well and she is very patient! She helped me decide on a storage space. She is a HUGE asset to public storage because I have been to some not so nice ones in the past and she was by far the best ever! I couldn't stop thanking her.

Recommended: Yes

Nicolette was very efficient and knowledgeable. She gets you in and out but is very thorough. She made sure I understood everything and clearly explained the rules. She rocks.

Recommended: Yes

Nicolette was very efficient, helpful, and polite. She knows really her job and her customer service is excellent!! I enjoyed being helped by and renting my unit from her !!

Recommended: Yes

Work to do

For such a price I expect cleaner storage spaces

Recommended: Yes

Great customer service.

Great customer service. I was able to sign and move in same day. They have easy drive up access which is super convenient. They don't tell you that they require insurance when you talk to them on the phone (which is $11/month) other than that everything was great.

Recommended: Yes

Quick and easy... Was great

Everything was done quick, clean and easy... Very clean

Recommended: Yes

Wonderful Service

My experience with Public Storage went well. The customer service clerk was very helpful and explained everything thoroughly. The customer service clerk also had a good attitude and answered all my questions without a problem.

Recommended: Yes

The Storage unit was clean and safe I got a great price for it. Just remember to check the move out date otherwise you will be c

The Storage employees were very helpful to set up and vacate the unit I worked with Mike and Kelly at Oakbrook Terrace -24802. I missed the move out time by 12 hours and got charged $116 when I paid only $77 for 30 days on the unit. I called Jeff Pattorff Distict Manager to maybe sort out the issue and just pay a late fee instead of another month but never got a hold of him, leaving multiple voice mails with no response.

Recommended: Yes

I question your accuracy or honesty of highway signs.

You sign offer of $1.00 for first month of rental without a condition spelled out was not what I found out when renting. A 20' by 10' size storage was available at 1/2 of $227.00 for first month but not available at $1.00. I am disapointed, and I shall be wary about any other offer made by way of your signage or published in the media or on the internet.

Recommended: Yes

Affordable place to store stuff.

I was initially looking to get storage at LifeStorage. They wanted $70 for a 5' x 5' unit. Instead, I went to Public Storage and pay $55 for a 10' x 5' unit. Much better deal.

Recommended: Yes

Great service, great price - why go anywhere else?

I would highly recommend this location if you are looking for great customer service and a great price.

Recommended: Yes

Raised the rates for no reason $9 before I'd even been there a year...

Don't go there much as it's my satellite storage, but not worth the extra $'s a month. Also, made me sign up for electronic billing, but there is no setting for reminders other than just getting the bill 4 weeks before it's due. So you add in the $20 late fees I amass after being 5 days late & they actually get almost $80/month for a non-climate controlled "closet". If I wasn't so tired of moving stuff around, I'd just leave.

Recommended: Yes