Mar 20, 2023
Very nice, user friendly online experience
Needed to secure a large space in limited geographic area, was able to secure and pay for online at 4:30 PM -- by 6:00 I had access and was move in ready.
Mar 01, 2023
Easy process. Customer Service Representative very courteous and helpful
Dec 17, 2022
The desk clerk she was very nice
I received a four month discount and being that I'm on a fixed income that was a great deal
Mar 14, 2022
Clean unit, wonderful customer service.
The price is a bit more expensive than other units of the same size I have rented in the past. Customer service was amazing and the manager was very friendly. Unit was very clean, easy to access. The only thing I really dislike is it is not 24/7 accessible for renters. Would definitely recommend to friends regardless of any personal dislikes.
Feb 07, 2022
Very clean, nice person and easy to get thru.
Jun 17, 2021
Having to move in a hurry for my career, Michelle was outstanding. She came through in a major way when we needed it the most. Itâs hard to find good customer service let alone great service. Thank you Michelle, Iâll be referring everyone in need to this facility.
Brian L Burns
May 17, 2021
I had a pleasant experience. The customer service was good. The unit was clean. Price was decent. Overall experience is good. Needs to be 24 hour access.
May 04, 2021
Clean Friendly Facility!
We have used this facility many times. The staff there has always been friendly and helpful.
I have referred family members and friends who have needed and also who had used a competitor facility and have actually moved from other and to this location.
Billie jo Thommes
Dec 16, 2020
Storage Move in
Office lady was very professional and nice and even helped us out when we had an issue .. This lady deserves a raise for all the awesome work she is doing ..
JOHN MARK MAYFIELD
Aug 12, 2020
cheap rent and sturdy but expensive boxes.
I like the business. Faith the office worker was very positive. My cube was very clean. Accessibility 6 am to 10 pm was good. Faith made my gate pass code easy to remember and helped with boxes when I returned them. They charge a $20 a month for a mandatory insurance. Your own apartment renters policy will cover that for less or with no added fee to re-insure.
Dec 11, 2019
Great deal nobody compares to this storage after the mandatory insurance the current deal is still better than anything i found for a 10 by 20 .
Nov 16, 2019
It's was nice but don't have uhual truck
Oct 31, 2019
Service great location good spit
Oct 31, 2019
Great experience. Very clean and helpful staff on site. Will continue to use and recommend to others
Oct 03, 2019
A good experience
Very helpful employees, both office and unit were clean.
Jul 23, 2019
I had reserved a unit for my son who was moving from Jacksonville Florida to Hawaii. It is not cost effective to ship his belongings at his point. I checked in at the office with Michelle to finalize everything before they arrived back home on 7/20. She had my information ready, she took me to see the unit, which we chose a climate controled unit and it was very clean and nice and cool inside the building. We went over all the paperwork which she explained throughly as well as the codes to get in and out. I'm very pleased with the unit we have and the help I received at the office. Thank you!
Jul 15, 2019
Affordable Pricing and Excellent Customer Service
I was able to secure a great deal online on a storage facility at an affordable price. Paperwork was ready by the time I arrived at the facility, and the customer service agent was very helpful in answering all questions. She provided a thorough overview of all of the information I needed regarding access, payments, and after-hours access.
Mar 18, 2018
Very friendly staff who helped me through the entire process.
Very clean facility, friebdly, helpfully staff, easy to go through process and easy move in. I recommend this facility!
Sep 28, 2017
Everyone was very polite
I needed a bigger storage area and they really went above and beyond to help me
May 10, 2017
Good location for what we needed.
Prompt, friendly service and nice, clean space
Nov 01, 2016
First time using a storage unit. Couldnt have gone any better. :)
Kris at the East Peoria location is wonderful!!
Oct 27, 2016
Good service .
Oct 13, 2016
It was fine
Not the greatest customer service
Oct 09, 2016
It's a wonderful place
I would differently tell all my friends to get a storage space their its it's very clean and welcoming
Sep 17, 2016
Exactly as advertised
Storage unit was as described in the ad, staff were friendly and helpful and we were in and out in no time at all! I highly recommend this facility.
Aug 30, 2016
The lady was very friendly and helpful with questions. I was told the wrong info about how much I would have to pay for the storage that day and she tried everything to get the price down to what I had just till I got paid on Friday. I appreciate everything she tried to do for me.
Mar 27, 2016
Affordable and professional
Affordable and professional with a good location.
Mar 12, 2016
Mar 08, 2016
I needed a storage unit right away. I was able to call at 7 a.m. and get a storage unit that day. They have reasonable hours of operation. You must have insurance on your units. However they do not have a restroom in the facility so you must use the restroom before getting there.
Mar 01, 2016
Staff wasn't as knowledgeable as other reviews. Friendly tho. Unit was dirty when i opened it. Overall satisfied
Dec 31, 2015
Nice and simple
Smooth transaction. I wish I would have known I need to have two locks instead of one though. Reasonably priced.
May 17, 2015
Easy and proficent
The unit was alright for storing my daughter's things over the summer.
Jan 08, 2015
Great storage space and location
Dec 26, 2014
Great! Good service! Very Pleased!
Sep 22, 2014
Inside unit was very clean I have concerns of all the spiders on the outside of unit you need to spray I know it is that time of year in Illinois the spiders are looking for a place for winter but they are very bad
Nov 25, 2013
Great customer service
Manager is easy on the eyes also
Oct 02, 2013
It's a reasonably priced and a run of the mill storage facility. Easy and got moved in with no issues or problems.
Sep 10, 2013
Sep 04, 2013
Was easy to move into. Got there right at closing time and the lady at the front office was patient and willing to help.
Aug 22, 2013
It has been a great experience I will recommend it to everyone. Thanks again
May 31, 2013
I always have great service at this facility
The paperwork, and customer service was great! I would definitely recommend it to others.
May 23, 2013
They didn't tell us ahead of time we needed proof of insurance, so we had to call our agent and have him fax it over. That was a hassle that could have been avoided.
May 15, 2013
When I arrived , I was told I needed a copy of my insurance policy but was never informed of this prior to my arrival. Luckily my daughter still had her computer in her dorm room so I went there and printed a copy from the insurance website. It would have been helpful to know this before hand. Otherwise everything else was fine.
Apr 30, 2013