STORSAFE of Pilsen

Simply the best.

This facility is all you could ask for and need in a storage facility, but above all else reserving my unit was amazing I spoke with Laura Turner and she was just so knowledgeable on all units, sizes pricing and what would best suit me, I almost went with a unit that was too small and she got me the perfect one! 5stars!

Recommended: Yes

Easy smooth process done in the same day.

Joya T the nice lady who assisted me in the front office was wonderful. She made the process easy to understand, quick, and headache free. I would recommend booking a storage unit with this facility.

Recommended: Yes

MS. Joya was excellent. from start to finish

I was very impress with her services and how i even saved money.

Recommended: Yes

Great place

I had a great experience doin the tour and the paper work , the price was great. Friendly staff and the unit i rented was great for the price .

Recommended: Yes

Very easy move

Joya was amazing at helping us during the coldest day of the year. Many thanks Joya.

Recommended: Yes

Great pricing and customer service

They were kind on the phone and in-person. Jermaine really took time to figure out my needs and make sure I understood everything. The pricing was great as well. I was offered 50% off for the first 3 months.

Recommended: Yes

Overall the best experience having had 5 other storage units since 2010.

From being contacted minutes after submitting my request on the website to understanding an illness that cost me a few days culminating with public transportation causing my tardiness, all was accepted. The paperwork was fairly quick and I was able to move some items that day.

Recommended: Yes

Yes 24 hour access

This storage facility is nice & clean, has 24 hour access, lets you use a app to access the gate so you don’t have to get in and out of the car. Joya the manager was great with assisting me and getting the right size unit, she even stayed after 4 (closing hours on Saturday) to assist me. The freight elevator was out but I still had a smooth move in

Recommended: Yes

Nice staff, easy process, & no drama.

The staff made an emotional & frustrating process easy. Obtaining a storage is usually due to circumstances one would rather not deal with; however, the staff made it hassle free.

Recommended: Yes

Nice spot but need additional cameras

Nice spot, management seem to be honest. Not enough security cameras

Recommended: Yes

Good place

This is a wonderful place for your storage. The customer service is excellent. They have indoor parking. The one draw back is it’s not climate controlled but it’s cool in fall and spring to remove items. Hi But the best attribute is they will prorate the monthly bill when moving out. Their competitor who I rented before did not offer. If you were a day late on the bill and moving out you had to pay for full month they also will waive one late fee once a year if you ask

Recommended: Yes

Best Option on Chicago's Southside

I had the pleasure of dealing with Jermaine who greeted me at the door with a smile and offered up something hot or cold to drink. Jermaine provided exceptional customer service through and through!! This storage place was very clean from the front to the back and even smell great! I honestly cannot say enough wonderful things about this facility.

Recommended: Yes

Horrible customer service

Very poor customer service from jermane. I don't think anyone should feel like they can't ask questions when entering any type of business transaction and he definitely tried that with me. Maybe I asked too many questions, maybe he had a bad day or night before. Either way, I don't think customers should be treated this way for asking questions. StorSafe, maybe this was a one-off kind of thing, but this individual's attitude is the reason for this negative review. Everything started ok, but his attitude changed after I asked to see equal units closer to elevator and other questions. One of them was "do you guys do pest control on a regular basis", and his answer was "do see any" in a rude tone? I didn't think that was appropriate, but I blew it off and we continued the tour. Toward the end, after I accepted the unit, I told him I had my own insurance to cover the unit and that I had my policy with me as proof. He said this was not accepted and the only option was to call my insurance (Progressive) and have them add StorSafe on my policy, for coverage. I called Progressive right there and they said they don't add a company on the policy and I should show Storsafe proof of coverage with my policy. I told jermane this and he said "everyone else can do it, why can't your insurance company do it"? By this time I am a little pissed at this guys attitude and I ask if there was another option, he just repeated his last statement. I asked to speak to a manager, he said he was the manager. I asked to speak to his boss, he said he was the boss. He then said he wouldn't rent to me and asked me to leave. Bad representation for what seems to be a decent company, new to the area.

Recommended: No

The price I pay monthly is not that bad, and the size is pretty good.

I wish they cleaned the room beforehand, because there is a lot of dust that needs to be cleaned рџ¤ў.

Recommended: Yes

Complicated to access.

Instructions were not given on how to access. I called customer service and they were of no help what so ever.

Recommended: Yes

Great Service

Jermainw\e was wonderful and very helpful.

Recommended: Yes

managers are pleasant to work with and very accommodating.

Great team of people to help us during our time of transition. I love the technology enabled services.

Recommended: Yes

Love the 24 hour access

Better access & location than the one I had.

Recommended: Yes