Jan 03, 2023
I had a great experience doin the tour and the paper work , the price was great. Friendly staff and the unit i rented was great for the price .
Dec 25, 2022
Very easy move
Joya was amazing at helping us during the coldest day of the year.
Many thanks Joya.
John Sharpe Jr
Dec 24, 2022
Great pricing and customer service
They were kind on the phone and in-person. Jermaine really took time to figure out my needs and make sure I understood everything. The pricing was great as well. I was offered 50% off for the first 3 months.
Lowell O Turner
Dec 17, 2022
Overall the best experience having had 5 other storage units since 2010.
From being contacted minutes after submitting my request on the website to understanding an illness that cost me a few days culminating with public transportation causing my tardiness, all was accepted. The paperwork was fairly quick and I was able to move some items that day.
Dec 05, 2022
Yes 24 hour access
This storage facility is nice & clean, has 24 hour access, lets you use a app to access the gate so you donât have to get in and out of the car. Joya the manager was great with assisting me and getting the right size unit, she even stayed after 4 (closing hours on Saturday) to assist me. The freight elevator was out but I still had a smooth move in
Joseph W Trimarco
Sep 20, 2022
Nice staff, easy process, & no drama.
The staff made an emotional & frustrating process easy. Obtaining a storage is usually due to circumstances one would rather not deal with; however, the staff made it hassle free.
Sep 11, 2022
Nice spot but need additional cameras
Nice spot, management seem to be honest. Not enough security cameras
Aug 20, 2022
This is a wonderful place for your storage. The customer service is excellent. They have indoor parking. The one draw back is itâs not climate controlled but itâs cool in fall and spring to remove items. Hi But the best attribute is they will prorate the monthly bill when moving out. Their competitor who I rented before did not offer. If you were a day late on the bill and moving out you had to pay for full month they also will waive one late fee once a year if you ask
Aug 16, 2022
Best Option on Chicago's Southside
I had the pleasure of dealing with Jermaine who greeted me at the door with a smile and offered up something hot or cold to drink. Jermaine provided exceptional customer service through and through!! This storage place was very clean from the front to the back and even smell great! I honestly cannot say enough wonderful things about this facility.
Aug 14, 2022
Horrible customer service
Very poor customer service from jermane. I don't think anyone should feel like they can't ask questions when entering any type of business transaction and he definitely tried that with me. Maybe I asked too many questions, maybe he had a bad day or night before. Either way, I don't think customers should be treated this way for asking questions.
StorSafe, maybe this was a one-off kind of thing, but this individual's attitude is the reason for this negative review.
Everything started ok, but his attitude changed after I asked to see equal units closer to elevator and other questions. One of them was "do you guys do pest control on a regular basis", and his answer was "do see any" in a rude tone? I didn't think that was appropriate, but I blew it off and we continued the tour.
Toward the end, after I accepted the unit, I told him I had my own insurance to cover the unit and that I had my policy with me as proof. He said this was not accepted and the only option was to call my insurance (Progressive) and have them add StorSafe on my policy, for coverage. I called Progressive right there and they said they don't add a company on the policy and I should show Storsafe proof of coverage with my policy. I told jermane this and he said "everyone else can do it, why can't your insurance company do it"? By this time I am a little pissed at this guys attitude and I ask if there was another option, he just repeated his last statement. I asked to speak to a manager, he said he was the manager. I asked to speak to his boss, he said he was the boss. He then said he wouldn't rent to me and asked me to leave. Bad representation for what seems to be a decent company, new to the area.
Aug 13, 2022
The price I pay monthly is not that bad, and the size is pretty good.
I wish they cleaned the room beforehand, because there is a lot of dust that needs to be cleaned ð¤¢.
Aug 07, 2022
Complicated to access.
Instructions were not given on how to access. I called customer service and they were of no help what so ever.
Jul 11, 2022
Jermainw\e was wonderful and very helpful.
Mar 28, 2022
managers are pleasant to work with and very accommodating.
Great team of people to help us during our time of transition. I love the technology enabled services.
Nov 26, 2021
Love the 24 hour access
Better access & location than the one I had.