Jayla Dawkins
Jul 16, 2023
Moved in
There was no AC and made it very miserable moving things in
Recommended: Yes
Branden Sasser
Apr 13, 2023
Good thing it’s cheap
No push carts on property. Was told when checking in they are on order and no timeline to getting new. My unit is on the third floor
When asked where they go was told, ‘they get stolen. Customers walk off or store them in their unit’. Why don’t they retrieve them? I don’t feel my belongings will be safe here if they don’t care for their own property.
Recommended: No
Charie Jackson
Sep 19, 2022
Great place
Everything went well and smooth
Recommended: Yes
Hemra
Jul 24, 2022
Fantastic place to store your belongings
Great place and very clean, awesome service.
Recommended: Yes
Chris
Mar 06, 2022
Streamlined experience
I’ve never had to rent a storage unit before, and would absolutely recommend this location. Clean, easy in and out and check in experience all done electronically.
Recommended: Yes
Moses Mugimba
Feb 21, 2022
Ivynne was so helpful in a professional manner
Very good storage and enough space
Recommended: Yes
Maria cardenas
Jan 22, 2022
Great customer service
Everything was really smooth, service excellent, the place is really clean and secure, I will recommend this to my friends
Recommended: Yes
Clay S Conrad
Aug 07, 2021
No comment
Nothing much to say. It's a storage room.
Recommended: Yes
D Kelly
Aug 02, 2021
5 Star
The price was amazing. Everyone that we encountered went over and beyond to help us. From the phone rep to store rep everyone was knowledgeable, informative, and polite!
Recommended: Yes
Brenda Payne
Jun 12, 2021
Easy access and great customer service.
They were very accommodating and provided great customer service.
Recommended: Yes
Capri Kalke
Jun 09, 2021
Quick and painless!
The whole process of renting and moving in was so quick and easy! It really eased my anxiety about moving all of my stuff.
Recommended: Yes
Jonathan
May 17, 2021
Nearly a brand new, state-of-the-art facility.
High property security, clean.
Recommended: Yes
Eddie Gallegos
May 10, 2021
Awesome!!!!!
Very clean and secured facility
Recommended: Yes
Juan
May 03, 2021
Nice clean facilities for a great price
Great storage unit. Always clean and great price.
I only wish they had more dollies/carts, and extended hours.
Recommended: Yes
E.
Apr 12, 2021
Easy, simple. Decent sizes for the price you pay.
Decently sized units for good prices. Clean, well controlled environment
Recommended: Yes
Stephanie Blake
Jan 08, 2021
Great Staff/Easy move in
I like the fact that each entry point you have to put your access code to go thru (except the business office), like the gate and entrance to the building and into where the actual units are! This location’s locks are MUCH safer than locks I’ve seen in the past (round pad lock w/key), you have to drill the lock out before breaking in. Now about the staff, Christine was amazing and helpful when I came in to sight the paperwork. Then I had to go into the office because I left my card with all the credentials to be able to enter the gate in the building and the manger (I think she was management) was very nice and accommodating. And the most SHOCKING for me was the fact she was cleaning the bathrooms the clientele use, which was impressive since there were 2 other employees at that time. Then I decided I was going to pay Feb rent and spoke to another young lady (she told me her name, grrrr I don’t remember) she was helpful and accommodating as well! I went to dropped off more stuff yesterday and once again the bathrooms were spotless and the facility was clean!
Recommended: Yes
Bob derr
Nov 30, 2020
Great place and staff
Price was great the facility was clean and staff awesome
Recommended: Yes
Tyson H
Nov 20, 2020
Secure and clean!
Of all storage locations I have used in Houston, Public Storage on Hempstead is by far the most secure and the cleanest. The move in was smooth and contactless, which is much appreciated during the covid times. I signed up for the unit via SpareFoot and finished enrolling after receiving an email from Public Storage directly. Once I arrived at the storage, my security code was set up and ready to go, and my key and lock were inside the storage unit.
The Hempstead storage facility has extra security, compared to the other storages I have used. You have to use the code to get in and out of the gate, to get inside the building, and to go up and down the elevator. There are very clean bathrooms on the first floor.
All of the units are air conditioned.
The advantage of using Spare Foot was in the availability of units. I wanted specifically a 10 x 5' unit. Public Storage website showed no availability for this type (only 5 x 10' units), while Spare Foot did show them available.
Recommended: Yes
Lowry Benz
Nov 05, 2020
Great experience with the weekend help!
Great experience with the weekend help!
Recommended: Yes
Tyneichau
Jul 30, 2020
Great.
Pretty awesome space , recommend
Recommended: Yes
Annette Felker
Jul 29, 2020
Clean and friendly
Easy access clean and friendly staff easy on line application
Recommended: Yes
Wendy Moreno
Jun 23, 2020
Love it!
Great quick service. Very clean and neat facility. No hassles and great price!
Recommended: Yes
Nathan
May 31, 2020
Clean place. Good value. Secure.
Nothing bad to say here. It’s a great facility, you were in construction. Good security and friendly staff. Prices are
Recommended: Yes
Lindsay
May 15, 2020
Good experience
Very friendly and accommodating staff! Very clean facility! I only wish office hours were extended a little bit more to accommodate people working during the week who need to access their unit.
Recommended: Yes
Nathan
Mar 26, 2020
Easy to schedule and view. Nice facilities. Nice people
The whole process, once I arrived in-person, took about 15 minutes. Easy and painless. Nice facilities and good A/C. Seems very secure.
Recommended: Yes
Patricia Thornton
Jan 09, 2020
Very friendly and professional
The location I am using is very clean,the grounds are very well kept. Staff are all very professional and friendly
Recommended: Yes
Uneeda Freeman-Harris
Nov 05, 2019
Excellent and friendly staff
Excellent and friendly staff! Clean facility! Just wish access could be a little later! I checked other storage units in the area and for the price the unit that I rented I found Public Storage to be the better value.
Recommended: Yes
Joseph Pham
Jul 18, 2019
Young gentlemen with glasses great service
Young gentlemen with glasses. I forgot his name. Very professional and super friendly.
Recommended: Yes
John Rodriguez
Jun 19, 2019
Pros & Cons & Honesty & Dishonesty
All 4 words in the title have been experienced during my renting space with PS. I'll start with the PS location 14050 NW Freeway Houston Tx 77040. The manager there Christina is A-1 professional however the property needs to be condemned and shut down and leveled. Why? Because the locations next to white oak bayou. Though when flooding occurs or even just a quick drizzle of rain the storage units remain dry,but the plumbing backs up causing human feces into all drives leading up to storage units. Rats rats & more rats. There's a row of units at back of this location which is rat infested. On any given day a client can open the garage door style doors on units and see,smell,& hear multiple baby rats crying or whatever noises baby rats make or see multiple rat tails just above steel I beams at top of units from front to back or smell rat before a unit doors opened or see the rat feces scattered all over the unit floors or see what was once intact and unmolested storage items/content now chewed up and torn into a millions of small fragments reduced to nothing more than stinky disease saturated shreds. The homeless people who've set up camp directly behind the PS NW Freeway location don't help the PS hired pest control contractors At all only making matters worse because they throw every bit of trash against the back wall of the last row of storage units 24/7. Think about it? Roughly a hundred homeless people live in the woods and eat,sleep,play,argue,fight,complain,exist against and behind this location some of whom their selves at an adult video store located within walking distance of this location. PS says law enfor has been contacted but obviously nothing's been done concerning this matter. The electricity in the same last row is suspect at best. The breaker boxes for this last row are broken,rusted,& need to be replaced. Live Electrical wires insulation stripped are dangling everywhere,the breaker switches are rusted and broken exposing electricity shorts that if dark enough show sparks arcing in all directions. I can go on and on and on. My storage unit was broken into and completely robbed of every single item worth in excess of $10,000.00 but PS storage unit insurance caps at $5000 therefore leaving me sol.
Recommended: Yes
Peggy B
Apr 25, 2019
The facility was clean and well...
The facility was clean and well secured. I found the management helpful. I felt confident in a new city that until I find a more permanent situation.
Recommended: Yes
Savannah
Apr 15, 2019
This public storage is an amazing...
This public storage is an amazing location.
Recommended: Yes
Edward Gordon
Mar 27, 2019
It's convenient
It's convenient, New, clean, and affordable
Recommended: Yes
