Derek Hanks
Oct 03, 2023
Will always rent here.
Outstanding service and storage facility.
Recommended: Yes
Troy
Jun 21, 2023
The access hours are short
Accessing my unit during normal business hours is probably the most difficult to deal with this storage facility. Means I have to take off work and lose money just to store stuff in time before the gate closes. I didn't check the hours because the industry norm is at least 9pm some later. I'll make sure to check the hours on every rental location from here on.
Recommended: Yes
William
Mar 12, 2023
Railynn was wonderful!
I accidentally booked two storage units. One at this location and another at 2100 North Loop West. Upon figuring this out, Railynn, was able to assist me. She not only called me back on a Sunday, but had the other unit removed and got me a better price on a unit with her building. A for customer service!! Thank you again Railynn.
Recommended: Yes
Elisa Hunt
Jan 06, 2023
Excellent office greeting
The staff was amazing!!! Clean, great location.
Recommended: Yes
David
Dec 29, 2022
Easy access, good service
Great support from George the site manager. The Public Storage app allows you to use your phone to open gates and operate elevators instead of remembering your 6 digit passcode.
Plenty of parking and easy access off the 610.
Recommended: Yes
Rachel
Jul 07, 2020
Pricing seems to be inconsistent
Pricing seems to be inconsistent. I went to get a second storage and they wouldn't link it to my husband's account, but they also wouldn't give me the free month. They also spelled my name wrong. Unsure why you can't have two people on an account. I do appreciate the steps they are taking for safety during the current pandemic.
Recommended: Yes
Jeanette M
May 29, 2020
Great customer service and friendly...
Great customer service and friendly faces (behind the masks)!
Recommended: Yes
Vallary Groda
Apr 15, 2020
The lady was very helpful!
The lady who helped me was very thorough and professional.She answered all my questions and concerns and was ver pleasant.I would recommend this place to my friends for sure.
Recommended: Yes
Elizabeth
Mar 15, 2020
Shanele was really helpful and pleasant...
Shanele was really helpful and pleasant to be with. Check in was simple and easy. Kinda blindsided by the requirement for insurance, but in my case I needed it.
Recommended: Yes
Cynthia
Dec 16, 2019
Overall a pleasant experience
Having used other storage facilities in the past I felt this public storage was clean with great security. Customer service was efficient and friendly. The cost was much less expensive than other places. Overall a great place.
Recommended: Yes
Hilda Sibrian
Nov 22, 2019
Excellent service
Excellent service, Jorge was very helpful and polite!
Recommended: Yes
Melissa Atkinson
Oct 18, 2019
great staff
Love the staff and the location is super convenient.
Recommended: Yes
Tristan Quintanilla
Oct 08, 2019
Munchi was very helpful and I had a...
Munchi was very helpful and I had a wonder Experience!
Recommended: Yes
George Fels
Aug 05, 2019
Excellent customer service by friendly...
Excellent customer service by friendly helpful people. A new facility clean and secure. You will love it here
Recommended: Yes
Jessica Campos
Jul 15, 2019
Excelled costumer service.
Excelled costumer service.
Recommended: Yes
Diana Munoz
Jul 15, 2019
Everything was great!
Everything was great! From online hold to check-in at the location, the experience has been great. Employees were helpful and courteous and the location is well maintained. I like the attention to security of the property.
Recommended: Yes
Karen T
Jul 02, 2019
Need more perks for long time customers
The young ladies who assisted me were very professional and helpful. Their service was definitely 5 stars. However, I could not give 5 stars because I am a long time customer and there are no perks associated with longevity. This is my second unit that I am renting in addition to the current one and all of the discounts were for new customers. I am really convinced that I need to move out of both of my units and go elsewhere.
Recommended: Yes
Keishia Rivers
Jul 01, 2019
Great customer service
Great customer service
Recommended: Yes
Gary Barnes
Jan 07, 2019
service cart location is very...
service cart location is very inconvenient.
Recommended: Yes
M.B.B.
Dec 04, 2018
Very good service and security
Very good service and security, but express check-in is not Express. Other than that, we're good. Nice place, very clean.
Recommended: Yes
Rogelio Ocotoxtletejeda
Jun 11, 2018
Great service
Great service , building, price and over all satisfied.
Recommended: Yes
David Hoctor
Apr 24, 2018
Lauren the property manager was...
Lauren the property manager was EXCELLENT.
Recommended: Yes
Latronya Mitchell
Mar 05, 2018
Great place and staff was very friendly
Great place and staff was very friendly
Recommended: Yes
Veronica Jones
Dec 22, 2017
Clean facility ( except for the ...
Clean facility ( except for the bathroom where the toilet seat was on the floor when I walked in!). The person who worked there was nice and helpful. However we had to wait until he was available, which isn't a big deal, but there was another worker available at the time who just looked at us and then went on doing whatever he was doing without helping us.
Recommended: Yes
Carla Boulding
Sep 06, 2017
Nice hard working people
Nice hard working people
Recommended: Yes
Teresa Whitaker
Jul 10, 2017
Love it and Recommend it to All my ...
Love it and Recommend it to All my Family and Friends.
Recommended: Yes
Tracy Brandon
Jun 26, 2017
I just went into the office getting a new unit and Larry and Kendall was very helpful in assisting me. Great customer service.
Recommended: Yes
Patricia Miller
Jun 12, 2017
The Public Storage located 1165 N Loop ...
The Public Storage located 1165 N Loop W was an amazing experience! I mistaken it for another Public Storage that I made my reservation causing me to be late to confirm my storage unit. So I went back to them after hours and they were more than happy to help me! The whole team could see that I was in a jam and were kind enough to help me. I will continue to use them for any storage needs I may have.
Recommended: Yes
Zachary Edens
Jun 08, 2017
Great staff and facility upkeep, could use some improvements.
The staff has been honest, courteous, and super helpful. The storage units are pretty clean, and the facility itself seems to have been kept up pretty well. I docked this facility a star because there are some convenience things that would make this a five star experience... 1) The keypads for the drive-in gate are not accessible from the car window. I do NOT like having to nearly abandon my car just to get in, and I would actually consider other storage facilities because of this. 2) It would be nice if there was a keypad for entering through the walk-in gate. It makes zero sense why I should have to walk back in through the drive-in gate, and it's inconvenient whenever I'm checking out one of the flatbed carts since the keypad is on the other side of the parking lot from the office where the carts are kept. The walk in gate is on the same side as the office
Recommended: Yes
Zach Edens
May 30, 2017
Storage unit was as advertised, and here's a shout-out to Devonia for helping my find a better rate for a larger storage unit!
Recommended: Yes
Brent Powers
May 12, 2017
This Public Storage location is awesome! Christopher was great getting me all set up and very knowledgeable about the property. Incredible price for this popular area and professional all the way around!
Recommended: Yes
Texas
May 02, 2017
Public Storage is the best facility to store things that matter to you
Public Storage is a good storage facility. I have never had an issue with anything. The cleanliness and security are well maintained. I store at the 610 North location between Ella and Shepherd. One of the best things is that George, who always handles my account, is intelligent, knowledgeable and very kind and helpful. I highly recommend Public Storage for your storage needs.
Recommended: Yes
Tracey Laws
Mar 05, 2017
Ms. Kendall and Mr. George were PHENOMENAL! Extremely polite, courteous, and knowledgeable. This location is super clean and safe. I would definitely recommend this Public Storage to family, friends, or anyone looking to store their valuables at a storage facility with A service!!!
Recommended: Yes
Fred R
Jun 08, 2016
Well done
UHaul delivered on the services I needed.
Recommended: Yes
Josue Trejo
Apr 19, 2016
Great service!
Service was great and manager was polite about every one of my questions
Recommended: Yes
Monica
Apr 13, 2016
潇摯
Good no problem efficient no hassle will recommend!!
Recommended: Yes
Amanda D.
Jan 19, 2016
So far, so good!
I went online to reserve a unit and when I finished I was promptly called to set an appointment to come look over the facility. When I arrived I was met by Mr. George and Ms. Charlie. They were both courteous, and informative. I was shown the unit, and told the information I needed regarding times and accessibility. Everything has been great to date, and I'm am sure my belongings are safe and sound.
Recommended: Yes
MJ Smith
Jan 12, 2016
Easy process ... good storage space
It was easy to reserve a storage unit online and then walk in and sign the paper work. The convenience of the packing supplies is also great. I was surprised by how big a 10x15 space is actually. Will use again if needed.
Recommended: Yes
Araceli Galicia
Oct 13, 2015
fast
Secured facility. It was a good choice my experience was good.
Recommended: Yes
Kevin Clark
Feb 16, 2015
good value
everything was excellent...1 irritant was the insurance which you can't find out about until you are signing the contract. the service was excellent.
Recommended: Yes
Tom C.
Dec 19, 2014
Other than the cart policy.......
I think that the staff at my Public Storage is great! They are courteous, and very helpful. And the facility is clean and well maintained. My only complaint, and it is very definitely a complaint, is the policy with the carts. They have explained that it is a corporate policy, but I think that it is ridiculous that the customer has to slow down their move in/move out and go leave their drivers license at the office every time they want to use a cart. I understand that carts have gone missing, but for the price I pay for my storage unit I should have access to the carts 24/7. You obviously already have my credit card, so what is the big deal? If I steal it, charge me!
Recommended: Yes
Jonathan Marshall
May 07, 2014
Amazing Service
I went in to inquire about a storage space. George was amazingly helpful. He helped me identify the right-sized space for me. He walked me through the whole set up process, and he had a great, positive attitude throughout. The detailed knowledge he displayed and imparted to me was exceptional. I highly recommend him and his team.
Recommended: Yes
