Jun 10, 2020
Fast and Efficient
My husband and I needed to find a storage unit very quickly because we needed to get our things out of his grandmother's house in a rush, and since we're in between homes right now, time was of the essence! We found this storage facility easily online, made a reservation to see the unit, saw it, and signed on the same day. So thankful everything was fast and easy, and Jasmine was very helpful. Love this location because it's close to my work, too!
Feb 10, 2020
Fast knowledgeable employees!
Fast knowledgeable employees
Jan 04, 2020
Clean, Friendly staff, great location
Great location with very helpful staff. Only downside is this facility is a little pricey.
Dec 18, 2019
Clean, friendly, reasonably priced.
Was at a storage facility only 2 miles away paying $128/mo for a 4 X 4, moved here and got a 4 X 5 for only $80/mo. Staff is very friendly, don't have to go to the office and leave drivers license just to use a flatbed cart. Everything seems very clean. I am impressed, security seems equal to anything else we have experienced in this area.
Sep 12, 2019
Online reservation form is excellent
Online reservation form is excellent. The office was a little less prepared and their processing, very redundant
Aug 17, 2019
Prices and mandatory insurance is too...
Prices and mandatory insurance is too high for us seniors!
Jul 04, 2019
public storage waialae is the best !!!!!!
i would highly recommend this storage place than any other cause it's wasnt the price or where it was located it was the people who works there. always smiling and greeting everyone making sure everything is okay checking the unit just overall best storage place i've ever been to.
Apr 05, 2019
Storage so good it'll make you want to be a hoarder!
From my phone call with Ro to finally meeting her bright and smiling face, it has been quite a positive experience. Employee Ro, I believe short for Rowena, was charming, intelligent, engaging, knowledgeable and reassuring! She listened to my dilemma which led to my storage needs. She then concisely went over my storage options ie; size, cost, security, climate controlled environment, etc. Promptly took me on a tour of the facilities to acquaint myself with the options she had spoke of earlier. After making my decision, she proceeded on to the terms of service, insurance and other options/supplies to aid in my move. It is overall the most pleasant and nonstressful storage experience I or anyone could have had given the circumstances for the need of a storage unit. Mahalo nui loa for hiring Ro who made my transition a memorable and awesome time!
Feb 13, 2019
Best employ ever...
Thank you so much David. YOU THE BEST EMPLOY.
Dec 19, 2018
Willa is the best
Willa is the best. Very professional! She really cares and takes the time to understand your needs.
Sep 17, 2018
The relief Manager was very thorough...
The relief Manager was very thorough and clearly explained every detail. Very pleasant and accommodating.
Aug 10, 2017
Dealt w Gloria, she was knowledgeable, efficient, and very friendly! This location is easy on, easy off H1 & Waialae Ave, clean & very secure, both ladies were great. Much mahalo Gloria!
Aug 03, 2017
Gloria, the lovely lady who helped me obtain and select a unit at the Public Storage in Kahala, was nice, knowledgeable, helpful, and accommodating. She was a "model" of outstanding customer relations skills--a real credit to the Public Storage company and brand. It was a pleasure to meet and interact with her, and as a result, I will recommend this Public Storage outlet to others who live in Honolulu. Thank you for giving me an opportunity to comment on my experience with Public Storage. I really appreciate your doing so as it allowed me to comment and give recognition to Gloria, who I think is one of your superstars!
Jul 22, 2017
The staff (Gloria and Shannon) were so helpful and went out of their way to assist me in reorganizing my storage unit. Their service to help me was outstanding.
Jul 20, 2017
I've rented storage space many times over the years. It's a fairly dry experience, and one that I want to be quick, accurate & executed by a competent & knowledgable person. GLORIA PAET is by far, the most competent individual at any Public Storage on Oahu, that I've ever interacted with...and I've worked with many! GLORIA cuts to the chase, is accurate & genuinely makes every attempt to save me money. I trust GLORIA because she is competent, but I enjoy interacting with her because she is a respectful, helpful, personable human...rare!
Jul 18, 2017
Everything went as smooth as hoped
Everything went as smooth as hoped. Thanks!
Jun 08, 2017
Great Storage Company with Amazing Customer Service. We ran into a little problem and Gloria was there to help us with everything. What an Amazing Asset to such a Great Storage Facility. Definitely recommend checking out Gloria at the Kahala Public Storage for all your Storage needs. Mahalo for all your Help.
May 17, 2016
easy easy easy
i was looking for a short term storage unit. I knew public storage was close by and found their online registration specific to the location I wanted and it told me what size units were available and on what floors. I was able to pick my unit. Someone "Anu" called me back within 5 minutes to see when I wanted to come look at the unit. Upon arrival, Anu was very friendly and very knowledgeable. She asked what I was storing and suggested another unit. The whole process was easy and pain free. The facility is clean and easy to use and very secure.
Apr 26, 2016
Very Glad I Am Moving My Stuff to Public Storage!
The exceptional customer service by Gloria made getting set up with a storage unit a total pleasure! She was very friendly, very knowledgeable, easy to talk to, answered questions. And the facility is all I had hoped, after reserving my unit on-line: clean, easy to access, great access hours, very secure. I have had my things in storage with two other companies over the past few years and I am already most impressed with Public Storage. Hopefully I will be a customer with them for a very long time to come!
Apr 12, 2016
Secure storage and awesome service!
The storage itself was just the right size and it was easy to get all my things in there. The service was excellent, they answered all my questions and set me up right away. I feel safe leaving my things there. I recommend also utilizing the app, as it was helpful to find me deals on the good price I got.
Mar 08, 2016
Fast, courteous, clean, clear service.
Very knowledgable and helpful staff. Very clear on pricing and process. Helped me do auto billing. Excellent service.
Jul 08, 2015
Storage at Waialae age location
Gloria was. very helpful and professional and made my experience a very pleasant one. After working with her I felt very confident that I had picked the right location.
Feb 28, 2014
Good Convineint Space
Its a great service. Space is really clean. The facility safe. I would recommend.