Anh Tran
Aug 26, 2023
Good рџ‘Ќ
Good over all рџ©·
Great customer service !
Convenient bc it’s very close to my church !
Recommended: Yes
Barb
May 08, 2023
Helpful Staff, Great Prices
Prices can't be beat.Staff friendly and helpful. But you get what you pay for. Facility is old, with only one freight elevator requiring staff to operate, parking is very limited, But I do not plan on visiting my stored items often, so the price clearly outweighs the price.
Recommended: Yes
Steve Gregory
May 04, 2023
Helpful employees and clean storage
Nice and helpful all the time, they welcome with a smile every time.
Recommended: Yes
Benny
Dec 09, 2022
Great service
Location is great. Easy access. Staff is friendly and answered all my questions.
Recommended: Yes
David
Aug 19, 2022
Great Service
Nikki was my first POC and was great but everyone since then was helpful and courteous.
Great team!!
Recommended: Yes
Barbara Kaiwi
Jun 02, 2022
The staff was friendly and helpful
The staff was friendly and helpful.
Recommended: Yes
Tanti
May 14, 2022
It was great deal
Keep the great job with customers services online and in person services.
Need time frame availability and labor movers
Recommended: Yes
Gabriela
May 13, 2022
The place is spooky and the units are dirty.
This place is spooky and the units are dirty.
Recommended: No
Colby Eilerman
May 10, 2022
Overall, I had a great time moving in, it was an easy process.
Overall, I had a great time moving in; the staff was very friendly and it was an easy process.
Recommended: Yes
Robert
Apr 13, 2022
Conveniently located, ready access, great customer service!!
Easy to sign up and move in! Great location, good value and excellent customer service. Char and her work partner were very accommodating.
Recommended: Yes
Francisco A. Ramones
Apr 08, 2022
It was easy, fast and bery friendly.
Cheap price compare to other places.
Recommended: Yes
Vicente Babauta
Mar 20, 2022
Great pricing!
I like the affordable range of storage rates. Great for those that are watching their budget. Nice clean place and friendly people. Sufficient unloading area. No contract commitment required. One thing that I wish you have is a lift from the vehicle to the dolly for those of us who have no helpers to unload big bulky items. Basically, you are on your own when it comes to unloading from your vehicle. However, they do provide a lift to the upper level storage. The policy to which employees are not responsible or allowed to touch any belonging due to liability was explained to me prior to signing a monthly rental. However, the manager and employee showed willingness to provide assistance when needed. Great experience so far. I'd recommend it to people.
Recommended: Yes
Miriam Resnick-Levine
Nov 11, 2021
Great hours and friendly staff
We were planning on shopping around for a storage unit but I was very impressed with the cleanliness of the facility, the hours the storage is accessible,and I didn't feel like I was being pressured into a sale by the woman helping us. It was a little more than I wanted to spend but overall pretty average price for the size unit we got.
Recommended: Yes
WM Christy
Jun 22, 2021
Decent price
Rented a 4-4-8 space. Reasonable price, but I have to use a ladder to store or remove items.
Recommended: Yes
告
Jan 21, 2021
A Price and service
A Customer service from Jack and his team
Recommended: Yes
Christina
Apr 29, 2019
convenient location; friendly staff; free truck was a welcome bonus
staff could not have been nicer; sign-up took some time but overall went smoothly; like having the on-line payment option; having a free truck to assist with the move clinched the deal for me
Recommended: Yes
nancy
Jan 10, 2019
I was so relieved, everyone was friendly and helpful!
They had the perfect size for my belongings and it was so affordable and the staff were very helpful and friendly. It only took a matter of minutes to complete the paperwork and purchase my lock. I was so relieved that it was so simple without any hassles and the location is so convenient ! Thanku!
Recommended: Yes
Christopher
Oct 04, 2018
Excellent Service
I wish I had found this place earlier. A-american is a great local company that will help with all storage needs
Recommended: Yes
Davis
Apr 22, 2018
Jack from A-American self storage is awesome!!!
I dont ever write reviews, but jack from A-American self storage was awesome! He was the most helpful person. He treated me like a friend. Im very thankful!
Recommended: Yes
Ahni kailea
Dec 06, 2016
Great customer service
This storage facility doesbt have any fancy bells or whistles but the employes are always very friendly and helpful. The price is the lowest in town. The one con for me is the hours of availablility. I have three children and a busy husband it would be nice to have more evening access so I can come kid free.
Recommended: Yes
Samuel Tillery
Aug 16, 2016
Great service
Helpful employees. Fast service
Recommended: Yes
Carol Williams
Aug 02, 2016
The staff was very helpful and friendly.
I am pleased with the storage unit and facility
Recommended: Yes
Karla Gottschalk
May 20, 2016
Very nice folks
Helpful and friendly people willing to work with you. Happy!
Recommended: Yes
Ashleigh
May 19, 2016
Convenient & friendly
This storage space is in a great location and is easily accessible from Queen St. Moving my stuff in was a breeze, the truck came directly to my place and got my stuff (though due to 'company policy' I had to take the bus and meet my stuff there). I am satisfied with the move-in process, but not looking forward to moving out, as apparently renters cannot utilize moving trucks to vacate (even if you pay a fee).
Recommended: Yes
Susan
Apr 23, 2016
First time in my life I've needed a storage unit.
Everyone was professional and nice. I feel like my storage stuff is in a safe place while I am off the Island for seven months. Thank you.
Recommended: Yes
Akira
Jan 07, 2016
Recommended: Yes
AKIRA
Jan 03, 2016
The staffs are so nice!
Very clean and easy to access
Recommended: Yes
Malcolm
Dec 20, 2015
Got a medium sized box for goods
The customer service was very friendly. The employees knew what they were doing and had my paperwork done quickly. Additionally they are flexible on some of the pricing so j ended up getting a larger locker. Overall great experience and I love the fact they are close to downtown
Recommended: Yes
shelley
Oct 07, 2015
Staff were friendly, closing hours should be later in the evening as it was a week day and they are only open until 6 PM. I work until 5 and only had a small window to move into the unit.
Recommended: Yes
Angela
Aug 26, 2015
Everyone was very helpful, and good attitudes. Truck included was very awesome. Pricing was very reasonable.
Recommended: Yes
Linda Johnston
Aug 20, 2015
Easy - Good service, good location and good price
A good experience - friendly, professional, helpful staff. Facility is not the Ritz, but efficient and convenient.
Recommended: Yes
Bellatrix
Aug 04, 2015
fast and friendly
The staff was very friendly and helpful from the moment I stepped in! I got to move in for just $19.95 with everything paid up, even a free truck and driver! Fast and friendly service and the price was reasonable!
Recommended: Yes
Andrea
Jul 26, 2015
Mahalo!
Excellent customer service and location!
Recommended: Yes
steven
Jul 07, 2015
much appreciated...
i appreciate the time and service i had experienced finding you guys.. it was very easy to get the unit i wanted.. and the pricing is very reasonable..
thank you very much..
Recommended: Yes
慎整
Jun 30, 2015
Good price / units could be described better
Good priced storage, convenient location downtown Honolulu. Only problem I had, was that the unit I rented, had a door smaller than the unit itself.
Recommended: Yes
GEORGE
Jun 28, 2015
GREAT SERVICE AND GOOD PRICES
THIS PLACE IS A GREAT VALUE WITH GREAT SERVICE
Recommended: Yes
Marina
Jun 13, 2015
It's really nice and also the stuff are very nice
When I check the storage it looks really clean and secure and I would definitely recommend
Recommended: Yes
Elizabeth McKenna
Jun 03, 2015
Excellent Storage Facility
A-American Storage is clean, the staf sre friendly, professional and helpful. The prices are excellent. I am a very satisfied customer.
Recommended: Yes
Myra Meyer
May 21, 2015
Student looking for summer storage.
Student looking for summer storage. Short on time. Short on money. Staff suggested just the right size unit for a price that fit our budget.
Recommended: Yes
Ann
May 21, 2015
Great deal, and good customer service
Probably the cheapest storage unit you can get in Honolulu. The facility has rat traps though, which is never a good sign. I would choose this place again, but would just make sure that my stuff is wrapped in plastic
Recommended: Yes
Brooke
May 20, 2015
it is a great facility.
Great customer service. Location isn't too bad.
Recommended: Yes
McKenna
May 19, 2015
Recommended: Yes
Alicia
Apr 20, 2015
Pricing was unbeatable, and the customer service was nice, but it isn't really clean, not that secure.
The first place that they originally had in store for me was so bad, that even they were surprised. It was really dirty, door wasn't opening an closing properly and it seriously looked like someone was living in the storage thing on top of mine. There were weird posters hung in the upper storage part (the door was left open) and It looked like a pretty rough place. The storage is basically like a large cabinet with a wooden door. I wish it was made out of metal so it would be more secure. However, they moved me to a better place that was cleaner and kept the same pricing. You just have to walk a little to get to it. The customer service was good, and they were friendly. They will help you and they have carts to load your stuff on so you won't have to carry all of it. Paper work was smooth. I did consider looking somewhere else after I saw it, but the pricing was unbeatable and my stuff is only going to sit there so.
Recommended: No
Hyunsun
Apr 14, 2015
Honolulu AAmerican storage is an affordable with incredible customer services
The place is not the best or fanciest self storage with good air-conditioning. But I got what I need in terms of space and it is most affordable in town. The staffs are very friendly and helpful. They provided a free truck with a driver on my moving day. The driver was very nice and even refused to accept a tip. I think they are sincerely trying to help my moving. The whole process of my moving was very smooth with them. I really appreciate it. I hope my staying there would go well until I move out. Thanks a lot!
Recommended: Yes
Wayne
Mar 30, 2015
Great!
Recommended: Yes
Alexandre
Jan 16, 2015
I received a confirmation about the pricing and conditions via emailand was leaving abroad the next day. The pricing i received included the insurance and the person who attended me said that it didn't and charged be extra for the insurance. This was not right and you should review what has been done. I had to accept because I had no other option since I was traveling on the following day.
Recommended: Yes
Richard
Dec 21, 2014
Very good except Power of Attorney was not acceptable - I feel it should be.
Recommended: Yes
Bobbie
Dec 15, 2014
very friendly and professional staff
The staff were very helpful and friendly. They even provided a free truck and driver to bring my things to the storage company. I would recommend this company and they are centrally located for ready access.
Recommended: Yes
Verna Keoho
Dec 02, 2014
Staff more than helpful and courteous.
This facility is more secure than most others. Staff is full of aloha and helpful in every respect. They had to correct some erroneous information given us online when we made the reservation but were most gracious.
Recommended: Yes
Sandi Hamm
Sep 05, 2014
Jack and Char made things very easy for me to store my things. Professional and attentive.
Recommended: Yes
Destini
Aug 06, 2014
Cheap for short term and long term storage
The facility does what it should. Get you in fast, and store your things in a secure place. We needed short term storage after moving to Hawaii and waiting on our lease on our new home so we used A-American. They were professional and provided us with what we needed.
Recommended: Yes
Hector Flores
Jul 10, 2014
Cheap, fast & efficient for luggage storage for short perod
From Los Angeles & needed short term storage for luggage. Waikiki hotel area storage services were super expensive. Airport doesnt have storage.
A-American kills the competition. Cheap pricing; longer hours (7am); great service & quick paperwork.
Recommended: Yes
Petra
Jul 02, 2014
Very pleasant
Recommended: Yes
Joewill
May 22, 2014
Really well service
The lady was really pleasant. Although we didn't get the unit that was offered to me by sparefoot, the unit I did get was a lot nicer and spacier.
Recommended: Yes
Eduardo
Apr 23, 2014
Great Experience
I search on Sparefoot for a good storage facility and was not disappointed when I found A-American Self Storage. The price was so right and the storage unit was what was advertised. Everyone in the office were very nice and extremely professional.
Recommended: Yes
Lisa Ellis
Feb 27, 2014
Best Deal and start up of fee I have ever had doing business with storage.
Start up fee was affordable, workers were friendly and helpful. They also sold moving boxes to store my items in storage. Easy access to storage unit. Good location and open 7 days a week. Awesome!
Recommended: Yes
Ana
Jan 23, 2014
Everyone was very nice and I received the best value from this facility
Recommended: Yes
Doo Young
Jun 06, 2013
I think it was very good that they have parking lot so we can park our car and unload/load our stuffs. People were very much willing to help out with their best and they were very friendly. However, in terms of the facility itself, I am not sure if it is worth paying almost 100 or even more to rent the place. The door is basically made out of something that you can easily break through.
Recommended: Yes
Jan
May 14, 2013
Recommended: Yes
wilmaann raposa
Jan 19, 2013
Friendly and excellent customer service.
Seen to all my needs were met and that I was treated as a satisfied customer with friendly and kind helpful customer service.
Recommended: Yes
Duane Scheeringa
Aug 02, 2012
Bait and Switch
Two problems.
1] The driver called at the appointment time and said we had to wait another hour for him. When he arrived the truck was already half full with someone else's belongings. When they tell you the size of the truck you think that's the amount of room you'll have.
2] After they had our stuff in the truck at their facility, they charged us $88 monthly instead of the online deal we had for $54. Their reason was that our belongings weighed too much for the unit sparefoot gave us. Sparefoot doesn't ask weight or I would've entered it because I knew the weight from having just shipped the boxes in a container ship. Why can't their storage take being filled with boxes of clothes? Why is that our problem, but I guess it is now. So they didn't honor the appointment time or the contract price.
Recommended: No