Nov 11, 2021
Great hours and friendly staff
We were planning on shopping around for a storage unit but I was very impressed with the cleanliness of the facility, the hours the storage is accessible,and I didn't feel like I was being pressured into a sale by the woman helping us. It was a little more than I wanted to spend but overall pretty average price for the size unit we got.
Jun 22, 2021
Rented a 4-4-8 space. Reasonable price, but I have to use a ladder to store or remove items.
Jan 21, 2021
A+ Price and service
A+ Customer service from Jack and his team
Apr 29, 2019
convenient location; friendly staff; free truck was a welcome bonus
staff could not have been nicer; sign-up took some time but overall went smoothly; like having the on-line payment option; having a free truck to assist with the move clinched the deal for me
Jan 10, 2019
I was so relieved, everyone was friendly and helpful!
They had the perfect size for my belongings and it was so affordable and the staff were very helpful and friendly. It only took a matter of minutes to complete the paperwork and purchase my lock. I was so relieved that it was so simple without any hassles and the location is so convenient ! Thanku!
Oct 04, 2018
I wish I had found this place earlier. A-american is a great local company that will help with all storage needs
Apr 22, 2018
Jack from A-American self storage is awesome!!!
I dont ever write reviews, but jack from A-American self storage was awesome! He was the most helpful person. He treated me like a friend. Im very thankful!
Dec 06, 2016
Great customer service
This storage facility doesbt have any fancy bells or whistles but the employes are always very friendly and helpful. The price is the lowest in town. The one con for me is the hours of availablility. I have three children and a busy husband it would be nice to have more evening access so I can come kid free.
Aug 16, 2016
Helpful employees. Fast service
Aug 02, 2016
The staff was very helpful and friendly.
I am pleased with the storage unit and facility
May 20, 2016
Very nice folks
Helpful and friendly people willing to work with you. Happy!
May 19, 2016
Convenient & friendly
This storage space is in a great location and is easily accessible from Queen St. Moving my stuff in was a breeze, the truck came directly to my place and got my stuff (though due to 'company policy' I had to take the bus and meet my stuff there). I am satisfied with the move-in process, but not looking forward to moving out, as apparently renters cannot utilize moving trucks to vacate (even if you pay a fee).
Apr 23, 2016
First time in my life I've needed a storage unit.
Everyone was professional and nice. I feel like my storage stuff is in a safe place while I am off the Island for seven months. Thank you.
Jan 07, 2016
Jan 03, 2016
The staffs are so nice!
Very clean and easy to access
Dec 20, 2015
Got a medium sized box for goods
The customer service was very friendly. The employees knew what they were doing and had my paperwork done quickly. Additionally they are flexible on some of the pricing so j ended up getting a larger locker. Overall great experience and I love the fact they are close to downtown
Oct 07, 2015
Staff were friendly, closing hours should be later in the evening as it was a week day and they are only open until 6 PM. I work until 5 and only had a small window to move into the unit.
Aug 26, 2015
Everyone was very helpful, and good attitudes. Truck included was very awesome. Pricing was very reasonable.
Aug 20, 2015
Easy - Good service, good location and good price
A good experience - friendly, professional, helpful staff. Facility is not the Ritz, but efficient and convenient.
Aug 04, 2015
fast and friendly
The staff was very friendly and helpful from the moment I stepped in! I got to move in for just $19.95 with everything paid up, even a free truck and driver! Fast and friendly service and the price was reasonable!
Jul 26, 2015
Excellent customer service and location!
Jul 07, 2015
i appreciate the time and service i had experienced finding you guys.. it was very easy to get the unit i wanted.. and the pricing is very reasonable..
thank you very much..
Jun 30, 2015
Good price / units could be described better
Good priced storage, convenient location downtown Honolulu. Only problem I had, was that the unit I rented, had a door smaller than the unit itself.
Jun 28, 2015
GREAT SERVICE AND GOOD PRICES
THIS PLACE IS A GREAT VALUE WITH GREAT SERVICE
Jun 13, 2015
It's really nice and also the stuff are very nice
When I check the storage it looks really clean and secure and I would definitely recommend
Jun 03, 2015
Excellent Storage Facility
A-American Storage is clean, the staf sre friendly, professional and helpful. The prices are excellent. I am a very satisfied customer.
May 21, 2015
Student looking for summer storage.
Student looking for summer storage. Short on time. Short on money. Staff suggested just the right size unit for a price that fit our budget.
May 21, 2015
Great deal, and good customer service
Probably the cheapest storage unit you can get in Honolulu. The facility has rat traps though, which is never a good sign. I would choose this place again, but would just make sure that my stuff is wrapped in plastic
May 20, 2015
it is a great facility.
Great customer service. Location isn't too bad.
May 19, 2015
Apr 20, 2015
Pricing was unbeatable, and the customer service was nice, but it isn't really clean, not that secure.
The first place that they originally had in store for me was so bad, that even they were surprised. It was really dirty, door wasn't opening an closing properly and it seriously looked like someone was living in the storage thing on top of mine. There were weird posters hung in the upper storage part (the door was left open) and It looked like a pretty rough place. The storage is basically like a large cabinet with a wooden door. I wish it was made out of metal so it would be more secure. However, they moved me to a better place that was cleaner and kept the same pricing. You just have to walk a little to get to it. The customer service was good, and they were friendly. They will help you and they have carts to load your stuff on so you won't have to carry all of it. Paper work was smooth. I did consider looking somewhere else after I saw it, but the pricing was unbeatable and my stuff is only going to sit there so.
Apr 14, 2015
Honolulu AAmerican storage is an affordable with incredible customer services
The place is not the best or fanciest self storage with good air-conditioning. But I got what I need in terms of space and it is most affordable in town. The staffs are very friendly and helpful. They provided a free truck with a driver on my moving day. The driver was very nice and even refused to accept a tip. I think they are sincerely trying to help my moving. The whole process of my moving was very smooth with them. I really appreciate it. I hope my staying there would go well until I move out. Thanks a lot!
Mar 30, 2015
Jan 16, 2015
I received a confirmation about the pricing and conditions via emailand was leaving abroad the next day. The pricing i received included the insurance and the person who attended me said that it didn't and charged be extra for the insurance. This was not right and you should review what has been done. I had to accept because I had no other option since I was traveling on the following day.
Dec 21, 2014
Very good except Power of Attorney was not acceptable - I feel it should be.
Dec 15, 2014
very friendly and professional staff
The staff were very helpful and friendly. They even provided a free truck and driver to bring my things to the storage company. I would recommend this company and they are centrally located for ready access.
Dec 02, 2014
Staff more than helpful and courteous.
This facility is more secure than most others. Staff is full of aloha and helpful in every respect. They had to correct some erroneous information given us online when we made the reservation but were most gracious.
Sep 05, 2014
Jack and Char made things very easy for me to store my things. Professional and attentive.
Aug 06, 2014
Cheap for short term and long term storage
The facility does what it should. Get you in fast, and store your things in a secure place. We needed short term storage after moving to Hawaii and waiting on our lease on our new home so we used A-American. They were professional and provided us with what we needed.
Jul 10, 2014
Cheap, fast & efficient for luggage storage for short perod
From Los Angeles & needed short term storage for luggage. Waikiki hotel area storage services were super expensive. Airport doesnt have storage.
A-American kills the competition. Cheap pricing; longer hours (7am); great service & quick paperwork.
Jul 02, 2014
May 22, 2014
Really well service
The lady was really pleasant. Although we didn't get the unit that was offered to me by sparefoot, the unit I did get was a lot nicer and spacier.
Apr 23, 2014
I search on Sparefoot for a good storage facility and was not disappointed when I found A-American Self Storage. The price was so right and the storage unit was what was advertised. Everyone in the office were very nice and extremely professional.
Feb 27, 2014
Best Deal and start up of fee I have ever had doing business with storage.
Start up fee was affordable, workers were friendly and helpful. They also sold moving boxes to store my items in storage. Easy access to storage unit. Good location and open 7 days a week. Awesome!
Jan 23, 2014
Everyone was very nice and I received the best value from this facility
Jun 06, 2013
I think it was very good that they have parking lot so we can park our car and unload/load our stuffs. People were very much willing to help out with their best and they were very friendly. However, in terms of the facility itself, I am not sure if it is worth paying almost 100 or even more to rent the place. The door is basically made out of something that you can easily break through.
May 14, 2013
Jan 19, 2013
Friendly and excellent customer service.
Seen to all my needs were met and that I was treated as a satisfied customer with friendly and kind helpful customer service.
Aug 02, 2012
Bait and Switch
1] The driver called at the appointment time and said we had to wait another hour for him. When he arrived the truck was already half full with someone else's belongings. When they tell you the size of the truck you think that's the amount of room you'll have.
2] After they had our stuff in the truck at their facility, they charged us $88 monthly instead of the online deal we had for $54. Their reason was that our belongings weighed too much for the unit sparefoot gave us. Sparefoot doesn't ask weight or I would've entered it because I knew the weight from having just shipped the boxes in a container ship. Why can't their storage take being filled with boxes of clothes? Why is that our problem, but I guess it is now. So they didn't honor the appointment time or the contract price.