Aaliyah
Feb 18, 2024
Best thing in the world really nice people
I love it was a lot help and really nice people and they was a lot help on the phone and also cheap and clean
Recommended: Yes
Diane K
Nov 12, 2023
Clean new facility for fair price
Clean new facility for a fair price
Recommended: Yes
Genie
Dec 05, 2022
First time renter
It’s the first ever that I needed to rent a storage unit, and the whole experience from reserving to renting on the app was super easy!
Access to the unit was convenient, they provided a cart, and the elevators are spacious
The premises are clean and secure
Recommended: Yes
Tina Street
Oct 24, 2022
System could use an update, couldn’t use my phone to open gate
Good location
But problems with my phone trying to open gate
Recommended: Yes
Michelle Elliott
Aug 30, 2022
The person (Laura) got me in this storage unit promptly.
I thought it would be a long drawn out process. Nope! When I got there my wife went inside to take care of business due to my disability and, Laura was very respectful, considerate when it came to my health. I'd did not take as long as I had thought it would. I only had to get out of the car once to sign the contract. I love this place. And the customer service is phenomenal.!
Recommended: Yes
J
Aug 20, 2022
Laura is very helpful!
Great customer service from Laura!
Recommended: Yes
Jeannette
Aug 20, 2022
Laura is amazingly helpful!
After moving from overseas I did not realize how much stuff I’ve accumulated. Long story short, I ended up needing three units and Laura was so patient and helpful during a time that could have been a lot more stressful. Very professional and warm.
Recommended: Yes
Carol
Aug 15, 2022
Easy access
It’s convenient to the location moving to .
Recommended: Yes
Wyndell Holmes
Aug 04, 2022
My experience opening my new storage was great
I’m totally satisfied with my unit
Recommended: Yes
Robert/Gilda
Jul 22, 2022
Greeted on the phone with enthusiasm
Christa greeted us and explained everything from insurance to the polices and the welcoming special. It was a pleasure to talk to a true professional that was happy to be working and helping us. Would recommend to everyone.
We wanted air-cooled storage and we were shown a 5 x 10 which was perfect.
Recommended: Yes
Nabi Mukhazhanov
Jul 01, 2022
Online summary
Great warehouse, easy move in options, only a far location for me, but price is ok, and easy to enter and move in
Recommended: Yes
M. Lee
Jun 24, 2022
Excellent and Clean
Excellent service, facility is clean and new.
I like the security measures.
Recommended: Yes
Sylvia Cameron
Apr 19, 2022
Very nice storage
Very nice ppl. The staff was great! Moving in was good. They had carts for you to move your stuff.
Recommended: Yes
Alissa
Jan 24, 2022
Good location, easy access, very clean.
Laura in the front office is very responsive and helpful. The unit is clean and easy to access. I feel that my belongings are safe and protected there. Very happy we chose Public Storage.
Recommended: Yes
Jennifer
Jan 07, 2022
Great experience
Fast, convenient and received call from admin in a timely manner.
Recommended: Yes
K
Nov 02, 2021
潇摯
Good- it’s just outside holly springs
Recommended: Yes
Taryn B
Oct 18, 2021
Barbara was awesome!
I arrived after a 6 hour drive and had to unload my truck by myself. My phone was almost dead and Barbara not only allowed me to charge it in the office, but she kept it in a safe place so it wouldn't get stolen. She also allowed me to use the restroom and kept it unlocked until I left after her for the day. She also brought me Ice cold water TWICE! It was so hot out and that was a HUGE relief! She went above and beyond to ensure my safety and comfort. She instilled peace of mind in all her hospitality. She deserves a raise! I will refer anyone and everyone to this facility because of her. Thank you Barbara!
Recommended: Yes
Linda Hiller
Oct 06, 2021
Helpful and Knowledgeable
Barbara was so helpful with getting a unit rented
Recommended: Yes
Carol
Sep 29, 2021
Great experience
Move in was easy. Clerk at desk was very helpful!
Recommended: Yes
Kallie LaFlam
Jul 28, 2021
Quick, easy, and affordable storage options.
The online reservation made the process simple and quick. The storage spaces are clean and the facility was easy to navigate. I would recommend them to anyone in the area.
Recommended: Yes
S M
Apr 30, 2021
Storage for college student
Fast, efficient, clean and friendly service
Recommended: Yes
Sam Lindenberg
Apr 27, 2021
This is the 3rd time I have completed the review.
Manager was very personable and helpful.
Recommended: Yes
Maria perricone
Apr 19, 2021
Great company. Great service
Great customer service. No nonsense, easy get in and in and out process.
Recommended: Yes
Anna
Apr 11, 2021
Just moved in first time using
Great customer service and clean atmosphere
Recommended: No
Peter
Apr 05, 2021
Everything was exceptional and a great overall experience!
I would recommend Public Storage to anyone. I was very impressed with the value and the ease of the entire process!
Recommended: Yes
Scott
Feb 22, 2021
Great!
Great and clean facility with plenty of space!
Recommended: Yes
Rober Exizian
Dec 25, 2020
Great Customer service and extremely clean facility.
Great Customer service and extremely clean facility.
Recommended: Yes
Elaine Zhou
Oct 24, 2020
We had a few hiccups when renting a...
We had a few hiccups when renting a storage unit in apex so we went to the one in Holly Springs to see if they had a unit that would fit our needs a little better. Ashley was there to assist us and I cannot express how amazing she was. She was kind, and compassionate to our situation. She helped us find a unit that fit our needs. And truly made us feel like she cares about her customers. We were completely blown away. Hire more people like Ashley, she is what the company needs more of!
Recommended: Yes
customer
Sep 19, 2020
Very friendly and helpful
Very friendly and helpful
Recommended: Yes
Alexandra K.
Aug 14, 2020
Super friendly with no upcharging
Great experience renting out a storage unit. Everyone was super friendly and patient as we all tried to figure out what size was needed.
Recommended: Yes
Jonathan Bauman
Jul 28, 2020
This is a Great facility
This is a Great facility. The only thing I dislike is the fact that it has hours. I wish it would be open 24/7 or at least till midnight. But friendly staff and clean.
Recommended: Yes
Aaron
Jul 15, 2020
Great place to store your stuff
I needed a place for my stuff. Found them through a Google search. Seemed like the best price for what I needed. Reservation was easy and quick. Customer service was professional and courteous.
I would recommend this place to anyone.
Recommended: Yes
Clyde W
Jul 13, 2020
Quick and easy!
Easy check in and facility is extremely clean and easy to navigate. Hand trucks helped easily move into the unit
Recommended: Yes
Adele
Jul 03, 2020
Easy and fast online
I did the rental online, then went to the facility to complete the paperwork. It was all completed quickly the same afternoon. The facility is clean, easy to access and well secured.
Recommended: Yes
Jennifer Hansley
Jul 01, 2020
Great price for climate control
They do require insurance which wasn’t communicated before the actual date of move in, but the security is excellent. The people were nice. Everything was ready when I arrived. I couldn’t find a cheaper unit for climate control in the region!
Recommended: Yes
Andrew Mccollum
Jun 23, 2020
Kimberly was very courteous and...
Kimberly was very courteous and professional and assisted in getting me the best unit to meet my needs.
Recommended: Yes
Carey
Jun 13, 2020
Exactly what we needed
Got a great price on an environment controlled unit! Staff was professional and helpful. Very Covid-conscious!
Recommended: Yes
Debra Barber
May 29, 2020
The staff is very nice
The staff is very nice, accommodating, helpful and I can't say enough nice things about them. They are terrific!
Recommended: Yes
Danielle
May 28, 2020
Easy to access
Great service! Great place! Very clean
Recommended: Yes
T Nunn
May 20, 2020
Important info omitted prior to check-in appointment
While the check-in process was quick, once I got there I was told I had to purchase their lock for a climate controlled unit as well as I needed a hard copy of my homeowner's declaration page. I was called twice to confirm my reservation and neither of these items were mentioned. I have rented units elsewhere in the area and they have always let me use my own lock and took the email copy of my HO Dec page. That was a little frustrating.
Recommended: Yes
Kelly
May 05, 2020
climate control is nice
Lots of "hidden costs" at first visit, like set up fee, you have to purchase lock, require you to have at least $5000 insurance coverage which I was not told about upfront.
Recommended: Yes
William
Apr 21, 2020
BTMI
Reserve a unit on line did rapid setup on line made reservation to visit office when I arrived place was set for social distancing in and out in a few minutes
Recommended: Yes
JC
Mar 09, 2020
Satisfied
My $1 first month charge turned out to be $61 due to $19 for the lock, $15 for the insurance, and $25 more, so I was a little surprised, but I am giving Public Storage a 5 star because the total month to month cost is well worth the space we are renting, and the facility and security and access hours are top notch
Recommended: Yes
Alyssa Simmons
Feb 25, 2020
Very helpful good prices
Very helpful good prices
Recommended: Yes
Corey
Feb 03, 2020
Great Prices, Very Clean
They had a sale for $1 for the first month. Make sure you read about the policies and everything first so you don’t get fooled. I ended up paying about $75 with the fees, a dehumidifier, and insurance. Not bad for starting out though!!
Recommended: Yes
Bryan Shipp
Aug 20, 2019
Brand New Building
Very clean facility, good security, staff is friendly and helpful.
Recommended: Yes
Jeanette Shepherd
Jul 31, 2019
My husband and I were in need of a...
My husband and I were in need of a climate controlled facility near us to store my mother's belongings after having to place her in a nursing home. Being the first time we have done this and after looking at a few facilities we visited Public Storage and was very impressed with the location, security and affordability. Gabby was the individual who helped us and she was fantastic. Being picky as to the unit I wanted, she was very patient and understanding about my security issues (i.e. not wanting to be near an exit door or in full view, etc.) Her calmness and understanding of a delicate situation in essence calmed me down and made me feel that "everything was going to be okay." Thank you Gabby for your professionalism and understanding my concerns.
Recommended: Yes
Anthony Rufrano
Jul 24, 2019
Clean place..management has a great...
Clean place..management has a great attitude price is perfect for what I need to ..
Recommended: Yes
Michael Matthews
Jul 23, 2019
Our property manager - Ashley
Our property manager, Ashley (Holly Springs) was extremely helpful and patient and answered our far-too-many questions with a smile.
Recommended: Yes
Jessica Dowling
Jul 09, 2019
Great service and very clean facility.
Great service and very clean facility.
Recommended: Yes
Steven Spencer
Jun 17, 2019
Friendly staff
Friendly staff, clean facilities and great prices
Recommended: Yes
Dennis Fryer
May 17, 2019
Great price and a clean facility
Great price and a clean facility
Recommended: Yes
Mark Ingerman
Feb 11, 2019
Moving from Indiana to N. Carolina
The employees at Public Storage were very helpful in making our move easy.
Recommended: Yes
Larry Mikesell
Feb 20, 2018
Great Staff!!
The staff was really nice and greeted us with a smile when we walked through the doors. Tracye did an excellent job with the paperwork and showing us the unit. She explained everything and answered the questions we asked. Would recommend this Public Storage location without hesitation.
Recommended: Yes
Michelle Boeger
Oct 02, 2017
Great place! Very nice people!
Recommended: Yes
Heavenly Trawick
Oct 01, 2017
Perfect service from Ms. Tonia!!!
Recommended: Yes
Chris Vick
Sep 28, 2017
Tonya was a great help, great personality very helpful. Great experience
Recommended: Yes
Michelle
Sep 21, 2017
The service was fantastic
The service was fantastic, very friendly lady, helpful, and positive. Quick in and out.
Recommended: Yes
Catsby Collins
Sep 18, 2017
Tonya is simply the best person to work with for your storage needs. I had several issues with my movers and account setup. She is so knowledgeable and personable too! It was never necessary to go into endless details about anything regarding my storage requirements. She immediately knew what the issue was and provided the solution immediately.
She knows the business inside and out and is also friendly, personable and efficient! What more can your want? She exceeded all my expectations. Thanks Tonya!
Recommended: Yes
