Go Store It - Hixson - 8810 Dallas Hollow Road

Seek Storage somewhere else they drive the prices up on people

So I booked a unit back in 2019 with Total Storage, my unit cost was $133 a month for an interior climate controlled unit. Plus the insurance that they require you to keep. In October of 2022 they were purchased by Go Store It and the rate increased to $173 a month with a $15 required insurance. Well we needed even more storage space so we rented an outdoor unit as well, and that unit was costing around $209 a month. Flash forward to present day and I could not afford to keep two units as the rates continued to increase, so we moved out of the interior unit and combined all of it in the exterior unit, vacating the interior. Then I got my new bill and thought that a mistake had been made because apparently I was charged more for the outdoor unit then the indoor one. Well I called and first was met with two call center personas that assured me they have no idea which one is indoor and which one is outdoor... I then looked online and I am paying $209 a month plus the insurance for a 10x15 unit. While online it states that this unit is only $109 a month. I called the office and kindly asked for the online price and they stated that if I wanted that price, I would have to move out of the outdoor unit that I was in now, and into another outdoor unit of the SAME EXACT SIZE... to get that price, but her exact words were, rates go up... So here is my word to the wise, there are so many other storage places in our area... These people clearly get you into their facility and then jack the pricing of the units up, basically preying on those that dont have the ability to move their stuff at the drop of a dime. I am currently looking for another storage facility. That seems petty and criminal to treat clients that way after they have been using that storage facility for well over 4 years. The woman that I talked too on the phone seemed fed up with something and was really in a bad mood from the beginning of the conversation.

Recommended: No

Disgusting in every way from $ to facility

Disgusting in every way from $ charged to condition of facility and individual units.

Recommended: No

Great service.

It was easy to reserve. The only problem was that the office closes at 4 on weekdays. But besides that it was a great experience

Recommended: Yes

Good place

Got the storage unit with no problem and haven't had any yet

Recommended: Yes

Storage space is a dream come true

Beyond my expectations! Tjis was what I was looking for and so much more.

Recommended: Yes

2 rate increases in 3 months

They have more than doubled our rate in 3 months and have done nothing but reseal the parking lot. Not very friendly staff either

Recommended: No