Mini U Storage - AAA County Line

Great customer service

Great facility, friendly staff, clean. Overall great experience!

Recommended: Yes

Easy access and easy to work with.

Easy to work with. Denise is AWESOME!

Recommended: Yes

Excellent

Great staff. Extremely accommodating. Helpful in every facet of my transition. Will definitely utilize again in the future

Recommended: Yes

Very helpful and courteous.

The ladys at the front desk were very friendly and helpful.

Recommended: Yes

Issue Resolved

The manager contacted me and issued resolved. Thank you great customer service

Recommended: Yes

Bait and Switch

I am currently renting an 8x10 unit. I was paying $79 a month. Today, I find out the price is raised to $159, excessive increase. I thought it was a billing error. I went to the facility and was told it is not an error, there was an increase on rental price. MORE THAN DOUBLE. I was told I already paid that 2 months already. I have been out of state for almost 2 months and have to been able to check my email. I went on the website, with AAA, it is raised to $109. This is advertised ONLINE. I called the facility and asked why I am paying $159 and it is advertised with AAA for $109. I went through AAA when I rented. They office employees admitted the increase is excessive, they were polite and professional, said the manager would refund me 10% percent off this month tomorrow, but for only one month's charges. Never had a problem with this facility in the pass. Would not recommend this facility. Look elsewhere.

Recommended: No

Superb Customer Service

Family feel from the start. They explained everything very clearly and upfront leaving me without any questions. I had a lovely experience and feel safe and confident that my stored items will be safe as well. In times where customer service is lacking, they were top notch!

Recommended: Yes

Friendly and Helpful

Such friendly helpful check-in person.

Recommended: Yes

Good service

Good service

Recommended: Yes

Very clean, secure unit in close proximity to my mom’s storage unit.

Very simple process to reserve the storage unit, great location, and easy access.

Recommended: Yes

Amazing experience! I couldn’t have planned a better transition. Thank you!

Many thanks to Julie and Maria for making this the easiest and best move I’ve made in 30 years! Julie took the time to sweep out the storage unit and make some adjustments to the door before I started moving in my belongings. The process for picking up and returning the box truck was seamless! Thank you both so much.

Recommended: Yes

Wonderful staff

This facility has a wonderful staff and helped me in every way they could, the setup of the units was great and easy to move stuff.

Recommended: Yes

Very Helpful

The women who helped me did a full sweep of my unit before move in, gave me pointers, and were overall very friendly and helpful.

Recommended: Yes

MINI U on COUNTY LINE LITTLETON CO

Professional, friendly staff, with clean easily accessible units. Grateful for the usage of the truck for the day and they recommended quality, energetic, movers to assist me in moving my "treasures" from my home into temporary storage. Win all the way around.

Recommended: Yes

Nice, clean facility with helpful staff.

Nice, clean facility. Competative pricing with very friendly and helpful staff.

Recommended: Yes

Mini U Storage is thr only place i will use!

Upon moving into the facility, we got a none beatable price for location on our storage unit. Other competitors in the facility are no where near the price for the size and location of storage units offered. We are more then satisfied with the service of Mini U Storage AAA off county line! I rate them five star all across the board!

Recommended: Yes

Great facility with friendly staff

Friendly staff, answered all my questions

Recommended: Yes

very friendly staff

Nice and clean! Very friendly staff. Convenient location.

Recommended: Yes

Very friendly

Very friendly. Clean storage unit.

Recommended: Yes

It's awesome

It's great and I really enjoy the workers there

Recommended: Yes

Storage 2 miles off of S BROADWAY

Customer service is great& very friendly, but you'll need to put aside about half a hour for the whole signing process. Storage is open until 9 and has a key code to get in/out. Doors for the shed are very hard to close but for the price it can't be beat! The ceilings are extremely high in the 5x5 so you can fit more than you normally would.

Recommended: Yes

Simple Storage

Great staff Great Value and nice incentives.

Recommended: Yes

Super friendly/knowledgable service reps

Paperwork was gone thru quickly, but in depth by their rep. Very friendly. Good pricing on units

Recommended: Yes

Great Customer Service

Friendly, great customer service. Good location(does need some updating though).

Recommended: Yes

Quick, friendly service and low price

The two men that helped me were both very friendly, fast and efficient. The unit was just what I was looking for, something small and low prices.

Recommended: Yes

Very professional

A Would recommend to anyone needing a storage unit

Recommended: Yes

Easy access very nice staff

Everyone very helpful staff. I think price to park truck is on the high side

Recommended: Yes

Friendly staff always ready to help with all your needs.

I have been renting here since 2001. Never had an issue and the staff is always ready and willing to assist. Thanks, TEAM!

Recommended: Yes

Great Location and Staff

Staff is always friendly acknowledging my departure and or arrival with a waive.

Recommended: Yes

Great Place!

I was impressed with the professionalism of the employees. I would definitely recommend!

Recommended: Yes

Great Customer Service!

This is my third time moving into this storage facility. It's been around for a long time. The first time I stored my things here was over 20 years ago. The staff is very friendly and helpful and the facility is conveniently located - right next to C470.

Recommended: Yes

friendly staff, easy access, better price.

I have rented units from mini u 2 other times at other littleton locations, and this one on countyline drive is the best so far..

Recommended: Yes

I am glad that I made the switch!!

I was very pleased with everything on the day of my move-in. Thank you both for being so nice, professional and friendly, I am so glad that I made the switch from Public Storage

Recommended: Yes

Convenient location and great price

Staff was very courteous and helpful in meeting my storage needs

Recommended: Yes

Great service, clean facility

This is a very nice complex. Not too big, great sized storage and very reasonably prices. Have had nothing but a positive experience here.

Recommended: Yes

great location and price

very pleased with service and price. 5 stars from me.

Recommended: Yes

Good value and excellent customer service

Recommended: Yes

Great space at a great rate

Move in went smoothly. Staff were very helpful and friendly. Easy location and access.

Recommended: Yes

I was able to get the price of the unit I wanted, once i found it elsewhere for less expensive. The manager, Tom I believe, was kind enough to work with me and give me the price that the other storage unit was going to give me to keep my service. he was such a pleasure to do business with

Recommended: Yes

outstanding customer service

Carol is beyond amazing. She is the reason I'll continue to go back to mini U and will recommend this location 100;% of the time

Recommended: Yes

No issues

Recommended: Yes

Good experience overall

Thank you it worked out fine. Yes I would recommend this to a friend or family member.

Recommended: Yes

Administrative fees out the ass

Paid rent in fees... Yea 30 characters here I come.

Recommended: Yes

Good service, good location

very good service, I had reserved a 10x10 and he showed me it and suggested a larger one , luckily I got the larger unit and my stuff still barely fit!

Recommended: Yes

Excellent customer service

Great front office staff....friendly and very helpful. Made check-in process fast and simple!

Recommended: Yes

Great people, great facility

I am completely new to Colorado and Denver. The place has a very professional, helpful staff. Very clean storage buildings. Free use of rental truck is a great benefit. ( I did not use this benefit simply because I did not need it at the time) I'm satisfied with the place and its location. County Line Road ?; Even I found the compound, easily !

Recommended: Yes

easy to access

It is an average facility for what I need.

Recommended: Yes

Sweet

Employees are hurried and rude but the facility itself is nice and affordable.

Recommended: Yes

Kind, helpful staff!

Very positive experience. Reservation was ready immediately upon arrival, and they switched to a different size with no cost to me.The units are very tall, some 8 feet. They even gave me a free lock when I could not find mine. Quick and painless!

Recommended: Yes

Reasonably prices storage with great service

The staff there was wonderful. The checkin process was fast and smooth. Very reasonable rates!

Recommended: Yes

The customer service is great and the unit was clean.

Recommended: Yes

Great place! Good deals. Very helpful staff!

We rented a storage unit from Mini-U using the online application. It was very easy but once we got to the storage unit we realized it was too small. The staff was very accomodating and put us in a unit that fit our needs at a reasonable price. Very easy and low stress!

Recommended: Yes

I would definitely recommend to all!

They were upfront and honest with all transactions! Very friendly.

Recommended: Yes

Very friendly and helpful staff

It is convenient to me, which I personally like. After snow storm, they snow blew away snow on the north sides of buildings in a timely manner. I appreciate the help shown by the staff.

Recommended: Yes

The people were very courteous, helpful and patient!

The storage facility was very clean, the people were great to work with and it is in a great location. The only drawback is the entrance off of County Line Road is a little difficult to find the first time.

Recommended: Yes

The place is falling apart but I guess it does the job.

Recommended: Yes

Overall good experience.

Recommended: Yes

I would absolutly recommend them to my family and friends!

Friendly and very helpful and very welcoming!!

Recommended: Yes

Needs a Little cleaning and TLC, other than that it is a great price and facility.

Recommended: Yes

Colin was excellent. I felt bad because I came in right as he was about to close and he was extremely polite and helpful.

Recommended: Yes

Extremely Disappointed

My credit card company sent me a new card when my old one expired but didn't tell me that the number had changed. As a result, my auto payment was missed for the first time since being a customer. When I called to explain the situation I was told that the late fee could not be waived but was not given a reason. I think this was very unfair and am very diasappointed. I will be closing my unit at the end of the month. This facility just lost a customer over $15.00. Hope it was worth it.

Recommended: No

Great customer service. I recieved an amazing price with an online discount!

I jrecently rented a large storage unit on May 3rd (wish I could remember the guys name who did my paperwork, maybe James ? ). I have found the moving process pretty stressful. Renting the storage unit was the easiest part thus far. I changed my moving date 3 times, which included the truck rental. I know it was a pain, yet the staff was always so nice about it (thanks Jolene). The truck rental was a huge bonus for me, one less thing to worry about. It was convenient, saved time and money. The price for the storage unit was excellent compared to other places I looked in the area. I was about to pay $40.00 more a month for a smaller unit somewhere else, with no truck rental option. Yay for me! I am so glad I found this place!

Recommended: Yes

Easy, quick, great deal

Joline and Steven were nice to deal with.

Recommended: Yes

Experience has been good so far.

Recommended: Yes

nice group. very pleased.

Recommended: Yes

Great price very nice unit great customer service

Recommended: Yes

It's easy to get in and out of. Wish the snow would melt by the door so it's not so slick but it doesn't get much sun in my area. Overall I'm satisfied

Recommended: Yes

Great customer service, good price

Liked working with James, he was very helpful and courteous. Place is clean and well kept and the hours of entry are good. We went through sparefoot.com and got a good deal. We used this storage facility about 5 years ago and liked it that well, we came back when we needed storage services again. Seems to be very secure, we also didn't have any problems with security last time.

Recommended: Yes

Fair facility, but certainly not industry leading

Compared to competitive sites, this facility is way down near the bottom of the list. Why? First of all, setting up an account takes twice as long as at other places (for example, ExtraSpace Storage, who do all processing on-line). Second, you cannot setup automatic payment. ExtraSpace Storage offered that and it took an extra five seconds to set it up, so now it is 'set and forget.' Third, I had to send in proof of insurance (my fault as I had brought in a copy of an expired policy)--but they could not take it by email, it HAD to be sent by FAX, which for most home users is an extra pain in the arse. Fourth, and real frosting on this cake, they offered me a voucher for tickets to a Avalanche or Colorado Rockies game. Since I live out of the country and was here only for a couple of weeks, I chose the Avalanche. I received instructions on how to log in to their on-line site to be provided with a list of games for which I could use the voucher. It turns out that when you go to that website, the ONLY option is for Rockies--so in effective, this was a 'false benefit' offered by the office. When I called to ask about it, the office simply told me that he would have to pass on the complain to the owners, who just happened to be out for a few days for the holidays, and just long enough that I will be overseas by the time it gets fixed--if it does. It is a reasonable facility, conveniently located, with average prices, but they are certainly not a modern business using modern business techniques but their competitors certainly do.

Recommended: No

Friendly Staff, Nice Place

I have never rented a storage unit before and I received great customer service and they made it quick and easy. I was happy that they went out of their way to get me deals on the unit. Great place to go!

Recommended: Yes

Smooth and easy storage rental experience, great deal.

James was extremely helpful and efficient. The discount on first months rent was a great deal, plus other free-bees. It made it affordable for a person just moving into town, plus the service was great.

Recommended: Yes

Overall, I really like this facility. The only thing I did not like is the Manager's attitude toward another customer. She felt this customer was being evicted and told me several times about her suspicions. She also did not treat this customer very well. I understand that in this business you see things like this - but I don't think it is respectful of others in difficult circumstances to be gossipy, judgmental, and unwilling to be customer service oriented. The facility is clean and everything else is great.

Recommended: Yes

Great, timely and couteous

Recommended: Yes

Very friendly and accommodating. Safe location but driveway is often blocked by other tenants or rental equipment in storage.

Recommended: Yes

Much better than my experience with Public Storage.

Recommended: Yes

Good staff is friendly and informative

Recommended: Yes

Absolutely flawless, best experience ive had -so quick & easy & extremely helpful, great

Recommended: Yes

Absolutely great experience

Recommended: Yes

Very helpful.

Recommended: Yes

It was very quick and friendly. The unit i rented opened the morning i was moving in and there was a broken bird bath in there still and the employee was very sorry about not having all of it cleaned up yet. I think i interrupted the cleaning prosses.

Recommended: Yes

Really great customer service with Steve. He was very helpful with any questions and also made using the free truck very easy. Overall a good facility.

Recommended: Yes

love the wait time, the location was great because we live 5 min from there, also the cleanness!!

Will come back and tell all my friend's to come here!! Best service ever and location

Recommended: Yes

Recommended: Yes

The customer service was very informative and helpful very knowledgeable and able to answer all our questions.

Recommended: Yes

no hidden fees just super services

to the point great services.will tell everyone .great services

Recommended: Yes