Mini U Storage - Chantilly

Herndon location

Melissa & Chris exceeded in customer service! Thank you for all your help and being so accommodating!

Recommended: Yes

Friendly and helpful staff.

I made my reservation online and visited the facility 2 days later, the staff were very helpful and allowed me to reserve their truck for the following Saturday. They gave me a quick tour and showed me where my unit was located. It was a good experience.

Recommended: Yes

Great place and very friendly service

I hope everything will be good in this place and I hope everything will be ok

Recommended: Yes

So far things are good

Great customer service! Great location for me.

Recommended: Yes

Very helpful and kind

The storage facility is clean and kept up well. The workers were very engaging and helpful.

Recommended: Yes

Customer Service - 5 STARS. Very helpful

This is my first time to use the storage and the customer service at this location answered all my questions. Very helpful.. Thank you very much.

Recommended: Yes

Great customer service

Convenient and gore at customer service

Recommended: Yes

Great looking facility and good customer service.

I appreciated the neat and clean appearance of the facilities. The people were friendly and helpful. The price was the best in the area, and the opportunity to borrow their truck saved even more money. My one minor criticism is that the various discounts and offsetting fees were slightly confusing. Overall, I highly recommend this place.

Recommended: Yes

Excellent Customer Service

Clean unit. Great price. Customer service +++ Definitely recommend.

Recommended: Yes

Great storage facility with amazing service.

Had a great experience at Mini-U-Storage facility in Herndon.

Recommended: Yes

Very good service!

Very good service! I will recommand the Mini U storage to my friends

Recommended: Yes

Great customer service. Decent facility. Would recommend.

Was able to move in right away. People at the desk were nice and extremely helpful. Storage is nothing wonderful but doesn’t have to be, it’s storage. Grounds were clean, office was clean. Can’t beat the price. Would recommend.

Recommended: No

Perfect customer service.

The young lady and gentleman that helped me were perfect. I hate to say this but the sense of urgency as soon as I walked in was top notch. Most service people tend to not care anymore. These guys stopped what they were doing immediately to greet me and answer any questions. Thank you for that. They told me their names but I forgot, my apologies. They both were great. The process was quick and painless.

Recommended: Yes

Great deal

Customer service was great. The attendant got us in and out without drama. Provided me options of units based on my online reservations.

Recommended: Yes

Great deal

Quick and easy process. Friendly attendant. Did not receive my free $10 amazon gift card, but did get 50% off first months rent.

Recommended: Yes

Thank you for the great service

Thank you for the great service

Recommended: Yes

It is a nice

It is a nice I will tell my friends about this

Recommended: Yes

Move-in was efficient and the personnel were cooperative and friendly.

The facility is well run and convenient to use. The people are courteous and cooperative.

Recommended: Yes

Great and Friendly Service!

Great Staff; very friendly and professional.

Recommended: Yes

Fast and friendly service

Great prices, easy access, good service.

Recommended: Yes

OUTSTANDING Services

Your Staff, ?, did a remarkable help and support. Thank you!

Recommended: Yes

Very satisfied.

Very convenient. Excellent service and safe.

Recommended: Yes

convenient storage, kind staff

Affordable rates for 5 by 5 storage unit, first 2 months free with a registration fee. not a bad deal though. staff was helpful and explained conditions

Recommended: Yes

Descent and helpful staff

All worked out well , details and hidden fees not so bad .

Recommended: Yes

Amazing customer service

The ladies at the front desk were amazing! The customer service was awesome.

Recommended: Yes

Well maintained. Super friendly staff.

While this is a older faculty, it’s very well maintained. It’s clean, quiet and well-lit. The on-site CS rep was very helpful and informative. He explained explained all the rules and the contract very well. They also offer free bottled water-which is great in the warmer months, and have shelving they can put in your unit, at no additional cost. I highly recommend this location.

Recommended: Yes

People there great corporate managers Is out of touch with customers

Is out of touch with customers corporate managers my rent was raised 50% in one month

Recommended: No

My alltime favorite storage place!

This MiniU Storage is sooo wonderful that I am a repeat customer.

Recommended: Yes

Great customer service

The ladies that helped me were so kind and took the time to show me the best options. They explained everything and guided me thru the process. I was having the worst day and they made everything easy

Recommended: Yes

So easy to reserve!

Kia was sooooo helpful! Her professionalism and customer service stands out and made my transaction a dream!

Recommended: Yes

Good price for last minute rental

Good price for last minute rental

Recommended: Yes

Chantilly, VA Location

The agent was very professional and helpful. The Unit was dirty and should have been cleaned prior to my arrival. The agent on duty at the Chantilly, VA location offered to sweep the unit but I was on a tight schedule and had to decline. When I called two days prior, I was assured that the unit would be clean on my arrival. It was not.

Recommended: Yes

Good pricing for first time customers

The process at the place was very slow

Recommended: Yes

Over all the service was awesome and I would recommend family / friends.

I think Mini U-Storage is great, well kept storage facility and I am glad that I am a new customer. The service was amazing and I instantly felt welcomed and good for choosing there storage facility.

Recommended: Yes

Overall great experience.

Great staff that keeps the place clean and gives a fair price. Easy to deal with.

Recommended: Yes

Great facility and team

The staff is very helpful, clean facility and great price. Thank you!

Recommended: Yes

Helpful

The staff here was very helpful and professional. Could not have asked for better. Highly professional!

Recommended: Yes

Great welcome service

Jessie was an amazing onsite sales person. Very nice, polite and professionnal. Regards

Recommended: Yes

Clean, Secure, Well Maintained and Friendly Staff

Facilities are clean, secure, and very well maintained. The front office staff is charmingly friendly and extremely helpful. Very glad to be leasing a storage space from this facility!

Recommended: Yes

Awesome facility

Excellent service and communication with leadership team!

Recommended: Yes

The folks in the office were very helpful and accommodating.

I moved my daughter's belongings. Before doing so I rented a 10x10 space. After loading the truck and getting to the storage space I realized a 10x10 wouldn't do it. So very quickly the folks in the office help me get a 10x15. They were very helpful while I was in a state of almost panic. With fifteen minutes to spare before the help I hired arrived they had me in the larger space. Life saver.

Recommended: Yes

Excellent Service

Excellent service and facility.

Recommended: Yes

Great customer service

Clean facility and excellent service. They stayed open after hours to accomodate my move in beefs and schedule. They really go the extra mile

Recommended: Yes

Good and clean

Very good customer service and open space

Recommended: Yes

Professional and clean

Everything about my rental experience was in line with my expectations. Very clean, friendly, and accommodating. The only thing I would mention is the promptness of service. It’s a small operation so that is understandable. Definitely would recommend to others

Recommended: Yes

Great deal

Great deal with spare foot. Kind staff. Free truck is awesome.

Recommended: Yes

Very user Friendly

Awesome Job Guys, I am looking forward to having an extended contract.

Recommended: Yes

A great location!

This is on Centreville Road and it's a central location and very convenient to drive in and out. The Staff are professional, courteous and ready to help you. The price was good and value for money for the storage space which is accessible by vehicle directly to the door. For me , the Mini U Storage is only a mile and a half from my home so another tick for the box!

Recommended: Yes

Great!

Great customer service and pricing

Recommended: Yes

Great Price

Great Price & Clean facilities

Recommended: Yes

Great staff and amenities

The staff are very friendly and helpful. The facility offers many amenities, such as free use of a moving truck and free cold water bottles to the renters, that other facilities in the area don’t offer. It’s also a great price, comparatively, especially since all the units are drive-up accessible. No need to worry about navigating through halls or if furniture will fit in elevators.

Recommended: Yes

Great service and friendly staff

My experience booking and moving is was very good. Friendly staff and great service.

Recommended: Yes

Mini U Storage Review- Chantilly VA

I love renting from Mini U Storage. The staff has been really helpful, and went above and beyond by staying behind their scheduled time to assist me getting moved in on my first day. The place is very clean, and climate controlled! Easy access to the units, and I love how we are able to have 24 hr access to our units as needed. That has really helped me out alot!

Recommended: Yes

Great customer service.

Clean and efficient facility. Friendly and helpful staff on site.

Recommended: Yes

Great service!

The managers were so nice and helpful. Super clean facility. Great pricing

Recommended: Yes

Great facility and awesome people

Great experience from the get-go the employees were very helpful I would definitely recommend this facility to my friends

Recommended: Yes

Awesome facility

Great experience from the get go, couldn't have been happier, shout out to Shakia for walking the extra mile to make sure everything is in place

Recommended: Yes

Very Friendly Staff -- Easy to Deal With

Highly recommended place. They have a great location -- right off of Centreville Road. Very friendly staff. Excellent pricing, and convenient terms.

Recommended: Yes

Great staff, simple terms, great service

Great service. Your associate explained everything wonderfully, and helped me understand all the terms and conditions perfectly. Wonderful operation! My only reservation would be perhaps the cost, however we live in the Wash DC metro area and I can't really be surprised.

Recommended: Yes

Great facility

Great service. Very friendly and helpful

Recommended: Yes

excellent facilities, , service, convenient secure location. good value.

excellent facilities, excellent staff, excellent service, convenient and secure location. good value.

Recommended: Yes

Excellent customer service!

Excellent customer service! The staff are super nice.

Recommended: Yes

Excellent place to store extra stuff!!

So easy to rent a storage unit! The office staff was friendly and willing to help me find what I needed. Very smooth process. Thank you!!

Recommended: Yes

I already recommended to a neighbor who needs extra space for remodeling

took her to see the space and she was very impressed

Recommended: Yes

Friendly, Professional, Highly recommended

I had no problems at any point during the process. Mike was friendly and professional, the entire process of showing me the storage unit and filling out the paperwork took less than half an hour.

Recommended: Yes

Simply amazing

Great location, customer service, comfortability, convenience and overall great!!!

Recommended: Yes

Smooth sign in process.

Everything went very smooth with the signing of the contract.

Recommended: Yes

Terrific experience. I highly recommend this site.

Service makes this storage site exceptional. Area is clean and accessible. I highly recommend them.

Recommended: Yes

Customer service was excellent

Easy access to to facility. Near main roads. Easy online reservations and great price.

Recommended: Yes

Great units and customer service

Units are clean, come with a free heavy duty shelf if desired and free use of moving truck. Customer service was fantastic - owners very helpful and nice.

Recommended: Yes

Great customer service, was very pleased.

It was everything it said it was, and very clean, and well kept, mike and his wife were great .

Recommended: Yes

Clean affordable facility

This mini-U facility was as advertised.

Recommended: Yes

Service was excellent

I was happy from overall service

Recommended: Yes

Very efficient move-in

Fast and efficient. Very helpful staff.

Recommended: Yes

Very efficient move-in

This was an efficient and pleasant move-in. Mike was very helpful in recommending and showing a better unit to meet my needs. He showed me a couple of units and was helpful while I took measurements. Mike got me into an odd-layout, end-of-building unit that is perfect for the primay item that I am storing. Paperwork was on-line and was completed quickly and easily at the on-site office. Highly recommend!

Recommended: Yes

Best Prices, Nice Facility and Friendly People

The prices were already lower than other storage places we looked at, plus there were so many discounts that we were also eligible for. The staff was so helpful in guiding us to the correct size storage unit we needed and accepted all the discounts that were available. Also having the free truck rental saved us multiple trips and having to rent a truck elsewhere. It was all in one convenient, perfect location!!

Recommended: Yes

Clean, efficient and friendly

Painless assistance during a stressful time. Thank you.

Recommended: Yes

Excellent service and fair price

Excellent service, fair price, accurately advertised

Recommended: Yes

Very nice people

It was an easy process. Clean facility and and convenient hours.

Recommended: Yes

Great Experience

Office staff was very helpful and everything went smoothly on our move-in date. We were able to use the moving truck which cut our move time in half! Great experience overall!

Recommended: Yes

Friendly manager rocks

Everything you need to store your goods Easy access and friendly service

Recommended: Yes

Love it

Professional, friendly, helpful.

Recommended: Yes

Nice and clean

Fast and great help, clean ,great help

Recommended: Yes

U guys are great

Really friendly staff. No complaints

Recommended: Yes

Great!

My husband moved our stuff over from Public Storage today. (We had a TERRIBLE experience with Public Storage in Chantilly). This experience was definitely a breath of fresh air after the terrible customer service experience we had at our old facility. The owner is very friendly and helpful. Wish we would have moved our stuff here in the first place.

Recommended: Yes

Great. Clean.

Very happy with the facility at this point.

Recommended: Yes

Clean and affordable

Super clean unit. Drive up access. Happy so far.

Recommended: Yes

Easy move in, very helpful staff, good facility

The move in process was relatively quick. Overall good place. I like the fact that they have a truck you can use even if it's getting old. Everything fit, just note it says 10' but the inside is closer to 9'.

Recommended: Yes

Good price, Great customer service, Clean units

Getting a unit was fast and hassle free. They showed me several units before I picked one, all of them were clean and up to date. The units are all easily accessible. 5 stars overall.

Recommended: Yes

Great Customer Service

I was very pleased with the customer service I received. They were very thorough and explained everything in detail. I am very happy with my unit.

Recommended: Yes

Excellent all around

Professional Staff. Excellent experience

Recommended: Yes

Excellent all around

Staff was professional and quick

Recommended: Yes

Perfect customer service!

Not only was this the best deal in town, but John also insured that I was completely satisfied.

Recommended: Yes

Professional and helpful.

Mini U Storage was professional and helpful in the sign-in process.

Recommended: Yes

Exceptional Customer Service and Storage Capabilities

Our family used this facility in support of our relocation from Fairfax to Charlotte, NC earlier in 2016. We used as many as 3 units during our 6 month transition - all good, e.g., clean, competitively priced, etc. Most significantly, between our relocation company and our family, we accidentally damaged the facility on 2 separate occasions by smashing a fire extinguisher holder and scraping the electronic gate. The staff was extraordinary in working with us and the insurance companies to resolve these issues. Their (staff) professional approach in dealing with us while using the facility from start to finish simplified our move and added a personal touch which was most welcome during a challenging inter-state move.

Recommended: Yes

Great customer service , cheaper than most places in the surrounding area

The couple who currently manage the place are awesome !!

Recommended: Yes

Amazing Customer Service

The on-site managers are so friendly and helpful. We have 4 Storage facilities within 3 miles of us. The option for the rental truck. The specials they were running, and the customer service made Mini U the best choice!

Recommended: Yes

Great service, convenient

The staff is Awesome! Units are clean and facility is very secure

Recommended: Yes

smooth move-in with assistance from Need A Hand movers.

Too early in relationship to provide a review.

Recommended: Yes

Couldn't have been easier!

You don't see customer service like this very often anymore. Courteous, efficient and helpful! They go out of their way to think of everything... I've rented units in the area before and I never had such a pleasant experience.

Recommended: Yes

Excellent experience

Rick and Joan are wonderful! They make the entire process as easy and stress-free as possible.

Recommended: Yes

Great customer service!

Joan and Rick provided excellent customer service and thoroughly explained the rental process.

Recommended: Yes

The manager was very helpful and caring

She took us straight to the unit we reserved and even helped us talk through how we were going to fit everything in. I didn't feel pressured to get the next size up. She made everything very easy and simple.

Recommended: Yes

Very Friendly Service

It is refreshing to have such thorough, friendly customer service. you don't find that much anywhere anymore.

Recommended: Yes

Easy move in - fast paperwork - super price - highly recommend!

Great location - very clean - friendly & helpful staff - highly recommend.

Recommended: Yes

pleasant staff

clean with easy access key pad access from car

Recommended: Yes

Great service

Joan contacted us right away. We moved over a holiday weekend so they let us know ahead of time what hours check in would be possible.

Recommended: Yes

neat and clean

the lady is nice and patient. clean place

Recommended: Yes

good place

nice place and affordable - they come with shelfs, free to use flatbelts,

Recommended: Yes

good place

this is a nice place, with veriy helpful people

Recommended: Yes

Not bad at all

The lady who works there is very helpful - the stores come with shelces which are helpful to some

Recommended: Yes

Very professional service

This is the 3rd time using the facility. They make the stress of moving disappear.

Recommended: Yes

Joan was so helpful! Great rates and easy to work with.

Recommended: Yes

Good customer service

The cart needs screws to secure the handle

Recommended: Yes

Great customer service. Process was quick and simple.

Recommended: Yes

It is nice and protected.

It is in a good location, kept clean, and has good security.

Recommended: Yes

Unit size is hard to visualize - suiggest you visit the premise

The management team, Joan & Rick, and the staff have been stellar. The fact that management resides on the property provides an additional sense of security.

Recommended: Yes

Joan is the best !!

Joan is the best ever. The helped me when the movers I had started dragging their feet. She let me in the faculty to help make sure my items were secure and let me sign the paperwork afterwards so the movers could leave and stop charging me.

Recommended: Yes

Recommended: Yes

It is nice

The customer service was great and the facility lolks nice.

Recommended: Yes

pleasant experience

This is so easy for me, they are all so helpful and patiently answer all my concerned of getting a right unit and right price for what I need. wonderful that is all I can said.

Recommended: Yes

What a great team!

We have been completely impressed from the moment we found Mini U to the moment we drove away after delivering our items for storage. The contact we received from SpareFoot AND the owners of Mini U were above and beyond, with out being obnoxious, every step of the way. Being able to rent a truck at a VERY reasonable rate right at the storage facility saved us HOURs of driving back and forth. Really happy we have moved our storage needs to this location.

Recommended: Yes

The customer service and available (free, except for insurance) truck really set this place above all others. Their pricing was very good, and if you're in the market for moving boxes, don't go anywhere else. I'd use them again in a flash and have already recommended MiniU to others.

Recommended: Yes

Great storage price and locAtion

Great storage, price and location .

Recommended: Yes

Great storage price and locAtion

Great storage, price and location .

Recommended: Yes

Friendly and helpful staff

Helpful and friendly staff explained all the details upfront. Facility is very clean.

Recommended: Yes

People there were very nice and gave me a good discount.

Recommended: Yes

Best management ever!

The husband and wife team that run this facility are the reason I chose it. They helped me find the best price for the unit. I was able to use the van from the storage company. I got a free lock. The area is immaculately clean. And the couple lives in an apartment on the property, so security is excellent.

Recommended: Yes

GREAT!!!!

People are friendly and helpful. Storage space is exactly what I needed. The free truck was really helpful. Price is just right.

Recommended: Yes

Recommended: Yes

Best customer service ever!

I was there at 5.55pm, the office was supposed to close at 6pm but the lady in charge was very kind and prepared the lease in 15 minutes, which was amazing! Thanks for your outstanding service!

Recommended: Yes

From friendly and clean location. Reserved and moved-in in less then a day with no issues.

Recommended: Yes

Myra very helpful. Concern over damp floor. Upon return next day seems ok

Recommended: Yes

great experience, happy to have found them and be renting with them.

Recommended: Yes

I loved the move-in service and the pricing

It has been a good experience so far and I'm excited to rent with Mini-U! One thing that is a concern is that they kept the gate just open the whole time I was at the reception, although it should be locked and they give you the passcode to it.

Recommended: Yes

Helpful mgrs. Move in rather easy!

Some witness in unit manager said to keep them informed and would give us another unit if it persists

Recommended: Yes

Verbally Abusive

I have never been spoken to the way that I was at this facility. The manager? Big guy, yelled at me and told me in a father voice to "put down my phone or I would not be allowed to have a storage unit. If I wasn't already having a bad day I would have packed all my things back and found another dlfacility but unfortunately he knew I was upset before his outburst and took that advantage to bully me. It was very inappropriate and unprofessional to say the least. Having a tiny women being yelled at in front of other customers to the point of crying is a very bad form.

Recommended: No

Great storage

Joan was amazing. Friendliest people and customer service. They were honestly the best customer service I've ever had.

Recommended: Yes

Great group of people. Efficient and kind.

Recommended: Yes

Acessable.

Rick and Joan are awesome. I am willing to drive extra to go there.

Recommended: No

Fantastic Facility

Managers are so friendly and helpful. Prices are very reasonable.

Recommended: Yes

Great facility

Friendly staff, secure facility.

Recommended: Yes

Recommended: Yes

Best deal in the area

The units are as advertised, the staff is very helpful and accomodating. I usually think that advertised specials are bogus and never come true. Well, on Saturday I came to rent a storage space and got a free lock, free truck rental ($29 insurance) and free shelves in my unit. The first month rent was advertised on Sparefoot for 1/2 price, but on the sign in the window it said $1 first month, so they gave me the $1 deal. All for a lower price per month than any other place in the area. I saved a few hours and a lot of hassle using the truck instead of my personal vehicle to move my stuff. I couldn't have asked for a better experience!

Recommended: Yes

Great

Great price, wonderful customer service, very clean facility! Wish I knew about this facility before.

Recommended: Yes

The move-in was hassle free!

From the moment I walked in, I was greeted so warmly. I was pleasantly surprised at the cleanliness of the storage unit I rented. The grounds are secured by gates, so you can rest assure your items will be safe. The convenient location and flexible hours of access are what made finalized my decision to rent with Mini U Storage.

Recommended: Yes

The managers of Mini U Storage, Rick and Joan, are wonderful. Their customer service is superlative. Joan took the time to show me several units of varying sizes and did not push me to choose any specific unit, but instead encouraged me to select a unit on my personal needs - not of the needs of the storage company. Both Rick and Joan did not make me feel rushed and I felt comfortable with taking my time in selecting a suitable storage unit for my needs. I very much recommend going with Mini U Storage in Chantilly.

Recommended: Yes

Joan was great

She called immediately after I got the reservation, showed me the unit before completing the transaction and gave me a free lock. She also reserved a free truck.

Recommended: Yes

Great storage option for short or long term needs

The location is well laid-out, they on-site management team is super friendly, responsive, and helpful. The initial sign-up to actual move in was a breeze. Payment can be made on-site, online, or through automatic monthly charge to your CC.

Recommended: Yes

The woman at the front was so helpful! I wasn't sure what size storage unit I needed so she took me to see the various sizes before I decided.

Recommended: Yes

awesome

Great prices. Really liked the customer services provided in there. A

Recommended: Yes

Great place

Excellent customer service, easy move.

Recommended: Yes

Having use of a truck made moving so much easier! Great place.

Recommended: Yes

friendly staff, quick and easy

The process was smooth and the staff was very helpful.

Recommended: Yes

Better service and price than expected!

I'm so glad I did the research online first. Thank you Sparefoot for having all information needed to make a great decision. I was able to compare several different facilities and prices. I would use this website again.

Recommended: Yes

Management is outstanding

Recommended: Yes

Great overall, though dimensions not quite as advertised

Overall move-in experience was good, but dimensions of unit weren't quite as described, the unit was ~6" less deep than advertised.

Recommended: Yes

Great Great Service

Our Storage units were affordable. The truck rentals were convenient and reasonably priced. The management really endeared themselves to us by being so helpful.

Recommended: Yes

Great place!

easy to sign up, very accommodating staff and friendly too. Comparable prices with great multi month deals, worth the visit, check them out!

Recommended: Yes

A great place to keep your belongings!

The office staff was so helpful and friendly and I immediately knew I was putting my belongings in the right place.

Recommended: Yes

Perfect Experience

Couldn't be happier with my experience at this location. My move-in process was easy and efficient, and Joan took time to answer my questions and show me the storage space prior to finishing up the process to ensure it would accommodate my stuff. Price appears to be the best around the area, and the ground-level location of the units makes move in/out incredibly easy. Place is clean, well maintained and easy to access. Overall, incredibly impressed and definitely recommend.

Recommended: Yes

Easy. Friendly. Just right

Recommended: Yes

Great facility!!

The staff is fantastic, super helpful and very willing to help!! Love how easy they made this all to be.

Recommended: Yes

Very Professional Management team!

Very Professional Management team from Detroit. The property was clean and the Manager was personable.

Recommended: Yes

Best storage and customer service

I checked into the storage yesterday and took advantage of the free 15ft moving truck. The real bonus was the staff. I am truly amazed at how efficient, friendly and just simply amazing the staff and management are. I plan on keeping my storage unit for a long time and its all due to the staff!

Recommended: Yes

it was nice walking to

they where very helpful and explanatory to everything

Recommended: Yes

Manager was very helpful, very friendly. Answered all my question. Transaction was very smooth.

Recommended: Yes

Excellent customer service

I WILL MAKE SURE I TELL ALL MY FRIEND ABOUT THE SERVICE.

Recommended: Yes

Excellent customer service

Recommended: Yes

Wonderful! Very kind, helpful owners

Recommended: Yes

The location is perfect

The serivec was too fast and easy way

Recommended: Yes

Recommended: Yes

Excellent facility, great customer service, good accessibility.

The facility is very accessible and well maintained. There is a good selection of room sizes. The managers respond promptly to customer problems or inquiries.

Recommended: Yes

Recommended: Yes

John is very helpful

The place was clean and secure. Easy to use and John was informative and extremely helpful.

Recommended: Yes

Good location, great online deal, friendly managers

Reserved a great AAA-member deal online, and went in the next morning to do the paperwork and start moving stuff into our unit. The manager(s) were super friendly and great to work with.

Recommended: Yes

Gaetana and John were friendly, helpful and made it a very enjoyable experience.

Recommended: Yes

so far, so good!

The storage facility looks clean and secure. Gate hours are reasonable and customer service has been great so far. I wish they had security cameras, but that is the only thing missing.

Recommended: Yes

Clean, professional, and reasonable

The grounds and my unit were immaculate. The managers were extremely helpful and courteous. Plus the price point was better than everyone else I looked at in the area. Overall my experience was pleasant. I will definitely be recommending this place.

Recommended: Yes

Thank you.

Recommended: Yes

Totally satisfied and recommend to others.

Recommended: Yes

Recommended: Yes

Very helpful.

Everyone was very friendly, and the service was fast. Answered all questions. Thank you.

Recommended: Yes

Recommended: Yes

They were very nice and helpful. This is our second space here and would definitely recommend the. To others in need of storage.

Recommended: Yes

Great rental experience!

Very pleased with Mini U Storage. Staff was knowledgeable, courteous and efficient. Storage was exactly as described. Got a free truck rental with my online reservation that made the move-in painless. Would recommend this facility to anyone looking for a good price and good service.

Recommended: Yes

very friendly

very thorough, made sure I understood everything. Easy to work with

Recommended: Yes

Recommended: Yes

Recommended: Yes

Lucky to Have Found It!

It was happenstance that I found the storage facility via Sparefoot which was another website I found by happenstance. Sparefoot saved me time and money. The online reservation process was quick and easy. The staff (I fail to remember their names) were helpful and friendly. The location was easy to find. These were the carrots for me: The monthly rent for unit size. Free use of their truck. Military veteran discount. 50% off first month's rent. No requirement to purchase insurance (since I have my own) to take advantage of the promotions.

Recommended: Yes

Very satisfied with everything

Reasonably priced, convenient access to the unit, and very good deal on a rental truck.

Recommended: Yes

Very easy, good prices, fast and friendly service.

Recommended: Yes

Would highly recommend to others.

Recommended: Yes

Gentleman very nice!!! :)

Very good! The gentleman was extremely helpful, kind and efficient!

Recommended: Yes

Recommended: Yes

I was a bit disappointed about the insurance. I was not notified/informed before hand that a homeowner's policy was required. Although I faxed a copy within two hours after learning of the requirement, I was still charged the $9.

Recommended: Yes

Manager quickly resolved several issues during move in and subsequent day with entry via electric gate

Recommended: Yes

Great service and deal

Recommended: Yes

Access was not working

I signed registration documents on 21st Sept. and got access Code. Post that I went ahead to pickup my household and came back around 3.30 PM i.e. their after business hours. While trying to use given access code I realized it was not working for me. I was in terrible situation as I had to catch my flight next day and was not able to stuff my belongings. After spending an hour with their Phone support and trying 2 access codes I managed to get one. So lesson learnt for me to try any access code once to get it from Customer Service executives .

Recommended: Yes

Very great experience. Took me to the unit I had reserved. I thought I would need more space so they found a unit in the next size that was open to show me. I took that unit and they gave me the online price saving me a few bucks each month. Really happy with the experience!

Recommended: Yes

Awesome couple that work here, very friendly

The Married couple are so awesome! They are very friendly and very professional.

Recommended: Yes

Excellent customer service and support

Recommended: Yes

Great Facility!! Clean, Secure, and Terrific Customer Service

The staff at Mini U Storage Chantilly are very helpful and are quick to rent units and adjust accounts. The process for obtaining a storage unit is easy and the units are clean. I want to acknowledge the clean bathrooms on the premises and the security gates. I would highly recommend this facility to renters looking for a good and safe storage unit facility. A

Recommended: Yes

The staff was EXTREMELY friendly and helpful. Love it and never thought I would care about a "storage unit". Great experience.

Recommended: Yes

Great Clean Storage Facility, Great Staff

Couldn't have gone more smoothly. The staff is great. Units are clean. So helpful. Highly recommend!

Recommended: Yes

Lynn was great. Made the experience incredibly easy.

Recommended: Yes

I would highly recommend this place. Staff is super helpful and very friendly. Facility is clean and location is convenient.

Recommended: Yes

I thought the service was exceptional and quick.

Recommended: Yes

Easy and less expensive than others nearby

Recommended: Yes

What a great experience!

Would you ever think you'd have a 'relationship' with your storage unit staff, of all places?! Well, that is exactly how you feel when you meet the team at Mini-U. First of all, the entire property is clean and well maintained. The staff (everyone!) was super friendly and welcoming. I never knew that my storage unit would be something that I 'cared about', but this experience was awesome. From giving my kids a ball to play with while doing paperwork, to a ride in the golf cart (made my daughter's day) to super friendly phone calls and in-person visits. The deal I got through Sparefoot was also super! Terrific experience and I feel really good about the location of my valuables and that they will be secure.

Recommended: Yes

Excellent staff and well-maintained facility.

Excellent staff and well-maintained facility.

Recommended: Yes

Great

Recommended: Yes

Recommended: Yes

Great place-Good Security

Friendly staff and great location!

Recommended: Yes

Recommended: Yes

Excellent facility with excellent managers.

Lynn made the sign up process smooth, quick and easy. Facility is clean and easily accessible.

Recommended: Yes

Lynn is the best manager! Hope she stays there for a long time!!!!!

Recommended: Yes

Lynn and Harv were very helpful. It was my first time renting a storage unit and they made the process quite easy.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Great staff. Facility extremely well maintained. Excellent experience!

Recommended: Yes

Recommended: Yes

Unit had direct access at the very best price!

Recommended: Yes

Staff was extremely nice and helpful. The unit was very clean.

Recommended: Yes

Staff was very efficient, helpful and the facility satsfied my needs

The staff went out of their way to meet the needs of a client with special needs. This was awesome!

Recommended: Yes

Great, but do not expect a free rental truck

The facility is great, however I was not impressed with the offer for the free rental truck. I tried to reserve the truck approximately 2 weeks before I needed it and I was told to call back about 5 days before I needed it. When I called back, the truck was not available. I would prefer not to have the free truck advertised if they will not accept reservations in advance.

Recommended: Yes

Very helpful

Recommended: Yes

Wonderful!!

Recommended: Yes

Recommended: Yes

Recommended: Yes

John was professional and friendly great experience.

Recommended: Yes

Very good onsite staff who resolved an issue immediately. Great place.

Recommended: Yes

Recommended: Yes

Fast and inexpensive

Recommended: Yes

Very good

Recommended: Yes

Helpful, easy and hassle free.

Recommended: Yes

Excellent srvice and value : customer friendly

Recommended: Yes

Recommended: Yes

Excellent

Recommended: Yes

good!

Recommended: Yes

Wonderful

Recommended: Yes

Had a wonderful initial contact experience with on-site mgmt. team. Found them courteous and helpful, but later found out incomplete information regarding truck rental had been communicated. Despite multiple phone conversations regarding the reservation of "free" move-in truck, upon arriving to pick up this truck to move my items I was informed by a curt, officious, and rude younger man differing policies than I had been advised by mgmt. Mgmt was off and he was of no help; I had to ask him to contact them by phone, which he begrudgingly attempted without success. This resulted in my completing my move making multiple trips between Middleburg Va and Herndon facility, in a compact station wagon with a broken hatchback - FUN! It was also noted that this employee who was staffed to cover the desk until 3pm Sun 10/26 did in fact close and leave early, as I arrived back at 2:57 onsite and another storage client was parked in lot looking for staff as I pulled up at 2:56. Very dissatisfying experience overall; I wanted to refund my money and go elsewhere, but this would have been counterproductive as it entailed moving articles already placed. But all in all, a very poor and most distressing experience...

Recommended: No

Customer service was great. The storage unit I had was broken and dirty. The on site manager quickly provided me with another.

Recommended: Yes

Recommended: Yes

Both customer service representatives were curteous and knowledgable.

Recommended: Yes

very nice clean well managed storage

excellent deal from internet and great place

Recommended: Yes

Allyn was awesome! Made the experience short and sweet

Recommended: Yes

Recommended: Yes

Great

Recommended: Yes

Great customer service!

Recommended: Yes

Recommended: Yes

Great customer service and great price

I found Mini-U Storage Chantilly staff to be very friendly and helpful. They immediately assisted me and confirmed the great price I found. I'm glad that I found their location through your website!

Recommended: Yes

Awesome, very helpful.

Recommended: Yes

Come in needing help packing and moving in and out in 10 min with everything we needed. Very helpful

Recommended: Yes

Super-helpful, caring staff

Recommended: Yes

Easy to get storage space.

Recommended: Yes

Reservation of unit was simple, and flexibly worked with our schedule change. Customer service was fantastic, unit was clean and had high ceilings for more room than expected! I would definitely recommend this facility to anyone in the area looking for a storage option.

Recommended: Yes

Excellent Service!

Recommended: Yes

Recommended: Yes

Very personable nice and understanding.

Recommended: Yes

Super Helpful Mindy & Allen

Mindy & Allen went above and beyond in helping me find the right size unit and help me navigate through a very stressful moving situation. I'm so grateful they went out of their way to make things so much easier for me!!

Recommended: Yes

Folks at the front desk were excellent. Paperwork was quick and easy. Very nice.

Recommended: Yes

Allen and Mindy were awesome! My husband and I couldn't be happier. Not only was the price good, we used their truck, and we got two Washington Nationals tickets! We will definitely be recommended them to everyone we know! Sincerely, Andrea Allen

Recommended: Yes

Quick paperwork, great customer service, great price and location. Thank You!

Recommended: Yes

Recommended: Yes

Wonderful experience. The manager was extremely professional, friendly, helpful and made the move and truck rental process seem like a snap. He answered all of our question, gave us great advice and we even got Nationals Baseball tickets on top of the great service. We've already told several of our friends about this place. Keep up the great work and thanks for hiring such nice and helpful people!

Recommended: Yes

Recommended: Yes

Great facility at a great price.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Good facility, great value. Rented a 5'x10' unit, much cheaper than any other facility in the area that I found.

Recommended: Yes

Very Accomadating

The husband and wife team made everything go smoothly. They assisted the driver of the 53' moving van by walking the route of easiest movement for a truck that size. So far, so good.

Recommended: Yes

Fantastic customer service! Quick and easy move-in.

So far it's been a pleasure to do business with this facility. The couple who run the facility are very pleasant and helpful. The paperwork was quick and painless and they even allowed me to rent their moving van for $19 with 50 miles included. I couldn't go wrong! The entire facility, including my storage unit, was spotless. If the service continues like this, I'll be happy to recommend them to friends in the area.

Recommended: Yes

Excellent customer service! Very clean facility.

Recommended: Yes