Dec 14, 2020
Easy process to reserve and move in.
Dec 07, 2020
Made sure I got what I needed. Had to cancel a reservation and they made the cancellation easy.
Feb 19, 2020
If youâre looking to get something quick
Great facility, they respond very quickly
Dec 12, 2019
Let me begin with that I do appreciate the services you provide. I would have never expected that my life events would lead to needing your services. The process of reserving and check in online are easy and efficient for someone with a busy schedule.
Honestly speaking, I nearly walked out the Electra Drive location without finalizing the rental. When I walked in, I was not greeted verbally or with eye contact. I stated I was there for a reservation and to view the unit. Almost immediately the manager addresses me about a unit that I didn't reserve, the fact that it was only accessible by stairs because the elevator was out and no idea when it would be fixed, so if I agree to rent it I also agree to having to move my things in via the stairs. The whole time without any eye contact or taking to time to verify who I was. This was the point I began to turn on my heels and walk out. So I decided to clarify which unit I reserved to make sure it was still available. They then "loosened up" and interacted better with me. In the end I rented the unit because it fit my needs.
However, I realized a few items regarding the unit that I wanted to address, but because of my experience, I am unsure on how to proceed. I rented a 5x20 outside unit that has a standard entry door. When I returned to bring some items, I realized the doorknob is not secure. It appears at some point prior to me renting this unit, someone tried to break into the unit. The cylinder covering the hole where the inside handle would be has a gap, which allows anyone to look inside the unit. Which leads me to the latch attached to the frame and door that is to secure the unit. It's not sturdy and looks like a quick fix instead of a proper installation. In addition to this, the door is severely weathered. More paint is off than on the door, which over time can reduce the integrity of the door. It looks absolutely horrible. When I first saw it, I thought it was just rust from the weather conditions, because my focus was on the size of the unit. I drove around the property to view the other doors and all others were in pristine condition. Grant it, these are items I should have noticed upon inspection and I'm not faulting you with what I didn't see at the time. However, I am bringing it to your attention now.
As of today I have yet to move my things into this unit because of these concerns. I believe it is your policy for renters not to change any physical aspects of the unit. I'm grateful for this survey to voice my concerns and experience. What happens at this point will determine whether I continue to rent this unit.
Apr 29, 2019
Price is reasonable
Price is reasonable, very helpful and courteous staff. Convenient locations and hours of operation are good. Well lit,clean units and very secure. Very happy to do business with this company
Apr 26, 2019
Great Customer Service
Two minutes after I made my reservation online, my phone rang. The young lady was very pleasant and professional. I went to see the space that day and I immediately, rented it! Based on price and customer service! I will recommend this PS Storage Location to anyone! 5 stars!
Sep 21, 2018
My experience was great I got set up very easily everything explained I would refer anyone to public storage
Aug 29, 2017
The girl that helped me was very nice and helped me chose the right unit for my stuff! Thanks!
Jul 30, 2017
The rates are good and the facilities appear well maintained.
Jun 14, 2017
It's storage but they force you to get insurance which sucks. It's very musty and hard to drive around the facility... If you have a need to store super nice stuff I'd recommend somewhere else.
May 15, 2017
Came down to the property today and Tierra was out cleaning the property she always has it so clean and nice for customers when we come down. I appreciate it!
Apr 20, 2017
Tierra is a sweet young lady and she always keeps the property up i really enjoy storing my stuff here.
May 31, 2016
They are great
Mar 03, 2015
wonderful place to get a storage from very reasonable should get the word out about the storage located in Greensboro off of electra drive