Public Storage - Glendale - 6443 W Bell Rd

Price ice comparable

Price ice comparable, but you advertise a great price. Yet after saying yes I want the space, then you get told that the $15 a month insurance is required. Making it just a normal space price. You should advertise your straight price stating " insurance included"

Recommended: Yes

Great place to store your things

Great place to store your things. Great manager !

Recommended: Yes

So far I am quite happy and Linda in...

So far I am quite happy and Linda in the office has been great!

Recommended: Yes

Very dissapointed with the bait and...

Very dissapointed with the bait and switch. First I was told that I would get a refund for my lock and when I closed out the storage a month and half later they wouldn't do it in addition when I asked for a move out on 8/1/2020 I was told that I waouldnt be charged for an whole additional month, but when I closed it out today surprise surprise they want to charge me for a whole new month now.

Recommended: No

Fast and easy

Fast and easy. PETER WAS VERY FRIENDLY AND PERFESSIONAL.

Recommended: Yes

Hello

Hello I had excellent customer service provided by Peter at your bell road location.He went above and beyond to assist me in my move in. There were some issues with the mechanics of the storage unit door and he had it rectify the issue in a very timely manner.

Recommended: Yes

Clean and Convenient

This is the second time I have used this facility on 63rd Ave and Bell and each time has been a hassle free experience. Pricing is fair and their “drive up” storage is extremely convenient

Recommended: Yes

Easy Process, Great Security

I had to quickly move all my belongings and find a storage unit. The whole process was quick and pain free.

Recommended: Yes

We are very happy with Public Storage

We are very happy with Public Storage. Prices are competitive in this area, easy access on Bell Rd pulling a 10 foot trailer.and the staff are friendly and courteous. While moving in both Derrick and Stella stopped by to make sure everything was okay. Security gates and pads add confidence that our property is safe. We would recommend this storage site to all of our friends.

Recommended: Yes

Manager on Duty is very pleasant

Manager on Duty is very pleasant and informative. Great welcoming attitude. Top service in my opinion

Recommended: Yes

Initial rating is 5 we just moved in 2...

Initial rating is 5 we just moved in 2 days ago

Recommended: Yes

Let renters use regular locks

The storage and security aspect were adequate, but the reason for the 2 stars is the attempt to squeeze as much money as possible from renters. In oder to use the storage space, we basically have to purchase the lock that public storage sells, which is a cylinder lock. There are few effective replacements for this lock because of its uniqueness, but we are forced to use this particular brand of locks. Yet management uses regular padlocks to lock unused units by adding an attachment to the lock. Stop forcing us to spend an extra 22 dollars on these locks and let us utilize our own effective locks on the storage spaces. This is all an attempt to get as much money as possible from the renter. The money may not seem very much, but the principle behind it, and the fact that public storage uses regular locks for unused units, but forces renters to use these other more expensive locks are what angers me.

Recommended: No

The young lady that helped us was very...

The young lady that helped us was very knowledgeable and made everything work very smoothly

Recommended: Yes

David did a first class job

David, was a first class customer service/sales professional, who made sure I was taken care of

Recommended: Yes

So far everything has been great.

So far everything has been great.

Recommended: Yes

They spelled it out for me all the...

They spelled it out for me all the details I needed. No hidden costs. Great deals

Recommended: Yes

We used Public Storage in Kenmore

We used Public Storage in Kenmore, Wa. 15 years ago. We rented for 2 years as we traveled in a motor home. Now we are moving for one home to another in Arizona and decided to use Public Storage again a we had such a good experience in Washington State.

Recommended: Yes

Manager had bad breath

Manager had bad breath, but was very nice. He also didn't have a business card to write the gate code so he used a scrap of paper that was kind of unprofessional.

Recommended: Yes

Excellent customer service

Excellent customer service. Great security. Very nice unit. Centrally located. Highly recommend.

Recommended: Yes

Everything went well

Everything went well. We had a little trouble with the code in the elevator only not the gate. Clean, friendly, and comparable prices. Thank yku

Recommended: Yes

Great Customer Service!!! Sandy was extrealy helpful with our whole process of getting storage and with the move in process! Always nice to see nice smiling faces every month when we come in to make out payments! 5 stars all the way!!

Recommended: Yes

I needed a storage unit for the first time in my life. I was overwhelmed with downsizing and had no idea what size to rent. Sandy was very knowledgeable and was a tremendous help in picking the right size. Sandy is very pleasant and genuine. She made everything a lot less stressful ; ) . Thank u Sandy and public storage.

Recommended: Yes

I recently signed up for a storage unit at this location, and Sandy was a joy to work with every step of the way. She was thorough in presenting me with all the necessary information, and I especially appreciated how transparent she was when going over the contract and insurance options. This is my first time ever leaving a google review, but I felt compelled to share about my great experience here. Thank you, Sandy!

Recommended: Yes

Great people/Great place

From the moment we walked into public storage we were treated with the upmost respect. It felt like a nice change going from a snooty environment to a friendly and respectful environment this company has created. The people are nice and friendly and really put all their effort into finding what the customer wants and not once tried to sell me something that I didn't want. Overall I highly recommend that if you are looking for a storage with reasonable prices and full of great employees, "public storage" is the place to go!

Recommended: Yes

I recently consolidated two storage units to one larger unit and the associate who helped me, Sandy, was just a delight. She was knowledgeable, informative (without being pushy, which I appreciated), and just a very, very pleasant person with whom to conduct business. I have rented for a long time at PS and will continue as long as you keep employees like Sandy around in the office. With prior associates, it seemed as if my presence was a disruption to their day; however, when I walked in and Sandy greeted me with that smile, I felt right at home and completely at ease from start to finish. Give that girl a raise, she deserves it!!!!

Recommended: Yes

Shannon was absolutely amazing. I had the option between other storages and this one and the customer service I received over the phone for the others told me I would not want to be dealing with those people even though they were closer. Shannon was energetic and seemed to really enjoy her job. You could tell that customer service was a forte of hers. She was extremely friendly and accommodating and really made the process pleasant. She is an amazing employee and I definitely think more people should take the approach to customer service she has. Note to other storage facilities: train your employees to accommodate the customer! Thanks Shannon and Public Storage for being so easy to deal with.

Recommended: Yes

Fantastic customer service from Sandy

Sandy was the person who helped us out. She was friendly and fun.

Recommended: Yes

Good experience

Easy fast clean affordable

Recommended: Yes

Outstanding customer service!

I had never rented a storage unit prior so it was a new thing for me. As for most, new things can be intimidating. Well, not at this location! Shannon greeted me with a huge smile and bubbly personality. The customer service was superb! Thank you and give that girl a raise! :)

Recommended: Yes

Good Experience

Good location. Good price. Nice staff. Clean facility.

Recommended: Yes

We liked the clean appealing feel of the storage space

Right from the start we noticed the neatness of the office. Then we checked out the actual storage space and it was equally clean and neat. We also thought the people that waited on us were interested in our needs.

Recommended: Yes

Smooth

No issues at all. Eldon was efficient and thorough.

Recommended: Yes

Everything we wanted.

We looked at 3 local units and decided this was the best. The manager, Vicki, was friendly and efficient. The facility is clean and secure and we are happy with our unit. The only drawback is the mandatory monthly insurance of $11.00. It would be much better if this were optional. A lot more to pay for storing holiday decorations and luggage.

Recommended: Yes

Public Storage has been outstanding to work with!

We are just a little over one month of renting with Public Storage but, so far, they have been very responsive, courteous, professional and great to work with! I would highly recommend Public Storage!

Recommended: Yes