Sep 04, 2021
good customer service
Workers very nice and friendly
Sep 01, 2021
Canât get to your unit
You canât even drive your pickup down to your unit
And if you bring a car and someone is already there you have to wait until there finish before you can get to you unit
Aug 08, 2021
Swift and excellent service...
Very knowledgeable and friendly staff...
Jul 28, 2021
It worked out in the end
I don't think I have ever seen a storage facility with aisles you cannot drive through but the unit we got was a short distance from where we had to park so it worked out. Pricing is a little high for units out here in general but thats business.
May 05, 2021
Great service! After making reservations online they called to verify the reservation and said to let them know if we needed anything. The day we moved the stuff in the storage. Monday we were leaving and they came out to Introduce herself and let us know if we needed anything. Very polite!
Mar 19, 2021
Everything was easy and pleasant.
Jul 27, 2020
Very easy to rent from
Easy, friendly, convenient. Just wish if you rent a 10x20 the door would be 10 wide not 8
Deanna K Laufenburger
Jul 26, 2020
Quick and easy process. Friendly Staff.
Jul 02, 2020
Great Customer Service
Penny was so friendly in helpful getting me setup for my storage unit.
May 02, 2020
Friendly and helpful
Very pleasent experience polite and helpful
Apr 01, 2020
Ladies in office very helpful - explained everything in friendly manner.
I think the service was great and the Office personnel very friendly.
Dec 10, 2019
The staff was very friendly and made the whole processes very easy to understand.
Oct 15, 2019
Very friendly, convenient and affordablr
Thank you! The location is convenient. The front office representatives were friendly, personable and helpful. Made the the entire process very simple and efficient! Thank you ladies!!
Sep 19, 2019
Very helpful and friendly staff willing to go the extra mile. Prices could be a little less.
Aug 06, 2019
Penny was so helpful and answered all my question.
May 28, 2019
Would definitely recommend
Quick, easy, cheap, simple. Amazing!
May 04, 2019
Best service in Phoenix!
The store manager went out of their way to help us get settled in. Our move would have been a mess without their help. Thanks Cubesmart!
Feb 08, 2019
Penny was great!
Just moved in will check back later
Sep 28, 2018
To expensive for a small storage unit. And being charged almost $5 for an automated payment is ridiculous.
Sep 17, 2018
As advertised..no non-sense mngmnt...
Smaller.. Seemingly more secure facility...user friendly hrs...on-sight no-nonsense mgr...move-in with online deal/special...competitive rate for size needed..clean...big enough to drive thru with 26ft..class A...no Rv/boat storage...serves it purpose...comfortable my stuff is secure..
May 05, 2018
Excellent all around experience!
Vicki was excellent! My storage is perfect for my needs and the staff made the whole process seamless!
Oct 30, 2017
I was need of a small unit to store things, during a temporary move this place was amazing.
Aug 21, 2017
I enjoyed using your site because it was easy to use.
Apr 17, 2017
Fast and easy to move in
Very helpful people. The place looks nice and safe
Mar 27, 2017
Excellent employees and experience
Both the manager and the other employee Penny were very helpful from the moment I reserved my unit to the time I actually brought my belongs in. Very kind and helpful.
Jan 20, 2017
Marvelous customer service
Great experience so far. Penny was very helpful and attentive and sweet.
Sep 24, 2016
One of the main reasons I went here was because of the later access time and u can't see the building numbers or anything. You have to be right up on it. Whats the point of being open if you can't turn a light on. There is little to no maintenance on storage units so that's the least you could do. Thanks.
Aug 08, 2016
Place is clean and the assigned storage was easy to find
I was really hoping pay less in my first month. Because that is the main reason I went to cubesmart in the first place because of the discount that was described in the Internet.
But I guess that was just used to real me in.
May 19, 2016
Excellent facility and friendly staff.
Mar 20, 2016
Leanne really impressed me with the way she treated me as a new customer. She was friendly and helpful. I felt like I was valued highly as a customer.
Feb 13, 2016
Think that if you advertise a free month it is in fact a FREE Month. To many hidden charges. Some units that we were shown have horrible access
Jan 26, 2016
Wonderful Storage Area, Highly Recommend!
I had such a great experience storing at Cube Smart Storage. They made my quick storing needs easy and they were a great cost too! Thank you!
Dec 16, 2015
Penny Is a really nice lady.
The manager, Penny, is a really nice lady.
Sep 08, 2015
It was very nice, the lady offered me some water, and made me feel comfortable.
Sep 07, 2015
Friendly, secure and affordable
I searched around for quite some time and this was the most affordable. They are friendly, their place is clean and secure.
Aug 26, 2015
Office person was very friendly and the unit was very clean
Apr 20, 2015
Excellent customer service
Great experience working with Penny. Went out of her way to be helpful.
Oct 29, 2014
Nice pleasant staff, very helpful.
Oct 05, 2014
It was in a great convenient location, the price was was perfect for my budget, the staff was great, the facility is vlean and well maintained. I am one happy person.
Sep 03, 2014
Customer Service is back!
After a long couple of weeks moving and later realizing I needed a storage place I began to hit the reviews on the net. This location came back with a great price and rated very good. I reserved a spot online and the next day I went in and visited Penny. She was great, helpful, and extremely professional! No doubt, she made all the difference, especially in a world that forgot customer service. Thank you Penny!
Jun 10, 2014
I had a great experience
I was pleased with the complete explanation of using the Self Storage Unit. I felt everything was explained and questions I had were answered right away. The one negative I had was there was wording online that gave me the impression the unit was cooled but when I arrived I found out it was not. I could have misinterpreted this but for the price I think it will be just fine. The manager explained it was like having my items in a garage (which in metro Phoenix is not a great place in summer). I'll just be careful with what I place in there. Overall I had a great experience and I am happy I used this facility.
Oct 02, 2013
Only negative part was that when I called and reserved, the guy told me it'd be $35.10 but when I got there the lady told me I had to pay $12 extra for required insurance. If I wasn't in such a rush I probably would have shopped more.
Aug 20, 2013
penny was great an quick
nice storage an very clean was larger than I thought it be
Aug 16, 2012
penny was awesome and very friendly
Apr 12, 2011
Great, as always!
I have used the U-STORE-IT facility near Luke Air Force Base four times in the past 15 years. Â I am getting ready to be on my way again and move my items out. Â I just wanted to give a compliment to the staff because they have been great, as always, and I felt it was worth mentioning to whoever. Â Thanks again and I would recommend this storage site to anybody!