Jun 29, 2020
VERY HELPFULL AND KIND!
IT WAS THE CHEAPINESS PRICE FOR THE AREA, SALES PERSON WAS VERY INFORMATIVE.
Jun 24, 2020
Easy check in process
The online application was easy enough. The space assigned to us was as described. My only grip is about the purchase of the locations lock. The paperwork indicated that you could take it back if you didn't need it and the fee could be returned or applied to next months fee. The employee refused to accept the lock back (we had already purchased our own in preparation of obtaining a unit) and now we have two locks. I suppose there are worse things but it is a bit irritating...
Jun 09, 2020
Sam was very helpful with everything...
Sam was very helpful with everything great customer service.
Jun 02, 2020
Low Security, Try to Trick You Into Insurance
The smallest of claw hammers could open the the door; fortunately I am storing nothing of value. There are no cameras in the buildings and none inside my unit, so it is pitch dark.
When signing up they say insurance is required, that "It is a state law," but they don't say that your own insurance might suffice. Only when asked was I told that the rate would go up.
Apr 13, 2020
Glad I Opened a Storage Unit @ Public Storage!
Very easy access to location and unit. Also, the best and friendly service.
Mar 18, 2020
had a problem with a tree/ root that was taken care of very well
people are great and responsive to every request i have made.
Mar 07, 2020
Is my first time using this type of service. The guy who receive me, was so kind and explained everything in a friendly way. I am very satisfied!
Feb 27, 2020
Professional, clean and cost-effective.
Feb 27, 2020
Staff very helpful
Our unit was clean. It would have been helpful to know it was in a smaller building with low ceilings etc. to better plan to fit our couch in there. When you book online you cannot tell what kind of facility the unit is in. The woman at the desk was very friendly and asnwered all of our questions.
Feb 24, 2020
Customer service was great
Customer service was great, only thing I would suggest is
to get more lighting inside the storage buildings, We had
to use my cell phone to see what we were doing.
Feb 04, 2020
The representatives were great
The representatives were great, very pleasant and was really good with information. The reorestatives made my experience feel really good. They are happy people.
Nov 18, 2019
The office staff is great here
The office staff is great here! Easy transition saves my time and it was appreciated!
Sep 11, 2019
Furnace Branch storage
Excellent customer service! Great facility.
Jul 15, 2019
Everyone there made my moving in
Everyone there made my moving in. Very pleasant
Mar 18, 2019
I love the quick service
I love the quick service, friendliness and politeness of staff. I would recommend to use this location and company that lives near the area.
Jan 23, 2019
The associate was very helpful helping...
The associate was very helpful helping me find the best price and showing me the unit and helping me with the supplies.
Jan 04, 2019
The lady's in the office were very...
The lady's in the office were very helpful and made sure all my questions and needs were met
Nov 20, 2018
The two people that were there were...
The two people that were there were excellent at their job, very kind and explanative ( if that's a word ) I was in and out with all questions answered very quickly ! I highly recommend this storage company , next time you need one !the only concern I had was the height of the fence , since you could see that some one has been climbing over it
Nov 19, 2018
My husband and I went on a Sunday we...
My husband and I went on a Sunday we needed to get a 15 by 15 climate control unit. We found that the climate control buildings doors were not seal properly and one door was actually hit by a vehicle and bent to wear it didn't even close or lock. You could smell the mildew within the building. Although the staff was very nice the gentleman working did not know much about the property at all he said he was new and he was also training somebody which we found to be very strange. Why have someone new who doesn't know quite what they're doing training someone else? he also advised me the property have been broken into recently after I asked him about security and if there were any issues I appreciated him not lying to me but found that for the price of the unit I was willing to rent this place was very old and in dire need of repair. Our plan was to rent the 15 by 15 for 6 months to a year but we are just going to rent for a month or two there and move our items to another property that was in better condition.I wish that public storage would invest some money in this property to get it fixed it is in dire need of repair and because I used to work with in the industry these things need to be fixed in order to secure the building as apparently there is problems within the neighborhood with break-ins. Mildew was huge concern and with the doors not being secure it will definitely continue to be a problem until those doors can close and lock.
Oct 19, 2018
Very professional and personable...
Very professional and personable project manager. The move in process was quick and very smooth.
Sep 28, 2018
Would not change a thing
The place was very clean, the people are very friendly and the price was just right for my budget
Sep 24, 2018
All of my storage experience has always been with public storage its convenient and less expensive than others in my area. Courtesy and cleanliness plays a huge factor.
Apr 05, 2018
I did this yesterday
I did this yesterday
Apr 05, 2018
No problems, the process was seamless.
Mar 26, 2018
Prices good, access is acceptable, storage sizes great,
Mar 07, 2018
Friendly environment, ensures customer satisfaction, good rates.
Sep 04, 2017
It's been a good experience, very friendly staff. The only suggestion I have is going to harbor freight with a 20% coupon u can pull up on your phone, and puchasing a small, flat bed, hand cart. It cost me $25 & really made my storage experience much easier. The storage facility themselves have been great to deal with.
Sep 01, 2017
It's always a pleasant experience when I go into this this place. The staff always so helpful. Today I had the pleasure of working with Sam, Pam, and Kim. I went in with a worry and came out with a smile and my problem solved. It was also nice when Sam made mention that she hadn't seen me in a while. I usually use auto pay all the time and never have a need to go into the building much. But as a customer, it's nice to know that I'm remembered and not just a number.
Jul 07, 2017
Had a pleasant experience, my storage questions were all answered and I would recommend this location to anyone looking for storage. Sam was very helpful and knew exactly what I needed.
Jun 16, 2017
I had a great experience with the customer service that Sam and TIffany gave to me. I thank them very much. Moving is never easy and the final stop was the storage, that Sam and Tiffany made easy. Keep up the good work ladies and have a wonderful day
Dec 07, 2016
Very clean facility, Very professional staff on hand to help.
Aug 10, 2016
Good service, but need upgrades
The staff are very polite and helpful towards all your needs but the gate to get in sucks. They need a new keypad to get in they gate, it's worn out and if you have any 5's in your access code geez you will b outside for ever, you have to press really REALLY hard in order for it to work. Other than than its a well lit secured building and I will highly recommend.
Dec 16, 2014
Easy to reserve unit online. Staff was friendly and helpful. Would recommend to a friend.
Nov 16, 2014
I step above the rest.
Public Storage is the place I would go to store my things every time. The customer service us off the hook. They actually took the time to make sure I understood the contract. They patiently answered my questions. And I had a few. They took me around to the rental unit because I was having a hard time walking. Their overall customer service was great. On that day and the days after I was glad I left my items in their facility.
Feb 13, 2014
Efficient Personnel, clean facility (they should advise to bring a quality lock!)
My experience was good. Kara is very efficient! She explained everything! However, there wasn't an answer for "I have renter's insurance; will this cover the insurance YOU want me to buy?" $11.00 a month extra, added to bill. I was expecting to pay about $ 50.00 a month; it shot up to $67.00. Also, when you call, or browse online; it's a serious ethical omission Public Storage people (or online website's) don't advise you to bring a good, reliable lock with you when you "move in." You are charged extra for that, too. OK. It's a quality lock. However, it would be far more ethical to advise people "moving in," about bringing a lock! with them! so they can save on expenses.