Scott Whitley
Dec 26, 2023
Perfect Conditions
A very clean storage location to store my valuable household goods. Simple, perfect.
Recommended: Yes
Kimberly Lyman
Sep 28, 2020
Making the reservation online was quick...
Making the reservation online was quick and easy. A few min later got a call to make sure I knew everything about the reservation.
Recommended: Yes
Barbara Peterson
Jul 07, 2020
Very friendly & accommodating staff...
Very friendly & accommodating staff Explained everything just minutes
Recommended: Yes
SLS
Nov 14, 2019
Christina was very helpful
Christina was very helpful, courteous and got us set-up with the correct unit.
Recommended: Yes
Megan Suhl
Oct 08, 2019
It was easy and quick
It was easy and quick. Very friendly staff.
Recommended: Yes
Brent Moats
Jul 09, 2019
Very Happy
My agent Joseph was very friendly and knowledgeable. Went over all options with me to get the best locker for my needs. You could tell he enjoyed his job and the company. Customer for life!
Recommended: Yes
Matthew Moana
Jun 04, 2019
service
Thanks to Christina & Joseph, we went in to ask about storage information and they both helped out with providing so much information. Ended up with a 10x15 with a low price. Thanks again.
Recommended: Yes
Mariya Drotenko
Nov 07, 2018
Frofessional
Frofessional, fast and awesome!
Recommended: Yes
Rowena Ruger
Sep 21, 2018
Great customer service
Great customer service! They got us into a unit with a good deal at the last minute and really saved our butts thank you
Recommended: Yes
Philip Neri
Aug 13, 2018
excellent service
excellent service, succinct info regarding price, contract, hours of operation, requirements, etc. fully satisfied.
Recommended: Yes
Debra
Aug 02, 2018
Great customer service
Great customer service
Recommended: Yes
Scott Bowman
May 17, 2018
The gentleman was very knowledgeable...
The gentleman was very knowledgeable about all the products you have to offer.
Recommended: Yes
Yolander Townsend
May 07, 2018
The office manager was wonderful
The office manager was wonderful
Recommended: Yes
Kellie Van Gaal
May 01, 2018
David was very patient
David was very patient, and helpful!
Recommended: Yes
Marsha Robinson
Apr 02, 2018
I've had excellent service both on the...
I've had excellent service both on the phone and in person. I like the fact that it is air cooled and security is utmost. I don't even mind the requirement of purchasing the insurance. (or show that your homeowners insurance covers you). It does seem at a reasonable rate. I just moved in. The facility, grounds and office are immaculate. And Christina is an asset to your company. I don't like the fact that I had to purchase your lock to the tune of $19.99 plus tax. That does not sit well with me, actually it really irritates me. Thats a lot of money for one facility to gain for each unit, each time a new customer rents. (Yes I know you get to keep it and you can use it at any Public Storage.)
Recommended: Yes
Justin Richardson
Mar 26, 2018
Everything is good except pricing they...
Everything is good except pricing they have a bunch of hidden fees
Recommended: Yes
Mark Miller
Mar 02, 2018
Manager was the BEST!!!
Manager was the BEST!!!! helped me get two units!!I would recommend the Gilbert location to everyone!!!
Recommended: Yes
William Weisler
Mar 01, 2018
Christina was extremely friendly and...
Christina was extremely friendly and helpful. Everything went quickly and smoothly.
Recommended: Yes
adrianne williams
Jun 12, 2017
Christina was amazing! Truly helped me through one of the hardest days. Thanks for all you do.
Recommended: Yes
Taylor Stephens
May 30, 2017
Christina and Nancy made the whole thing so easy,it took less than an hour to find a unit that met my needs and get through all the paperwork. I feel confident in storing my belongings with this facility.
Recommended: Yes
Trevor Eppley
May 09, 2017
Great staff, very friendly and helpful. Paperwork process and storage selection is straightforward and easy.
Recommended: Yes
Raychelle Cahoon
May 09, 2017
I've never had a storage unit before, so I came in with a bunch of questions, and Christina and Nancy took the time to show me around and make me feel comfortable. Great customer service, and a nice place.
Recommended: Yes
Wendy
Mar 14, 2017
Had a great experience
Everything has been great! Staff is very nice!
Recommended: Yes
Kimmie Douggie
Mar 14, 2017
Great
Great customer service!
Recommended: Yes
Eric Weisbrod
Jan 31, 2017
I had a great experience with Public Storage from start to finish. The website, call center and local site were all very coordinated and it is clear they have a great system figured out. The only thing I would say is "good/bad" is the demand-based pricing. It's great because I got a unit for far less than I expected because of availability. It's bad because my rate went up by approximately 60% because availability went down. While it was a downer for me personally (I canceled my storage unit), those are market dynamics and if someone is willing to pay that higher cost, then they can have the unit! Finally, the staff at this location were very friendly, knowledgable and efficient.
Recommended: Yes
Kevin
May 17, 2016
Awesome service
Recently moved, during a stressful time management met our need with a friendly Arizona welcome. Extremely impressed with the facility, security, and sevice.
Recommended: Yes
Renwick Smith
Apr 22, 2016
Great place
The place is nice and clean. The service is great.
Recommended: Yes
Petersen
Aug 25, 2015
Satisfied with service
Overall experience was good. I was surprised with alot of hidden cost. I think price is higher then competitors but I picked Public Storage because of location.
Recommended: Yes
Josh Cartwright
Jun 30, 2015
Safe and clean storage facility.
The storage facility is new. They have new locks and it's really clean! I just wish they had larger units then the 10x20.
Recommended: Yes
ska
Jun 18, 2015
One very positive experience and one negative experience.
Reserved one space online and had appt for next morning. One lady there helping someone so took us both to look at the spaces and literally took us through a "maze" opening one after the other until she found the one I guess was looking for. The other couple followed along waiting for their turn and were as confused as I was. That could be understood if someone is new and confused themselves but she was unwelcoming in every way. Never smiled, only thing she said to me was "come on, I'll show you at the same time. Unit was too complicated to find and I was just uncomfortable so left while I was waiting for her to come to office with other people. Started over as I have always liked Public Storage, called facility directly, got great information and went over. The young lady was extremely personable. Showed us space, offered all pertinent information and answered all questions clearly and without hesitation. She clearly knew her job. Gave us card to call if any problems and we left with a storage unit that worked for me. Would not hesitate to recommend the above facility. Sorry if I caught the first one on a bad day but it was really a surprising, unexpected experience. I tried to state clearly as I don't want to sound over critical but I would not go back.
Recommended: Yes
Beverley Hamilton
Apr 28, 2015
Recent rental
Great customer service and clean facility. The only negative is the large speed bump coming out if the power road storage. I bottomed out on my car. Really don't see a need for a speed bump when your already stopped at the gate waiting for it to open.
Recommended: Yes
